Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Location

Guest Reviews

7.1
Based on 3565 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
R
Rosa Maria • solo_traveller • es
7
2026-11-07 • via Nuitee
J
Juan • family_with_children • pl
10
2026-11-07 • via Nuitee
J
JOSÉ • solo_traveller • es
10
Pros:

Buena relación calidad precio.

2026-11-07 • via Nuitee
J
Juan • family_with_children • pl
10
Pros:

Personal súper amable siempre dispuesto a ayudar.
El hotel queda cerca de todo.

2026-11-07 • via Nuitee
G
Gómez • family_with_children • es
8
2026-11-07 • via Nuitee
J
Juan • family_with_children • pl
10
2026-11-07 • via Nuitee
J
Javier • couple • es
6
La vida es así
Pros:

El lugar en el que se encuentra es perfecto

Cons:

No me gustó que como lo que separa una habitación de otra es un tabique sin insonorización la acústica es nula nos todo una pareja en la habitación de al lado que no se callaban como si fuera una fiesta eso para dormir y por la mañana otra mujer hablando por teléfono que si la herencia que si el fallecido desde las 6:30h hasta que nos fuimos a eso de las 9:30h es la única pega por el resto genial

2026-11-07 • via Nuitee
C
Catalina • family_with_children • es
5
Personal atento y educado
Pros:

La atención del personal y la ubicación del hotel es lo mejor que tiene.

Cons:

Se nota que han reformado las habitaciones pero oyes hasta toser al vecino. El concierto de Bryan Adams hizo subir mucho el precio de todos los hoteles en Murcia. Incluido este que normalmente está a menos de la mitad de lo que pagamos. Había invitacion a desayuno pero solo para una persona.

2026-11-07 • via Nuitee
A
Alberto • couple • es
6
Pros:

Localización y limpieza de la habitación

Cons:

Instalaciones

2026-11-06 • via Nuitee
A
Antonio • solo_traveller • es
8
2026-11-05 • via Nuitee
K
Katherine Knowler • family_with_children • gb
8
2026-11-05 • via Nuitee
S
Sébastien • solo_traveller • fr
8
Parfait pour le prix
Pros:

Le restaurant attenant très bon et pas cher

2026-11-05 • via Nuitee
P
Paco • solo_traveller • es
8
Pros:

La ubicación

Cons:

Algo de ruido por la noche

2026-11-05 • via Nuitee
C
Catalina • couple • it
10
Molto accurato e gentile
Pros:

La flessibilità

2026-11-04 • via Nuitee
G
Gómez Casas • family_with_children • es
1
Muy malo
Pros:

No me gustó nada.

Cons:

La habitación tenía manchas de sangre en el suelo, estaba todo sucio había hasta una cáscara de mandarina, la persiana estaba rota y ni subía ni bajaba, olía bastante fuerte y el baño era diminuto, unas condiciones pésimas, nada más llegar nos fuimos, y a día de hoy aún no me quieren devolver el dinero cuando pagué por algo que no disfruté ya que me fui a otro alojamiento.

2026-11-03 • via Nuitee
P
Philip • solo_traveller • gb
9
Good value. Close to sights , bars, restaurants but relatively quiet also
Pros:

Good location. Short walk to Old town/ main sights etc but v little noise

Cons:

Small room - but relected in price

2026-11-03 • via Nuitee
M
Mauro • solo_traveller • it
5
Could be much better
Pros:

The location is good , the hotel is clean

Cons:

I didn't like the female receptionist very cold not welcoming, she gave me a dark bedroom that was smelling of cigarettes when renting try to give the valued customer nice rooms or you will get negative review .
The evening senior receptionist changed me for a better bedroom he was friendly and nice

2026-11-02 • via Nuitee
C
Carlos • solo_traveller • es
10
2026-11-02 • via Nuitee
J
Jaime • family_with_children • es
5
2026-11-02 • via Nuitee
R
Rafael • solo_traveller • br
8
Pros:

Localização e custo-benefício

Cons:

A porta de entrada do hotel é muito pequena e incômoda para abrir e fechar. Na entrada há alguns degraus que dificultam o acesso com as malas e não há um funcionário do hotel para ajudar.

2026-11-02 • via Nuitee