Hotel Hugo

Hotels
8.2 (1427 reviews)
525 Greenwich Street , New York , us

Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great Location
Spacious Rooms
Helpful Staff
Cons:
Issues with Cleanliness
Service Disappointments
Value Concerns

Categories

Cleanliness
7.84
Mixed reviews; average cleanliness reported, with some issues mentioned.
Service
8.31
Some positive experiences, but significant criticism of staff attitude in certain situations.
Location
9.35
Great location near subway and restaurants.
Room Quality
8.3
Rooms are clean and spacious, but some rooms are noted as small.
Amenities
7.83
Amenities and offerings received mixed feedback, with specific suggestions for improvement.
Value for Money
7.29
Some guests felt the cost did not match the experience provided.
Food and Beverage
7.84
Food quality praised, but limited options and service issues reported.
Overall Experience
8.81
Overall, a pleasant experience but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:21

Property Description

Luxurious Accommodations
Discover a blend of comfort and style at Hotel Hugo, where each room features Italian glass-tiled bathrooms, complimentary WiFi, and stunning views of the Hudson River.

Rooftop Bar and Dining
Indulge in a cocktail at the chic rooftop bar or treat your taste buds to farm-to-table American cuisine at Café Hugo, all while enjoying panoramic views of the city skyline.

Convenient Location
Located in the trendy Hudson Square neighborhood, Hotel Hugo offers easy access to popular attractions like Times Square, Central Park, and Broadway, making it the perfect choice for your Manhattan getaway.

Experience the allure of Hotel Hugo and book your stay now for an unforgettable New York City experience.

Important information:

Facility Fee which is charged per room per night includes:

- WiFi throughout the hotel and guestrooms on unlimited devices
- Water bottle per guest per day
- Coffee and tea with Keurig
- 24-hour access to gym
- 24-hour access to business center
- Access to rooftop bar Bar Hugo
- 24-hour luggage storage

When traveling with pets, please note that an extra charge of 50USD per pet, per stay applies. Please note that a maximum of 1 pet is allowed per room .Please note that the property can only allow pets with a maximum weight of 75lbs and only dogs are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.2
Based on 1427 reviews
Cleanliness: 7.84
Service: 8.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.81
G
gustavo solo_traveller ar
7
Pros:

Buena ubicación

Cons:

El diseño y decoración de las habitaciones muy basico

2026-05-30 via Nuitee
M
Michelle solo_traveller ch
7
2026-05-29 via Nuitee
R
Ransom couple us
7
The Hotel Hugo is a decent spot to see NYC, but it lacks elegance for the price being charged.
Pros:

Hotel Hugo location is excellent and it has an amazing Rooftop Bar. The downstairs coffee shop is also comfortable and has excellent service.

Cons:

The gym is nonexistent. It is located in a small stuffy room next to the hotel laundry. There is zero ventilation and should not be advertised as a gym. The towels are also threadbare, clearly not the caliber that the Hotel Hugo used to be 5 years ago.

2026-05-29 via Nuitee
M
Michelle solo_traveller ch
5
Cons:

Room was small and with view on a wall

2026-05-29 via Nuitee
N
Nancy couple us
10
2026-05-28 via Nuitee
P
Patrick couple ch
9
Super hôtel très bien situé - rapport qualité/prix excellent
Pros:

Tout parfait !

2026-05-28 via Nuitee
N
Nancy solo_traveller us
10
2026-05-26 via Nuitee
H
Havill couple ca
5
The stay was okay!
Pros:

Property was clean, bathroom were somewhat spacious enough and i appreciated the products they provided for hair and body cream.

Cons:

I felt the staff was a tad unhelpful, every time we walked in the door man or who ever was supposed to greet us was on the couch sitting on his phone. Seemed a bit unprofessional.

2026-05-26 via Nuitee
D
Djajant couple nl
9
2026-05-25 via Nuitee
B
bagnasco couple ar
8
2026-05-21 via Nuitee
H
HELENE family_with_children fr
7
Cons:

Dommage que le Roof Top était inaccessible (en travaux). Le réassort en café, tasses et eau n'était pas fait tous les jours....

2026-05-18 via Nuitee
L
Liora couple gb
9
Great location, clean hotel and friendly staff. Would highly recommend and will stay again!
Pros:

Great location, spacious room, friendly staff, amazing rooftop bar

Cons:

Walls can be thin and we were woken up by people returning from a night out being extremely loud

2026-05-15 via Nuitee
G
Guillermo couple us
5
2026-05-14 via Nuitee
M
Michael couple gb
8
Overall excellent stay
Pros:

Comfortable good location

Cons:

Modern hotel

2026-05-13 via Nuitee
M
Miroslaw couple is
8
All was really good. The neighborhood was quiet for our surprise. The room itself was nice big. Had some character diffe
Pros:

Nothing in particular. All was pretty good

Cons:

The noise of heating/air conditioning.

2026-05-10 via Nuitee
M
Manuela couple ar
5
Decepcionante
Pros:

La ubicacion

Cons:

Aunque es cierto que el valor de los hoteles en NY es muy elevado, este hotel no presenta buena relación precio- calidad. A pesar de dejar la habitacion libre desde temprano era limpiada muy tarde (alrededor de las 18hs o mas) cuando uno retorna de recorrer muy cansado y no habia ni siquiera toallas limpias para bañarse. Por otro lado no ofrecen desayuno y el café al lado del hotel tiene precios altísimos para lo que ofrece.
Por otro lado en la página dicen que tiene un rooftop con vistas al río pero cuando fuimos estaba en remodelacion y nunca nos avisaron, eso fue muy decepcionante ya que era una de las razones para elegirlo. El deposito al momento del check in es excesivo. 500 dolares que no se devuelven hasta mas de 5 dias hábiles.

2026-05-09 via Nuitee
T
Tara solo_traveller gb
5
ok
Pros:

Room and location

Cons:

Bar could have been open upstairs. Staff could have been more welcoming.

2026-05-07 via Nuitee
M
Mark couple gb
9
Superb hotel in a superb location.
Pros:

Everything.

Cons:

Refurbishment of Rooftop bar wasn’t finished in time

2026-05-05 via Nuitee
A
Audrey solo_traveller fr
8
2026-05-03 via Nuitee
N
Nilsson solo_traveller se
7
2026-05-02 via Nuitee