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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Toilet with grab rails
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Nightclub/DJ
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Entertainment staff
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Discover a blend of comfort and style at Hotel Hugo, where each room features Italian glass-tiled bathrooms, complimentary WiFi, and stunning views of the Hudson River.
Rooftop Bar and Dining
Indulge in a cocktail at the chic rooftop bar or treat your taste buds to farm-to-table American cuisine at Café Hugo, all while enjoying panoramic views of the city skyline.
Convenient Location
Located in the trendy Hudson Square neighborhood, Hotel Hugo offers easy access to popular attractions like Times Square, Central Park, and Broadway, making it the perfect choice for your Manhattan getaway.
Experience the allure of Hotel Hugo and book your stay now for an unforgettable New York City experience.
Facility Fee which is charged per room per night includes:
- WiFi throughout the hotel and guestrooms on unlimited devices
- Water bottle per guest per day
- Coffee and tea with Keurig
- 24-hour access to gym
- 24-hour access to business center
- Access to rooftop bar Bar Hugo
- 24-hour luggage storage
When traveling with pets, please note that an extra charge of 50USD per pet, per stay applies. Please note that a maximum of 1 pet is allowed per room .Please note that the property can only allow pets with a maximum weight of 75lbs and only dogs are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.
Location
Guest Reviews
Great location.
There was construction going on next door, but we were running around all day so no big.
We stayed at Hotel Hugo July 9–17, 2026, and unfortunately our stay was overshadowed by a genuinely frightening safety incident and a series of dismissive responses from staff and management.
The elevator nearly caused a serious accident. On Sunday, July 12th, we got in the elevator on the 17th floor with our service dog. Shortly after descending, it shook violently and then went into an uncontrolled, rapid drop. We thought something terrible was about to happen. Our dog, who already had an injured back leg, was so terrified he lost control of his bladder.
We reported it to the front desk immediately and were handed two free breakfast vouchers. Ten minutes later, when we asked if the elevator was actually safe, we were told an engineer had "already inspected it" and that what we experienced "must have been in our heads." A full inspection in 10 minutes, on a Sunday morning? Not credible — and the elevator itself backs that up: profanity engraved on the door, floor buttons that don't light up, a "Fire Department Use Only" light stuck on permanently, and a control panel that wouldn't stay closed. This did not look like a well-maintained elevator.
Our dog was genuinely hurt. The shaking aggravated his existing leg injury badly enough that we had to take him to an emergency vet that same day. The pain medication he was prescribed then upset his stomach, causing an accident in our room. Instead of any sympathy given what had just happened, the manager reprimanded us for using the white towels to clean it up — even though we did that specifically to spare housekeeping from the mess, and tipped her in cash for the trouble.
Other issues: the hallways and Café Felix were almost unbearably hot the entire stay (staff response: "there's nothing we can do, I'm not hot"), the in-room wifi was unusable for work calls, and Café Felix was constantly packed with non-guests camped out over a single coffee for hours, leaving no workspace for actual guests.
The location is INCREDIBLE. Friendly staff, very accommodating
I loved everything about the property! From the outside seating as you approach the hotel, to the interior design, how friendly the staff was and how easy check-in was I was even greeted with champagne due to the room I booked🥰 I absolutely loved my stay. The rooftop bar was immaculate! 10/10 the vibes and the drinks were exactly what I needed to enjoy my boyfriends birthday! We already booked our next stay!
How small the room was
Great location with a great rooftop bar. Room was clean and well stocked with toiletries. Great view of the hudson. Price is felt was great. Staff was very pleasant. Drinks from the bar were very good and we received 2 complimentary drinks with our room.
Hotel is stylish and well kept. A very subtle nautical / ship theme in the rooms. You are a few blocks from most of the SoHo action, but the short walk is worth it. Roof top restaurant and bar areas are great for a quick bite or happy hour.
nice interior but a little old
the service wasn’t that of a 4 start hotel. i had 6 pieces of luggage and nobody helped bring them up or down.
There were no curtains on the window just a transparent shade. The elevator was full of staff shuttling food trays etc. No service elevator. Made a ressy at the rooftop bar only to be canceled for some private event, thanks. No refreshment in the room frig, it was empty??? That's a first
The staff that could see how my stay was not turning out well were very sympathetic and tried to make up for the weirdness.
two young women at the front desk were rude
early check in service
Location. Easy to find.
Initially we got a room on a high floor, but the door/lock was loose and vibrating violently everytime staff opening/closing the door of next door. After reflecting this to front desk, we were switched to a room on 2nd floor next to linen room with window view of bunch HVAC. At this time, we were just relieved at least the door was not vibrating that impact sleep, yet soundproof was bare minimum. There was also layer of dust on desk surface. Breakfast onsite was awful: American breakfast was oily, the croissant from continental was soggy. 4 star hotel should do better.
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