Four Points by Sheraton Brisbane

Hotels
•
Four Points by Sheraton
8.2 (1940 reviews)
99 Mary Street , Brisbane , au
+61731644000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Good breakfast
Cons:
Noise from construction
Issues with cleanliness
Parking costs

Categories

Cleanliness
7.78
Some reviews mentioned issues with cleanliness and a noticeable odor in the bathroom.
Service
8.25
Most reviewers found the staff to be friendly and helpful, with positive comments on check-in procedures.
Location
8.79
Multiple reviews highlighted the excellent location close to amenities and public transport.
Room Quality
8.24
General sentiment indicates rooms are comfortable, although some issues with noise and pillow quality were noted.
Amenities
7.77
Guests expressed some disappointment about the pool not being on-site and the availability of pillows.
Value for Money
7.73
The accommodation was reasonably priced, but some reviewers felt parking was excessively high.
Food and Beverage
8.78
Breakfast received consistent praise as being excellent and great value for money.
Overall Experience
8.25
Overall, guests reported a comfortable and pleasant stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:47

Property Description

Central Location
Located in the heart of Brisbane's CBD, Four Points by Sheraton Brisbane is just minutes away from popular attractions like Eagle Street Pier and Queen Street Mall.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen TV and an iPod docking station. Guests can unwind on the signature bed and stay connected with complimentary WiFi.

Dining Experience
Indulge in international cuisine at The Eatery and choose from a variety of local and international beverages. Don't forget to start your day with a delicious buffet breakfast.

Experience convenience and comfort at Four Points by Sheraton Brisbane. Book now to secure your stay at this vibrant hotel.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1940 reviews
Cleanliness: 7.78
Service: 8.25
Location: 8.79
Room Quality: 8.24
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 8.78
Overall Experience: 8.25
R
Rybka • family_with_children • au
9
I had the most lovely stay at the Sheraton. I was tossing up between staying at the Meriton on Herschel and the W Hotel,
Pros:

I really liked everything about the property

Cons:

I didn’t like that it was a bit cold

2026-07-01 • via Nuitee
I
Indra • solo_traveller • au
10
2026-07-01 • via Nuitee
D
Dako • solo_traveller • au
10
2026-06-30 • via Nuitee
Y
Yiming • solo_traveller • au
6
2026-06-29 • via Nuitee
R
Ruud • couple • nl
9
2026-06-29 • via Nuitee
B
Brad • solo_traveller • au
4
Great location. Average hotel.
Pros:

The facilities are aged and lack the caliber equally priced hotels. Inside the room, simple things like lack of USB electrical charging was surprising for this hotel. Location was good but facilities were generally aged & not compared well to others.

Cons:

Lack of USB charging outlets.
Coffee mugs didnt fit coffee machine.
General aged facilities.

2026-06-28 • via Nuitee
B
Benno Green • solo_traveller • au
8
2026-06-28 • via Nuitee
R
Rania • solo_traveller • au
8
2026-06-28 • via Nuitee
M
Maroline • solo_traveller • au
9
2026-06-27 • via Nuitee
W
Wirote • extended_group • th
9
ห้องพักสะอาดดี พนักงานน่ารักเป็นกันเอง
Pros:

พนักงานตอนรับและพนักงานต่างๆ มีความเป็นกันเองและช่วยเหลือดี

Cons:

ไม่มี

2026-06-25 • via Nuitee
J
Jeff • couple • au
8
Cons:

There was only one single chair,not good for two people to relax and only one small luggage shelf.

2026-06-25 • via Nuitee
P
peter • solo_traveller • au
8
A good place to stay for an overnight in the Brisbane CBD on a weekend.
2026-06-22 • via Nuitee
P
Peter • couple • au
10
Pros:

Excellent presentation

Cons:

Nothing

2026-06-21 • via Nuitee
S
Smith • couple • au
9
2026-06-21 • via Nuitee
L
Layla • solo_traveller • au
8
Pros:

Great location, friendly staff and clean room

Cons:

Nothing

2026-06-21 • via Nuitee
R
Ross • solo_traveller • au
8
Ok hotel room $199 parking the car $60 work that one out
Pros:

Great position

Cons:

$60 to park the car one night

2026-06-21 • via Nuitee
B
Bahram • couple • au
8
2026-06-21 • via Nuitee
R
Roslyn • solo_traveller • au
9
Pros:

Close to city

2026-06-20 • via Nuitee
K
Kareen • solo_traveller • au
4
Very disappointed and won't be back.
Pros:

1. The waitress that looked after me at breakfast both days was exceptional. Very thorough and lovely to deal with.
2. I liked the design of the bathroom. It was well thought out and provided ample space.

Cons:

1. The breakfast was overcharged then only corrected because I refused to pay $39 per day when it was quoted as $25 if I booked it in advance.... it wasn't booked, waitress didn't know about my booking...
2. The air conditioner was ineffective and not good enough for this level of hotel - froze first night
3. The pillows were 4 x large, too big to be comfortable
4. Fridge leaked
5. Room service overpriced especially $6 for delivery - what does room service mean if it's not delivered?
6. Requested a tax invoice on Sunday at checkout. No invoice by Thursday pm. Had to follow up only to be told to go to Booking.com who state that the property is responsible for it.
7. My pre-arranged late check out at 12 noon Sunday was not booked in and I got a rude phone call at 11.35am informing me my room key no longer worked. That's disgusting treatment of a paying, well-mannered guest. I should have known that since nothing else was listened to that this wouldn't be in place either.
8. Staff do not listen, need lessons in communicating and listening to the guest before cutting us off (4 separate incidents)

2026-06-18 • via Nuitee
F
Franz • extended_group • at
10
2026-06-17 • via Nuitee