Neighbourgood Sutter Mansion

Hotels
9.2 (204 reviews)
1409 Sutter Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Exceptional service
Comfortable rooms
Cons:
Cleanliness concerns
Maintenance needed

Categories

Cleanliness
7.85
Several mentions of issues such as old carpets and furnishings, and a concerning bed bug incident.
Service
10
Frequent positive remarks about the staff being exceptional and welcoming.
Location
9.85
Not explicitly mentioned but inferred positively based on reviews of the overall experience and boutique nature.
Room Quality
8.85
Some comfort mentioned, but noted that rooms have seen better days and maintenance is needed.
Amenities
8.85
Reviews mention nice common spaces and basic amenities, but gym and water issues noted.
Value for Money
9.35
General sentiment that the price may not match the service or quality experienced.
Food and Beverage
8.85
Positive mentions of breakfast offerings and espresso drinks.
Overall Experience
10
Most reviews indicate a pleasurable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:49

Property Description

Luxurious Accommodation
Experience comfort and style at Mansion on Sutter, located in the heart of San Francisco. Our rooms feature modern amenities such as air conditioning, flat-screen TVs, and plush bedding for a relaxing stay.

Convenient Facilities
Take advantage of our on-site gym, business center, and ironing facilities for a seamless stay. Our multilingual staff at the reception are always ready to assist you, ensuring a hassle-free experience during your time with us.

Prime Location
Explore the city easily with top attractions like Union Square and Moscone Center just a short distance away. Whether you're here for business or leisure, Mansion on Sutter offers the perfect base for your San Francisco adventures.

Book your stay at Mansion on Sutter now for an unforgettable experience in San Francisco!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for US$60 per person per night when using an existing bed.
    Children from 6 years old to 12 years old stay for US$100 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 65 per day.

Location

Guest Reviews

9.2
Based on 204 reviews
Cleanliness: 7.85
Service: 10
Location: 9.85
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 10
T
Thomas • solo_traveller • us
9
2026-05-20 • via Nuitee
C
Clement • solo_traveller • us
9
Rare old world charm in San Francisco.
Pros:

Old world charm in the heart of the city. It's not your typical impersonal large hotel or a trendy hipster boutique hotel and tricked out room decor and amenities. The place harkens back to a time when traveling is private, intimate and personal experience. The hotel is a spacious former private mansion converted into small inn. It has all the amenities of a large hotel but in an intimate setting. Located in a part of the city that's walking distance to Japantown.

Cons:

This is a personal preference about lighting in general. It seems like the lights in my room is outfitted with 3000K LED lights. Warmer 2700k LED lights seem more in keeping with what I'm used to. 300K lights is too bright and they belong in public space... not in bedrooms.

2026-05-09 • via Nuitee
P
Philip • solo_traveller • de
10
2026-05-02 • via Nuitee
7
765gregoryf • Couples
2
No integrity
Pros:

With only two weeks to go until our trip was scheduled, I received notice that the hotel was unilaterally cancelling my reservation. No explanation was given even though I asked for one. The person calling apologized but the apology was perfunctory. He offered no serious help in arranging for other accommodations nor any form of compensation. The Mansion is a nice property (I’ve stayed there before), charges premium rates but clearly, they offer Holiday Inn level service (and that’s not fair to Holiday Inn). Needless to say, I will not be staying there again.

2026-04-29 • via Tripadvisor
A
Alexandria • couple • us
8
2026-03-26 • via Nuitee
P
Penne • solo_traveller • us
10
2026-01-30 • via Nuitee
M
Maartje • family_with_children • us
9
2026-01-28 • via Nuitee
J
Jonny • couple • gb
1
2026-01-27 • via Nuitee
E
Ellen • solo_traveller • us
10
A 1 night work trip, felt safe, quiet , comfortable , and luxurious. Staff was friendly and helpful, good breakfast.
Pros:

It felt like a beautiful old mansion, and like a home, it was comfortable and quiet, clean, and nice Molten brown products.

Cons:

Nothing

2026-01-22 • via Nuitee
D
Diego • couple • us
10
Beautiful, romantic, safe, peaceful.
Pros:

The room itself, the location, the atmosphere, literally everything about this hotel was beautiful and amazing. Far exceeded my expectations, everything was gorgeous
Bathtub was spacious, bed was super comfortable, everything provided was stunning. Staff were super helpful and kind. 12/10 will recommend everytime.

Cons:

Parking was a little tight, BUT the fact it was gated and private (given the nature of the city) was fantastic and gave us peace of mind which greatly outweighed the snug parking. Don't let this turn you away from this place, it was so worth it.

2026-01-19 • via Nuitee
C
Conor • couple • us
10
2026-01-19 • via Nuitee
A
Andrew • couple • us
10
Pros:

Service was excellent

2026-01-19 • via Nuitee
G
Guy • solo_traveller • us
9
Surprising pleasant for the entire duration of my stay.
Pros:

Staff, excellent from checking in to my departure

Cons:

Elevator was down, did not cause me a problem but it might have created problems for other guests.

2026-01-19 • via Nuitee
B
BEATRICE • extended_group • us
10
2026-01-15 • via Nuitee
D
Doris • couple • us
10
Comfortable stay in a beautiful mansion
Pros:

We had a very comfortable stay in the deluxe king room for 2 nights. The Mansion has a very beautiful interior, beautifully furnished with a lot of interesting decorative items and pictures to look at, like a little museum. Check in was super easy, so was parking with clear instructions given with the early online check-in option. Our room and bed was comfortable and it was quiet. The staff was very friendly and helpful and served us a hot beverages any time of the day. We liked the location. For us, everything was in walking distance to great Neighbourhood restaurants in Japan town or the Fillmore District. Places like Union Square, SFMoMA and other places of interest were in walking distance as well and we did not need a car for 2 days. Breakfast options were on the sweet side, but we could order eggs any style or omelette. For lunch we enjoyed great sandwiches at the Limoncello deli just opposite the Mansion. A wonderful place to come back.

2026-01-13 • via Nuitee
T
Terry • couple • us
10
Absolutely delightful
Pros:

Everything

2026-01-09 • via Nuitee
L
Laumer • couple • us
9
2025-12-22 • via Nuitee
L
Leslie • couple • us
10
2025-12-18 • via Nuitee
G
Gary • couple • us
10
Very comfortable and relaxing.
Pros:

The personal service and beautiful renovation of a historic San Francisco Victorian.

2025-12-16 • via Nuitee
P
Paradise272699 • Family
10
Victorian charm in a luxury hotel.
Pros:

Wonderful hotel. Very well equipped with great staff. Greeted upon arrival by very friendly personnel. Experienced all the extra touches provided by an upscale hotel. Rooms are spacious and all amenities are provided. Great location. Very quiet. Very clean. Great value for the quality of hotel. Food delicious. Beautiful hotel! Would definitely make this a priority hotel when visiting again.

2025-12-15 • via Tripadvisor