Homewood Suites Midtown Manhattan Times Square South

Hotels
Homewood Suites by Hilton
9 (5343 reviews)
312 West 37th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good amenities
Cons:
Limited breakfast variety
Cleanliness issues
Room overcrowding

Categories

Cleanliness
8.46
Cleaning mentioned as not good; dusty floor reported.
Service
9.43
Multiple reviewers praised staff for helpfulness and friendliness.
Location
9.47
Convenient location mentioned in multiple reviews, close to metro and attractions.
Room Quality
8.42
Issues with sofa bed comfort and noise disturbances noted.
Amenities
9.45
Good amenities, including a full kitchen and 24-hour coffee.
Value for Money
8.91
Overall good value, but some guests felt breakfast limited.
Food and Beverage
8.46
Breakfast options reported as limited and lack variety.
Overall Experience
9.43
Overall positive stays with great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:12

Property Description

Luxurious Accommodations
Enjoy the comfort of a fully equipped kitchenette and HD cable TV in each studio and suite at Homewood Suites Midtown Manhattan Times Square South.

Convenient Amenities
Benefit from 24-hour services like front desk assistance, complimentary coffee, and a mini-market offering snacks and beverages at your disposal.

Prime Location
With famous attractions like Times Square, Central Park, and The Empire State Building just a stone's throw away, make the most of your stay at our hotel.

Book now to experience the perfect blend of convenience and luxury at Homewood Suites Midtown Manhattan Times Square South!

Important information:

Guests must be at least 21 years or older to check-in.
Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Property Accessibility

Total Disability Score: 61.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 145
  • Entrance Leveled: Yes
  • Room Max Guests Number: 5
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 5343 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
A
abelaA8040RT Family
10
Awesome!!!
Pros:

We had a wonderful stay at this hotel! From the moment we arrived, Jefferson, Reintta, and Aileen made us feel truly welcome. Since our flight arrived early in the morning, they kindly stored our luggage so we could start exploring the city without any hassle. They also went above and beyond by offering us an early check-in a couple of hours before the standard time, which we greatly appreciated after a long trip.

The breakfast was delicious, with a great variety of options, and the entire staff was always friendly, professional, and eager to help. Our room was spotless, comfortable, and well-maintained throughout our stay.

A big thank you to Jefferson, Reintta, and Aileen for their outstanding hospitality and exceptional customer service. They truly made our visit even more enjoyable. We would definitely stay here again and highly recommend this hotel to anyone visiting the area!

2026-07-23 via Tripadvisor
D
Dochill4u Couples
10
Staff is to notch!
Pros:

What a great place to stay! The food, location, and staff are great but Reinetta was by far the best! Our initial flight was canceled and we were placed on a much earlier flight. This put us at the hotel way before check in. We were very hungry and didn't have a place to go as the room was obviously not ready. We checked our bags with Reinetta and she allowed us to go get breakfast even though we technically weren't guests yet. This kind gesture, and a good meal, improved a rather rough start to the day. She continued to take care of us during our stay and made it a very pleasant experience. Thank you for your kindness!

2026-07-23 via Tripadvisor
Y
Yuliya extended_group us
10
Pros:

We had a wonderful stay at this hotel! The location is absolutely perfect—just a 5–7 minute walk from Penn Station and only 7–10 minutes from Times Square. Broadway is also about a 10-minute walk away, making it incredibly convenient for exploring the city.

The rooms are very comfortable, especially for a longer stay. They are equipped with everything you might need—and even more! It truly felt like a home away from home.

The staff were exceptional—friendly, welcoming, and always happy to help with anything we needed.

My friends and I absolutely loved this place and would definitely stay here again. Highly recommended!

Cons:

The only downside for us was that smoking is not allowed on the outdoor terraces—although for many guests, that will probably be a plus! 🤪

2026-07-23 via Nuitee
G
gosiam297 Family
10
Would stay here again! Great breakfast!
Pros:

The Homewood Suites at Midtown is a great stay for your time in NYC. The rooms were clean and easy to use. The pull out couch is as expected for a pull out but worked fine and was clean. The location is busy so I would not expect an early check in, but they do store luggage which is great. The location also has a paid self-serve laundry and gym. There’s also an outside space which was a nice reprieve.

Breakfast is better than other continent breakfasts I’ve seen. The service is fantastic, especially Felix who helped our table.

Would stay here again! Great location for the price!

2026-07-22 via Tripadvisor
2
20keiichim Couples
10
Special Appreciation to Jefferson and Kasee
Pros:

We really enjoyed our stay here for eight days thanks to excellent hospitality by all of hotel staffs. Especially we would like to appreciate both Jefferson and Kasee for their proffessional and exceptional services when we asked various issues. Among them, Jefferson's appropriate guidance for our transportation to JFK after check-out, was very helpful and saved us both time and cost substantially. Thus when we come back to Manhattan in future, we are sure to book and stay in this Homewood Suites by Hilton again. Of course, I will recommend this hotel to my friends who are coming to Manhattan. In addition, I appreciate Rahima Afroza, Front Office Manager for her kind hospitality to us.

2026-07-22 via Tripadvisor
D
Dagan couple il
9
2026-07-22 via Nuitee
D
Dagmara family_with_children us
9
Pros:

Czystość

Cons:

Trochę drogo

2026-07-22 via Nuitee
F
Federica family_with_children it
9
Pros:

Ci siamo trovati molto bene. Eravamo in 5 e là camera era pulita, fresca e accogliente. Ci è piaciuto molto anche la flessibilità nel check in e la gentilezza di tutto lo staff!

Cons:

Forse manca un po’ di varietà nella colazione dolce

2026-07-21 via Nuitee
O
Oscar solo_traveller ec
10
2026-07-21 via Nuitee
M
Miguel Oscar family_with_children us
10
Muy buen hotel
Pros:

Desayuno, ubicación, las comodidades que ofrece el hotel.

Cons:

Soy claustrofóbica y no utilizo elevador. Solicité en tres ocasiones una habitación en un piso bajo y solo pudieron ofrecerme el cuarto. Entiendo que depende de la disponibilidad, pero agradecería que este tipo de solicitudes pudieran considerarse con mayor atención.

2026-07-21 via Nuitee
J
Jose Roberto Campos solo_traveller br
8
Pros:

Cama

Cons:

Cafe da manhã fraco, chuveiro que saia bem pouca água.

2026-07-21 via Nuitee
A
Agata family_with_children pl
10
Bardzo dobry pobyt
Pros:

Bardzo dobra lokalizacja. Doskonałe wyposażenie pokoju, również aneksu kuchennego. Sprzątany co drugi dzień. Śniadania do zaakceptowania. Kawa, herbata dostępne w holu przy recepcji. Czysto.

Cons:

Jak zawsze w hotelach w USA można poprawić śniadania :)

2026-07-18 via Nuitee
A
andreahY2121FU Business
10
Home away from Home
Pros:

Our team travels for work all year round. It’s not often you get all the amenities of home in one place. Provided Breakfast, a kitchenette and a thoughtfully designed room for people staying for longer than a few days. On top of that the service the team provided is out numbered. Ana checked in with our team members daily. Offering her help each day to make us travelers more comfortable and supported. When you travel often it’s people like Ana that stand out and truly make you feel like an extended part of your team. Whenever we’re in NYC again we will be staying here! Thank you Homewood for taking your name to hear and making it a home for us.

2026-07-17 via Tripadvisor
S
sonja solo_traveller be
8
Pros:

De ligging was goed, mooi hotel, directe hulp met alles, ontbijt mocht mee nr kamer deden er niet moeilijk over, ruime badkamer, genoeg plek om te ontbijten, gratis thee of koffie heel de dag

Cons:

Het ontbijt was eentonig, vriendelijkheid v personeel bij ontbijt was alkes behalve oke nog geen goedemorgend

2026-07-17 via Nuitee
G
gabrielar533 Family Chandler, Arizona
10
Excellent stay!
Pros:

The location was perfect, the rooms were cozy and comfortable, breakfast was delicious! All the staff was very friendly and courteous. At breakfast, Felix was quick to clean up our tables and offer help in getting anything we needed. He was extremely helpful.

2026-07-16 via Tripadvisor
J
jenniferhK3151CB Family Albany, New York
10
Thank you Ana D.!
Pros:

We have stayed here many times as our son pursues his Broadway dreams - and had made reservations for an upcoming 10-day stay many months ago. Suddenly we needed to adjust our arrival date to check in a day earlier. I was fortunate to be connected to Ana D. who compassionately listened to my plight and delivered some bad news about availability with sincere grace and kindness. About an hour later, she called me back to say there had been a cancellation and she was able to secure our room for that extra day! It would have been so easy to hang up after telling me no - and move on. But she embraced us as family and found a solution that worked! I will never forget her and her commitment to the customer - seeing it thru in a way that most would not have. Cannot wait to return again!

To the folks at Hilton - Ana D. is a keeper!

2026-07-16 via Tripadvisor
P
Peder extended_group no
9
2026-07-16 via Nuitee
R
Raíssa family_with_children br
9
Ótimo custo-benefício!!
Pros:

Hotel bem localizado para quem gosta da região mais movimentada de NY e que precisa se locomover muito de metrô. Quarto amplo, limpo, com utensílios para quem prepara coisas no quarto ou precisa guardar em geladeira. Equiper simpática, especialmente Jeorge e Felix, que atendem com muita prestatividade no café da manhã, que, por sinal, é muito bom para padrões americanos! Pudemos fazer comprar pela internet e a equipe de recepção recebeu sem problemas. Elevadores são rápidos e, apesar de o Hotel estar cheio, não tivemos problemas para chegar ao nosso apartamento!

Cons:

A área é muito movimentada; apesar da facilidade no transporte, está sempre cheia de mendigos e usuários de drogas, o que tem sido um problema em Manhattan. Tivemos um pedido para troca de pilhas do controle remoto da TV que não foi atendido, só não ficamos sem TV porque meu marido tirou as pilhas de um aparelho eletrônico nosso para usarmos. Mas nada que tenha afetado nossa impressão quanto ao bom atendimento por toda equipe!

2026-07-16 via Nuitee
K
kemea2026 Business
10
Very pleasant stay!
Pros:

I am very pleased with my stay here, as far as the room, room service, staff, even the guests were so pleasant. I have absolutely no complaints. I am interested at coming back to a location, anywhere with the name of Homewood suites. On the night that we were having dinner Marilyn D. and Bran J. served us with the best smile and delicious meal, saving me some time to just enjoy dinner with my partner.

2026-07-15 via Tripadvisor
L
LA911 Family Los Angeles, California
10
Perfect location and friendly staff
Pros:

This is a great location right in Midtown just a few minutes walk from Penn Station. Jefferson and Gigi were especially helpful and made my family's stay very enjoyable. Will definitely stay here again and recommend this hotel to others.

2026-07-15 via Tripadvisor