Hampton by Hilton London Waterloo

Hotels
Hampton Inn
8.6 (7806 reviews)
157 Waterloo Road , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.98
Multiple reviews mentioned issues with cleanliness, particularly cold rooms and late cleaning.
Service
9.45
Staff was friendly and provided good service. Positive experiences reported during check-in despite initial issues.
Location
9.49
Many reviews highlighted the good location, being central and convenient for transport.
Room Quality
8.44
Rooms were clean, spacious, but some were too cold and had mattress issues.
Amenities
8.97
General amenities were decent; some guests expected more like a fridge.
Value for Money
7.93
Guests felt the price was high for the quality received, especially with breakfast included.
Food and Beverage
7.48
Multiple comments indicated that food quality, especially breakfast, was poor.
Overall Experience
9.05
Overall feedback was positive, with many expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:31

Property Description

Central Location near Waterloo Station
Located just a short walk from Waterloo train station, Hampton by Hilton London Waterloo offers convenience and comfort for your stay in the city.

Modern Amenities and Comfortable Rooms
Enjoy air-conditioned rooms with en-suite bathrooms, LCD TVs, and tea/coffee facilities. Stay connected with free Wi-Fi and keep fit at the on-site fitness centre.

Convenient Dining Options and Nearby Attractions
Start your day with a breakfast buffet, and grab snacks from the 24-hour hub. Explore top London attractions like the London Eye and SEA LIFE London Aquarium just minutes away.

Book your stay at Hampton by Hilton London Waterloo for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 62.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 14
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 7806 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 9.05
N
Nichola couple gb
9
Would definitely stay again as the location, and staff are excellent
Pros:

It’s very close to Waterloo station

Cons:

It’s only a small thing but there were no biscuits in the room like last time and the coffee sachet, tea bag and milk were not plentiful

2026-07-04 via Nuitee
G
Geertruida Hendrina couple nl
8
Leuk veel gezien en gedaan
Pros:

Erg vriendelijk personeel

Cons:

Niets

2026-07-04 via Nuitee
H
Haniah solo_traveller gb
8
2026-07-04 via Nuitee
N
Niftyjiffy solo_traveller gb
8
Pros:

Staff kept us up to date and ensured our stay was going well. Excellent location for what we wanted as well

Cons:

There was nothing to dislike

2026-07-04 via Nuitee
C
Colin solo_traveller gb
8
Nice hotel in a cool part of Town.
Pros:

Great location in Greenwich, friendly staff and comfy beds.

Cons:

Bar could be open a little longer.

2026-07-04 via Nuitee
J
Juan couple es
1
No lo recomendaría a nadie
Pros:

La ubicación

Cons:

El personal de recepción. No informan a mantenimiento de las quejas y fallos en las instalaciones, y son antipáticos. Yo tuve problemas con mi tarjeta de crédito, aunque el hotel la admitió como garantía desde el principio. Hasta el último momento, no se dieron cuenta del problema de la tarjeta, cuando ya tenía el taxi en la puerta para llevarme al aeropuerto. El trato fue muy malo y no proponen soluciones: no admiten cash, ni transferencias bancarias inmediatas. Después de mucho discutir, desde España hubo que hacer transferencia inmediata a través de intermediarios.

2026-07-04 via Nuitee
D
David couple us
8
Nice, quiet hotel in a good location.
Pros:

A nice location near Waterloo station and a 10-15 minute walk from Westminster Bridge and Big Ben. Very quiet, and the air condition worked well. There are many, many good restaurants within 5-10 minute walking distance. The breakfast provided a sizeable selection of items that should please any traveler. The staff was very helpful in arranging a taxi for a trip to Heathrow.

Cons:

The carpet and curtains were nearing their sell-by date. The room had a fold out sofa bed, which was nice, but using it left nearly zero remaining space in room; for the price, I would have hoped for a bit larger room.

2026-07-02 via Nuitee
D
Danielle solo_traveller be
9
2026-07-02 via Nuitee
R
Rachel couple gb
10
Great hotel perfect location
Pros:

Location was perfect lovely clean modern hotel and great breakfast

Cons:

The guy in reception could’ve been a bit friendlier

2026-07-02 via Nuitee
L
Luuk solo_traveller nl
10
2026-07-02 via Nuitee
איתן שלום solo_traveller il
10
Pros:

מיקום פצצה

Cons:

כלום

2026-07-01 via Nuitee
P
Potter solo_traveller gb
9
Pros:

The staff were very friendly, polite and were always available to help with any problems. The room was very clean and the bed was very comfortable. They had a lot of choices for breakfast.

Cons:

There was no fridge in the kitchen and items you could buy seemed to be very expensive.

2026-07-01 via Nuitee
S
Sarah extended_group us
10
Pros:

Incredibly quiet! Couldn’t hear a thing. Perfectly cool AC and comfy twin beds. Great breakfast and staff. Short walk to the tube and very convenient!

2026-07-01 via Nuitee
J
Jane couple gb
8
Excellent stay
Pros:

Very friendly staff well situated near rail and subway for easy travel clean rooms

Cons:

Would like opportunity to have room service

2026-07-01 via Nuitee
S
Silvio family_with_children ch
8
2026-07-01 via Nuitee
M
Marie extended_group us
10
Met our needs completely.
Pros:

Location, service

Cons:

Breakfast was repetitive

2026-06-30 via Nuitee
E
esra family_with_children tr
10
Londra’ya bir daha geldiğimde kesinlikle tekrar burada kalacağım.
Pros:

Çalışanlar son derece güler yüzlü, temiz, konum harika

Cons:

Yatak biraz rahatsızdı, sanki eskimiş sertleşmiş gibiydi.

2026-06-30 via Nuitee
Y
yako extended_group tr
7
Minimalist otelde konaklamam sorunsuzdu.
Pros:

Konumu iyiydi, odalar tertemizdi, kahvaltı yeterliydi.

Cons:

Belki sezon sebebiyle fiyat çok çok yüksekti. Normal odalarda mini bar yoktu. Yatak biraz rahatsızdı.

2026-06-29 via Nuitee
D
Darren extended_group gb
8
2026-06-29 via Nuitee
S
S. Greve solo_traveller de
9
Langes Wochenende in London
Pros:

Vom Check in über Aufenthalt bis hin zum Check out, hat alles super geklappt.

Cons:

Das Frühstück könnte reichhaltiger sein. Es waren zu viele Menschen im Hotel. Klar es war auch die Königsparade. Aber London lebt von dem Massen Tourismus. Es war zum Frühstück sehr überlaufen

2026-06-28 via Nuitee