Jacana Apartments

Hotels
8.5 (557 reviews)
1-15 Sporting Drive, Thuringowa , Townsville , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location
View from rooms
Amenities
Cons:
Cleanliness issues
Staff service concerns
Room maintenance needed

Categories

Cleanliness
6.66
Several reviews mentioned lack of cleanliness, including mould and dirty carpets.
Service
8.63
Some reviews indicated issues with staff, but overall service was manageable.
Location
10
Repeatedly praised for its beautiful location next to the river and local amenities.
Room Quality
7.67
Some rooms were described as well used and in need of a revamp.
Amenities
8.12
Amenities were generally good, but some facilities were described as tired.
Value for Money
8.65
Good value for location, but concerns about cleanliness affected perception.
Food and Beverage
9.11
Not specifically mentioned, but standard quality for this hotel tier.
Overall Experience
9.16
Despite some issues, many expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

River View Balconies
Enjoy stunning views of the Ross River from your own private balcony in our self-contained apartments.

Fully Equipped Apartments
Our air-conditioned apartments feature modern amenities such as a fully equipped kitchen, laundry facilities, and a separate living room with entertainment options.

Convenient Location
Located just minutes away from Townsville Hospital, 1300Smiles Stadium, and the Willows Golf Course, our apartments offer easy access to key attractions.

Experience comfort and convenience at Jacana Apartments Townsville. Book now for a memorable stay!

Important information:

Please note that there is a 2.2% charge when you pay with an American Express credit card.
Please note that there is a 4.4% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 557 reviews
Cleanliness: 6.66
Service: 8.63
Location: 10
Room Quality: 7.67
Amenities: 8.12
Value for Money: 8.65
Food and Beverage: 9.11
Overall Experience: 9.16
H
Hooks • solo_traveller • au
10
Great Apartments
Pros:

Everything. Great location with lots of family facilities nearby.

Cons:

Nil.

2026-07-25 • via Nuitee
S
Sherinmol • family_with_children • au
9
2026-07-23 • via Nuitee
S
Simon • family_with_children • au
8
An enjoyable stay in a small apartment in a good location.
Pros:

The location was really nice in being right on the river where we could take the family for walks and runs. Being close to park run was really helpful too. It was good being close to a shopping centre were we could get groceries.

Cons:

I think the room could have been cleaner with a bit more stuff provided, such as a bit more dishwashing liquid. The queen bed being two singles pushed together was a little annoying. The Wifi didn't work for us, even though we tried hard on different devices, but it wasn't a big deal for us.

2026-07-22 • via Nuitee
P
patricia • couple • au
1
terrible experience
Pros:

home invasion which Jacana insurance is not taking responsibility for disgusting

Cons:

security is not worth anything would not recommend this place at all

2026-07-20 • via Nuitee
H
Haley • solo_traveller • au
6
2026-07-10 • via Nuitee
S
shona • family_with_children • au
8
2026-07-06 • via Nuitee
K
Kiri • family_with_children • au
8
Great
2026-07-06 • via Nuitee
S
Sherinmol • family_with_children • au
7
2026-07-04 • via Nuitee
L
Laura • family_with_children • au
8
2026-06-29 • via Nuitee
B
Boko • couple • pg
10
I will be back for my holidays and stay at the same place
Pros:

I like the place 100% to the shopping center and also like the surrounding river and the walk way.

2026-06-29 • via Nuitee
P
Pele • couple • au
8
2026-06-28 • via Nuitee
L
Lenita • solo_traveller • au
8
Pros:

Apartments and complex are clean, comfortable, well appointed and secure.
Great location with nearby library, pool, running track, shopping centre and pub.
Friendly atmosphere

Cons:

Range hood did not work
Shower did not contain the water
1 bathroom & toilet (2bdrm)

2026-06-14 • via Nuitee
S
Sharon • solo_traveller • nz
6
Pros:

Location very good and safe environment.Apartment was clean but the single beds were uncomfortable.

Cons:

Internet very poor and needs improvement.Also the toilet was faulty but think fixed up eventually,not sure if new cistern had to be repaired as toilet kept running

2026-06-13 • via Nuitee
T
Thelma • extended_group • au
9
2026-06-03 • via Nuitee
D
Drew • solo_traveller • au
9
2026-05-31 • via Nuitee
M
Melissa • family_with_children • au
5
2026-05-25 • via Nuitee
E
Elford • couple • au
10
2026-05-24 • via Nuitee
D
Danae • extended_group • au
10
2026-05-24 • via Nuitee
A
Andrea • solo_traveller • au
8
Pros:

Love the surroundings. River frontage, swimming centre and great walking circuit. Felt safe. Undercover parking. Tidy neat unit with a I need to cook and prepare my own meals.

2026-05-22 • via Nuitee
J
J • family_with_children • au
9
Pros:

All staff we came across were very friendly, Reception and Cleaners

Cons:

Couldn't find check-in instructions, drove to apartments then had to call to find out where Reception was (I was unaware the Reception serviced multiple buildings).

2026-05-17 • via Nuitee