Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Sauna
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 3309 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
E
Enrique • family_with_children • es
7
Pros:

Habitaciones con reforma reciente. Amabilidad del personal.

2026-06-13 • via Nuitee
C
Carlos Alberto • solo_traveller • es
9
2026-06-13 • via Nuitee
M
m angeles • couple • es
8
Confortable, bona ubicació i personal amable
2026-06-12 • via Nuitee
A
Angela Maria • solo_traveller • es
8
Razonable
Pros:

La tranquilidad

Cons:

El agua de la ducha se salió del plato

2026-06-12 • via Nuitee
M
Michael • solo_traveller • ph
8
2026-06-12 • via Nuitee
T
Tihlat • solo_traveller • ma
7
2026-06-12 • via Nuitee
J
Jose Luis • couple • es
7
Corta pero agradable
Pros:

Ubicacion. Amabilidad personal

Cons:

Almohadas. Baño muy pequeño.

2026-06-11 • via Nuitee
R
rosa • solo_traveller • es
8
Cerca del centro
Pros:

El desayuno no sé si entraba en el precio . Yo lo pagué 13 euros . Desayuno bufet puntuación 6 y medio .
Lo que más me gustó fue la salita con mesa de trabajo , ordenador , TV , libros ......faltaba Periodico .

Cons:

Los baños necesitan actualización . Los suelos son de baldosines resbaladizos , así como la ducha . Nota 6 .

2026-06-11 • via Nuitee
J
Juan • solo_traveller • es
10
2026-06-11 • via Nuitee
J
JOSE MANUEL • solo_traveller • es
10
2026-06-11 • via Nuitee
J
Juan • solo_traveller • es
10
2026-06-11 • via Nuitee
L
Laura • solo_traveller • es
7
2026-06-11 • via Nuitee
F
FERRAN • solo_traveller • es
3
Cons:

Mucho ruido por el aire acondicionada. Te suministran unos tapones para dormir. No pude dormir desde las 03:00 debido al ruido.

2026-06-10 • via Nuitee
J
Janine • solo_traveller • us
10
Pros:

Just on the other side of the river from the more chaotic and loud city center.

2026-06-09 • via Nuitee
J
Jorge • solo_traveller • es
4
Dificultad seria con las plazas del parking y habitación estrecha y mal olor
Cons:

Honestamente mi gran decepción ha sido referente a las plazas del parking, soy consciente que no se garantizan pero que te intenten vender plazas de parking de motos como si fueran suficiente para coches grandes como el mío, es el colmo, después de haber probado varias plazas decidí irme no sin antes decirle al señor de la recepción que no le hiciera perder el tiempo a los clientes y a él mismo, diciendo que tiene plazas disponible aún cuando el señor nos dice que vayamos a mirarlas primero. Encima de eso, encontrar parking en las cercanías se puede volver una Odisea, finalmente encontré un parking de pago que te cobran 9 euros por un día entero, con lo cuál son plazas de parking reales, espaciosas y más baratas que las "plazas" que ofrecen en el hotel por 16.50 euros y a pocos minutos del hotel. Además de eso tanto los pasillos, como la habitación olían un poco desagradables, el baño de la habitación tiene literalmente, casi medio metro cuadrado y la taza del inodoro casi la colocan debajo del lavabo, en fin, todo muy estrecho, una persona obesa se las vería bien serio allí. Espero que mi comentario sirva de forma constructiva.
PD: yo no fui el único que se quedó insatisfecho con lo del parking justo cuando yo decidí irme, hubo una parejita que se quedó de lo mismo, que son plazas para coches de juguete.

2026-06-09 • via Nuitee
R
Roc • solo_traveller • es
8
Pros:

Marina es.muy atenta, educada y profesional ya la he encontrado en anteriores ocasiones

2026-06-08 • via Nuitee
M
Mari Carmen • solo_traveller • es
7
Recomendable
Pros:

La ubicación, está cerca del centro para ir andando y puedes aparcar en la calle, aunque es zona azul. Pudimos entrar en la habitación antes de la hora

2026-06-08 • via Nuitee
V
VICTOR • solo_traveller • es
6
2026-06-08 • via Nuitee
N
Nuria • couple • es
10
2026-06-08 • via Nuitee
P
Paloma • solo_traveller • es
8
2026-06-08 • via Nuitee