Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Rooms are outdated
Cleanliness issues

Categories

Cleanliness
7.94
Some reviews mention damages and lack of proper maintenance in rooms.
Service
9.41
Staff are described as friendly and helpful in multiple reviews.
Location
9.45
Several reviews highlight the great proximity to night markets and convenience.
Room Quality
7.4
Many rooms are noted as old and run down, requiring updates.
Amenities
8.93
Facilities like the breakfast and afternoon tea are well-received.
Value for Money
8.89
Overall pricing is considered high for the quality of the rooms.
Food and Beverage
9.44
Breakfast is highly praised across multiple reviews.
Overall Experience
8.91
Mixed feelings due to some room conditions but overall positive experiences mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:10

Property Description

Central Location
Located in the heart of Hualien city centre, Arsma Hotel offers easy access to popular attractions like Dongdamen Night Market and Hualien Cultural & Creative Industries Park.

Family-Friendly Amenities
With a children’s playroom and spacious guestrooms, families can enjoy a comfortable stay at Arsma Hotel.

Diverse Dining Options
Indulge in a delicious breakfast spread featuring local and western delicacies, or explore nearby eateries for authentic culinary experiences.

Experience convenience and comfort at Arsma Hotel - book your stay now for a memorable visit to Hualien!

Important information:

Except on Chinese New Year, the property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 349 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 9.44
Overall Experience: 8.91
盛鑫 • extended_group • tw
8
2026-05-23 • via Nuitee
語濬 • couple • tw
10
來花蓮住我的首選
Pros:

第二次入住了！服務整潔都很好停車方便

Cons:

無

2026-05-22 • via Nuitee
邱 • family_with_children • tw
6
2026-05-22 • via Nuitee
H
Hua Hsun • solo_traveller • tw
9
Pros:

下午茶、消夜、早餐、浴室防滑

Cons:

目前為止沒有

2026-05-20 • via Nuitee
N
Naama • couple • il
8
Pros:

מיקום מרכזי ליד השוק. יש שעת תה נחמדה אחר הצהריים. חדרים נוחים.

Cons:

קצת מיושן, זרם מים במקלחת היה קצת חלש. לא היה אור טבעי בחדר

2026-05-20 • via Nuitee
P
Pei-chun • family_with_children • tw
9
房間設備很乾淨，維護的很好。有桌球室和健身房可以使用，下午茶和宵夜很貼心，加分。
Pros:

房間和浴室空間很大，很舒適。加大雙人床很好睡，床墊很舒適，好像在自己家裡睡覺的感覺。

Cons:

房間的窗戶在浴室，浴室關上門就沒有光線進來。下午茶蛋糕有點乾。

2026-05-18 • via Nuitee
O
Oliver • couple • ca
9
A really nice hotel in the heart of the city.
Pros:

The location and breakfast were top notch. The third floor indoor courtyard was spectacular. I loved how there was free food at all times of the day for weary travelers. Really a great hotel. The indoor parking was very helpful too. I felt like I was in such a fancy place, a nice treat!

Cons:

The showerhead was the worst one I used in Taiwan. It was supposed to be fancy (I think ), but it just launched the water out at a weird angle. Otherwise, I really liked this place.

2026-05-18 • via Nuitee
正瑞 • solo_traveller • tw
10
三張單人床，家庭。
Pros:

早餐好吃多樣，壽喜燒補肉很快，服務人員非常客氣積極，宵夜四神湯好喝，大廳有香味，地毯走起來舒適，房間乾淨沒有異味，熱水很快量大，吹風機很有力，冷氣很冷，床不會太軟很好睡，租借雨傘跟腳踏車很方便，氛圍良好，離東大門夜市走路5分鐘左右，名產中華路附近走路很快。

Cons:

應該多住幾晚，很chill啊

2026-05-18 • via Nuitee
黃 • solo_traveller • tw
9
Pros:

飯店服務人員親切，房間乾淨，衛浴設施讚。早餐豐盛美味。來花蓮非常值得入住的飯店。

2026-05-16 • via Nuitee
瑞 • couple • tw
7
2026-05-16 • via Nuitee
鵬飛 • solo_traveller • tw
10
2026-05-15 • via Nuitee
L
liu • couple • tw
8
Cons:

地毯上有咖啡污漬

2026-05-13 • via Nuitee
忠興 • couple • tw
10
Pros:

好

Cons:

沒有

2026-05-13 • via Nuitee
竺諼 • extended_group • tw
10
Pros:

住宿地點很方便，距離市區及東大門夜市及花蓮老街市集都很近，員工態度親切，主動服務，提供下午茶及消夜，很棒!

Cons:

無

2026-05-12 • via Nuitee
K
KENJIRO • couple • jp
10
素晴らしい
Pros:

ロケーション

Cons:

無し

2026-05-11 • via Nuitee
游 • solo_traveller • tw
10
2026-05-09 • via Nuitee
L
Lisa • couple • de
7
Good for a short stay
Pros:

Very nice staff, free afternoon tea/snacks in the lobby until 7pm, loved the shower and toilet in the room. Also location close to ocean and night market.

Cons:

The rooms/furniture were quite outdated and would need an update. Breakfast could be improved. Many local dishes, few western options, some things were cold.

2026-05-09 • via Nuitee
C
Choon How, Jeffrey • extended_group • sg
9
2026-05-08 • via Nuitee
T
Tahic • solo_traveller • tw
10
Pros:

很多細節都打掃的很乾淨，食物好吃，服務人員態度都很好

2026-05-08 • via Nuitee
謝 • couple • tw
10
Pros:

隔音非常好，有停車位，早餐很豐富

Cons:

停車位有限，但是服務人員願意處理

2026-05-05 • via Nuitee