Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Sauna
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cleanliness
Good Breakfast
Cons:
Outdated Rooms
Inconsistent Service
Wi-Fi issues

Categories

Cleanliness
6.8
Guests mentioned that the hotel was clean, but some noted it feels a bit outdated.
Service
7.27
Several reviews praised the friendliness of the staff, though there were mentions of inconsistent attentiveness.
Location
8.3
Location was frequently highlighted as a strong point of the hotel, with easy access to various places.
Room Quality
6.26
Some reviews indicated discomfort with room amenities, including old furniture and complaints about bed quality.
Amenities
6.79
Amenities received mixed feedback; while some features were appreciated, others were described as outdated or insufficient.
Value for Money
6.75
Reviews suggest good value for the price, though there were complaints about certain additional fees.
Food and Beverage
7.8
The breakfast was positively mentioned; guests enjoyed the variety offered.
Overall Experience
6.86
Overall satisfaction is moderate, with a mix of positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 22:42

Property Description

Central Location in Murcia

Located in the heart of Murcia, Hotel Universal Murcia offers a convenient stay next to Floriadablanca Gardens and a short walk from the Cathedral. Explore the city with ease from our prime location.

Comfortable Rooms and Dining

Experience comfort in every room with heating, air conditioning, HD TV, and en suite bathrooms with slippers. Indulge in traditional Murcian cuisine at our award-winning restaurant and unwind at the bar. Private parking is also available for your convenience.

Leisure Facilities and Nearby Attractions

Stay active at the gym and swimming pool nearby, or take a leisurely walk to Murcia Conference Centre. Let us enhance your stay with guided tours of the local area, making your visit memorable and enjoyable.

Book your stay at Hotel Universal Murcia for an unforgettable experience.

Important information:

Late check-out on Sundays is subject to availability.

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RMU

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 3260 reviews
Cleanliness: 6.8
Service: 7.27
Location: 8.3
Room Quality: 6.26
Amenities: 6.79
Value for Money: 6.75
Food and Beverage: 7.8
Overall Experience: 6.86
N
Norma • solo_traveller • es
9
Pros:

Casi todo lugar muy agradable

Cons:

El letrero q apenas se mira

2026-05-30 • via Nuitee
M
Manuel • solo_traveller • es
7
Precio calidad correcto
Pros:

Me ofrecieron un upgrade gratuito a las habitaciones reformadas ya que también se agradece ya que pagué bastante por ser el periodo del festival del warm

Cons:

Las camas muy básicas pero por lo general bien. El baño muy pequeño

2026-05-30 • via Nuitee
L
Luigi Maria • couple • it
7
Pros:

Buona posizione vicino al centro...

2026-05-29 • via Nuitee
M
María Teresa • solo_traveller • es
9
2026-05-29 • via Nuitee
T
Thierry • solo_traveller • es
10
2026-05-28 • via Nuitee
A
Aleksandar • couple • se
10
2026-05-28 • via Nuitee
T
Tania • couple • es
8
Pros:

Lo céntrico que está y que el personal es muy amable.

Cons:

Que últimamente el precio está subiendo mucho .

2026-05-28 • via Nuitee
V
Violeta • solo_traveller • de
1
Pros:

Nada

Cons:

Sucio, olor a tabaco y todo quemado por cigarrillos, ruidoso, mucho calor, personal muy lento que tardo una hora en registrarnos, dejaron la puerta del ascensor abierta y tuvimos que bajar a las 6:00h por las escaleras con las maletas. Un desastre todo y de hotel no tiene nada, es más bien un hostal

2026-05-28 • via Nuitee
J
José Angel • solo_traveller • es
10
2026-05-27 • via Nuitee
L
Luisa • solo_traveller • es
9
Pros:

La limpieza

Cons:

Que no hay espejo en la habitación

2026-05-27 • via Nuitee
C
Carlos • couple • es
6
2026-05-27 • via Nuitee
S
Sana • solo_traveller • es
3
2026-05-26 • via Nuitee
G
George • solo_traveller • gb
7
2026-05-26 • via Nuitee
A
Antonio • couple • es
8
2026-05-26 • via Nuitee
R
Rus • solo_traveller • gb
8
A short stays for a busy spring holidsy
Pros:

I like location and the fact the hotel was situated in a quiet arena and I like that my wardrobe was pretty big with hang-out supports everywhere

Cons:

I don t like the room was pretty narrow and small.I don t like because I did n note stairs and I have need to use lift almost every time

2026-05-25 • via Nuitee
L
Laura • couple • es
8
2026-05-25 • via Nuitee
K
Kamil • solo_traveller • gb
8
2026-05-25 • via Nuitee
R
Rafael • solo_traveller • es
6
2026-05-24 • via Nuitee
J
JORGE • couple • es
9
Pros:

Habitación renovada

2026-05-24 • via Nuitee
A
Ana • solo_traveller • es
6
Pros:

La ubicación está bastante bien y el personal es bastante amable.

Cons:

Las instalaciones son bastante cutres y está un poco dejado. La limpieza tampoco ha sido un punto fuerte.

2026-05-24 • via Nuitee