JW Marriott Houston Downtown

Hotels
•
JW Marriott Hotels & Resorts
8.4 (252 reviews)
806 Main Street , Houston , US
+1 713-237-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive, helpful staff
Family-friendly service and amenities
Comfortable rooms and soaking tub/spa
Executive lounge and complimentary lounge access for some
Free shuttle within 5 miles
Good downtown location
Cons:
No swimming pool / lack of pool access
Breakfast complaints: poor quality, not included, limited menu
AC too strong in common areas
Occasional valet bottleneck and limited staff at drop-off
Room assignment errors and occasional small/unexpected rooms
Bathroom sliding door gap reducing privacy

Categories

Cleanliness
8.4
Standard quality for this hotel tier.
Service
9.7
Strongly positive across reviews—staff described as attentive, helpful, provided customized welcomes and extra care for families (one report of a less friendly staff member).
Location
9.6
Mentioned positively: downtown location praised and explicitly stated as good ('A localização é boa').
Room Quality
7.5
Mixed: comfortable rooms, soaking tub and spa mentioned, but multiple issues reported (incorrect room assignments, smaller-than-expected rooms, and a bathroom sliding door gap reducing privacy).
Amenities
8
Good amenities noted (spa, executive lounge, free shuttle, valet) but key negatives: no swimming pool, strong AC in common areas, and valet bottleneck at times.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
6.8
Several complaints focused on breakfast (poor quality, not included with stay, limited menu/options); restaurant menu seen as limited and very Texan by one reviewer.
Overall Experience
8.8
Overall positive stay driven by excellent service and family-friendly touches, tempered by issues with breakfast, lack of pool, AC and isolated room-assignment problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious 5-Star Stay in Downtown Houston

Prime Location: Situated just minutes away from top attractions like Alley Theater, Theatre District Houston, and Downtown Aquarium.

Modern Amenities: Enjoy the convenience of in-room iPad for spa bookings and dining orders, along with air conditioning and flat-screen TV in every room.

Dining and Fitness: Indulge in American cuisine at the on-site restaurant, start your day with a delicious buffet breakfast, and stay active at the fitness center.

Ready to experience luxury and convenience at JW Marriott Houston Downtown? Book your stay now and elevate your Houston experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Property Video

Guest Reviews

8.4
Based on 252 reviews
Cleanliness: 8.4
Service: 9.7
Location: 9.6
Room Quality: 7.5
Amenities: 8
Value for Money: 8.4
Food and Beverage: 6.8
Overall Experience: 8.8
C
celeste brito • solo_traveller • pt
8
Enjoyable
Cons:

The AC is too strong. Even though I switched it off in my room, I would freeze in the common areas. Increasing it 2-3 degrees would be more comfortable, reduce climate impact and costs….

2026-10-30 • via Nuitee
O
Oladoyin • couple • ng
8
2026-10-16 • via Nuitee
O
Onay • solo_traveller • us
6
Cada visita se ha vuelto más peor que la primera todo bien excepto por que nunca me entregan la habitación que estoy res
Pros:

Me encanta el lugar, su comida, su ubicación

Cons:

No me gusta que tengo tiempo alojándome ahí y nunca me entregan la habitación que es, dos veces reservé suite y me entregaban la normal y así nunca dije nada una vez con balcón y me la dieron si balcón y a mi primo que pidió la más se silla le dieron una mejor. Está ves era habitación con cama doble y me dieron una muy pequeña esta vez fui y les comenté y la chica que me atendió nada amable sólo la que hablaba español si pero la que me movió de habitación en el sistema nada ni un disculpa cuando me hicieron sacar todo del cuarto de nueva. Una vez alguien más entró a mi cuarto por qué le dieron mi misma habitación esas cosas muy mal mínimo espero que si vuelvo air ahora se equivoquen y me den una mucho mejor que la que reservo.

2026-09-14 • via Nuitee
C
CHRISTOPHE • couple • fr
10
2026-08-13 • via Nuitee
P
Paul • couple • us
9
We really enjoyed our weekend stay!
Pros:

Everything…attentive staff, comfortable rooms, soaking tub, spa, executive lounge

Cons:

Pillows could be upgraded

2026-08-10 • via Nuitee
O
OMAR • family_with_children • gb
10
Great property in Downtown Houston, especially for families.
Pros:

The staff were amazingly helpful and they took extra care of all the kids and hosted us very well. They provided us with additional amenities and provided us with complimentary lounge access. In addition to this, the staff customised a welcome note and a 'things to do list' for kids which were shared with them upon arrival. All in all - they made everyone feel special!

Great facilities with the free shuttle (within a 5 mile radius) and a great team at the valet.

Cons:

There is no swimming pool and for a hotel of this status, I would expect a pool or at a minimum, free access to another hotel (within the chain) with pool facilities.

2026-08-06 • via Nuitee
D
Damon • couple • us
6
2026-07-23 • via Nuitee
K
Karen • solo_traveller • us
10
Pros:

Everthing

Cons:

Wish there was complimentary breakfast and a swimming pool.

2026-07-20 • via Nuitee
B
Brahim • family_with_children • ma
9
2026-07-12 • via Nuitee
L
Luiz • family_with_children • br
9
2026-07-07 • via Nuitee
V
Victor • couple • us
9
2026-07-01 • via Nuitee
J
Jesse • solo_traveller • us
9
Cons:

Difficulty getting car to valet given not many valet persons present and only a single lane for the car on an active road next to rail line. Unless have multiples valet persons their is a bottleneck of a single lane street which happened upon my initial stay at hotel.

2026-06-29 • via Nuitee
T
Torres • extended_group • pt
8
Cons:

Breakfast very poor

2026-06-26 • via Nuitee
F
Felipe • solo_traveller • br
7
Pros:

A localização é boa.

Cons:

O banheiro do quarto tinha uma porta de correr com um vão de quase 5 cm q impedia o mínimo de privacidade. O restaurante onde é servido o café da manhã, à lá carte e não incluso na diária, tem poucas opções no menu e exagera nos pratos típicos texanos.

2026-05-13 • via Nuitee
E
ERICA • solo_traveller • us
10
A Great Place for a Mental Break
Pros:

I love love love the bathroom, when booking a room for some quiet time because im a mom and every now and then i need me a mental break and just to wind down, this was perfect for me. the room service, the fresh baked cookies just to say thank you, was top tier. The breakfast was a plus too. Will definitely be going back..

Cons:

For my first visit first impression, there was nothing that I did not like about it. Everything checked out good for me. Oh if i had to pick, more movie channels maybe for some tv options for those who enjoy a little television.

2026-05-01 • via Nuitee
J
Jose • family_with_children • us
10
Confortable
Pros:

I truly valued the staff's sincere commitment to providing exceptional service. Their eagerness to assist made a significant difference in my experience. It was raining when we arrived, and there is construction on Main Street. Umbrellas popped out, and immediate assistance with luggage was offered.

Cons:

I didn't like the untold price of alcohol; it was $90 for a double serving of Woodford Reserve.

2026-04-21 • via Nuitee
M
Mashell • extended_group • us
10
Great
Pros:

Everything

Cons:

Everything

2026-04-11 • via Nuitee
H
Hector • couple • us
8
2026-03-25 • via Nuitee
Y
Yameika • solo_traveller • us
10
2026-03-16 • via Nuitee
E
Erika • couple • us
10
2026-02-25 • via Nuitee