Dorsett Shepherds Bush London

Hotels
•
Dorsett Hotels & Resorts
8.4 (7000 reviews)
58 Shepherds Bush Green , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Nice location
Pretty design
Staff were amazing
Great rooms with easy access
Cons:
Dirty floors
Poor service
Food safety issues

Categories

Cleanliness
7.05
Many reviews mentioned dirty floors, smelly rooms, and inadequate cleaning.
Service
8.52
Major concerns about the service quality and food issues, though some praised the staff's friendliness.
Location
10
Numerous positive mentions of great location with easy access to transport.
Room Quality
8.01
Some rooms noted as tired and in need of renovation, but amenities were acknowledged.
Amenities
9.54
Rooms well-equipped with essential amenities.
Value for Money
8
Some mention of high cost versus quality and service.
Food and Beverage
7.05
Feedback indicated poor breakfast experiences and food safety concerns.
Overall Experience
9.05
Mixed reviews; positives about location and staff, significant negatives in other areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:25

Property Description

Luxurious Spa Experience
Indulge in award-winning spa treatments at PURE Spa & Beauty on the top floor, offering a range of relaxing therapies for a pampering experience.

Modern Amenities
Enjoy fully air-conditioned rooms with a flat-screen TV, iPod dock, and free WiFi. Each room also features a minibar, work desk, and a luxurious en suite bathroom for your comfort.

Prime Location
Conveniently situated a short walk from Westfield Shopping Centre and London Underground stations, with easy access to Heathrow and Gatwick airports. Explore the vibrant neighborhood and attractions nearby during your stay at Dorsett Shepherds Bush.

Book now for an unforgettable stay at Dorsett Shepherds Bush and experience luxury and convenience at its best!

Important information:

Please note that the credit or debit card used to make the booking must be presented upon arrival.

The credit or debit card used at time of booking must be presented at check-in to validate the booking.

When booking more than 5 rooms, different policies and additional supplements may apply. The hotel will contact you with more information once the booking has been made.

There will be a temporary Pre-Authorization hold of £50.00 for any incidentals or damages. The Pre-auth will be released back into your account after your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.4
Based on 7000 reviews
Cleanliness: 7.05
Service: 8.52
Location: 10
Room Quality: 8.01
Amenities: 9.54
Value for Money: 8
Food and Beverage: 7.05
Overall Experience: 9.05
K
Kristian • solo_traveller • gb
6
2026-09-19 • via Nuitee
D
Danilo misterpasta • solo_traveller • it
10
2026-09-19 • via Nuitee
N
Niels • extended_group • tr
6
2026-09-18 • via Nuitee
K
kareen • couple • gb
1
2026-09-17 • via Nuitee
H
Hugo Rafael • solo_traveller • uy
5
Pros:

La habitación y su limpieza.

Cons:

El desayuno fue caótico. Mucha gente aglomerado,haciendo cola a las 6.30 de la mañana y poca diversidad de frutas.

2026-09-17 • via Nuitee
C
carol • solo_traveller • gb
5
Basic at a very high price.
Pros:

room very basic for price, thought I'd paid for breakfast but that probably got lost in the confusion of booking.
Like the location of the hotel , but there are others in the area which I will check 0ut in future

Cons:

every thing stripped back to basics, no small extras, shower cap etc., water you have to walk around for the hydration station, staff seemed indifferent, book in time very late, will cancel booking in future if unable to meet requests

2026-09-17 • via Nuitee
C
Christopher • solo_traveller • gb
6
Done the job
Cons:

Grumpy staff

2026-09-16 • via Nuitee
E
Emma • couple • gb
6
Pros:

Good location, had a complimentary drink on arrival as we had to Que for a while to check in

Cons:

Room was a bit tired and not particularly clean. Air conditioning wasn’t working in whole hotel and it was an extremely hot night. No fan offered as alternative

2026-09-16 • via Nuitee
L
Leonard • extended_group • ie
1
2026-09-15 • via Nuitee
T
Tuula • solo_traveller • fi
7
Cons:

Aamupala ei vastannut odotuksia ja oli mielestäni kallis (£20).

2026-09-15 • via Nuitee
F
Ferron • couple • gb
8
2026-09-15 • via Nuitee
E
Emma • solo_traveller • gb
8
2026-09-15 • via Nuitee
G
gillian • couple • gb
6
Ok hotel not as good as it was
Pros:

Good location clean

Cons:

Drain/shower smelt , room was very dark facing a wall , even after us requesting room with a window with a double bed but we were given twin beds
Staff were unhelpful and didn’t seem to care

2026-09-15 • via Nuitee
M
Mehreen • couple • dk
8
Smukt hotel men larm på værelset
Pros:

Smukt indrettet og rummeligt

Cons:

Der var en generator der larmede virkelig meget i værelset også var der en elevator som var i udu så den bippede hele tiden. Vi blev tilbudt at skifte værelse men på det tidspunkt var det så sent at vi var for trætte til det. Men underligt at man ikke kan fikse det i løbet af 48 timer

2026-09-14 • via Nuitee
J
Jon • couple • is
3
Pros:

Morgunverður var mjög lélegur

Cons:

Hótelið er farið að láta mjög á sjá og þarfnast endurbóta.

2026-09-14 • via Nuitee
S
Susan • couple • gb
9
2026-09-14 • via Nuitee
M
Matthew • couple • im
8
2026-09-14 • via Nuitee
R
Rob • couple • gb
8
Very good would stay again
Pros:

Everything went as planned

2026-09-13 • via Nuitee
D
Debbie • couple • gb
9
Great hotel, would definitely recommend
Pros:

Fantastic location, super helpful staff and good value for money

Cons:

NA

2026-09-13 • via Nuitee
G
Green • solo_traveller • gb
7
Pros:

Location for my work and for Westfield

Cons:

Air con was not working properly and check in and check out was very slow

2026-09-13 • via Nuitee