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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Garden
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Pets allowed
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Laundry
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Luggage storage
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Windsurfing
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Packed lunches
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Spa/wellness center
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Currency exchange
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Solarium
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Airport shuttle (additional charge)
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Board games/puzzles
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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Indoor play area
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Private beach area
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Public Bath
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Kids' club
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Yoga classes
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Tour/class on local culture
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Cooking class
Review Highlights
Categories
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Property Description
Luxurious Tropical Getaway
Outdoor Pool and Spa: Enjoy a refreshing dip in the outdoor pool or indulge in a rejuvenating spa treatment amidst lush tropical gardens.
Beachfront Location: With direct beach access and stunning views of the sea, Ana y Jose Charming Hotel & Spa offers the perfect seaside retreat just minutes away from Tulum’s ancient Maya ruins.
Mexican Hospitality and Cuisine: Immerse yourself in the vibrant Mexican culture with stylish suites featuring traditional décor, a terrace bar with sea views, and a restaurant serving delicious Mexican dishes made from locally sourced ingredients.
Experience the beauty of Tulum and unwind in luxury at Ana y Jose Charming Hotel & Spa. Book your stay now for an unforgettable tropical escape.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 11 years old stay for US$147 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Our stay was absolutely wonderful, and a huge part of that was thanks to Mar, our concierge.
From the moment we arrived, she was incredibly kind, warm, and attentive. She was always available to help with anything we needed and made us feel genuinely cared for throughout our stay.
What impressed us the most was her dedication. Even on a day when she wasn't working, we were leaving early for a tour, and she personally came to the hotel just to make sure we had our towels before we left. That level of care and commitment is something you rarely see...
No matter what we needed—recommendations, assistance, or simply answering our questions—Mar was always there with a smile and a great attitude. She truly went above and beyond to make our vacation special
We only wish there were more hospitality professionals like Mar <3 . Her professionalism, genuine kindness, and outstanding guest service made all the difference. She is a true asset to the hotel, and we can't thank her enough for making our trip so memorable, we hope to back soon!!!
O hotel é muito intimista. Tem uma praia em frente ao hotel. Nosso quarto tinha uma área externa que dava diretamente na praia, além de ter piscina. Excelente para casais.
Não gostei muito do fato de não ter opção de buffet no café da manhã, embora o café da manhã a la carte fosse muito bom.
This boutique hotel is situated approx. 6km away from Tulum town - by the beach with pearly white sand. Beautiful!
Our rooms were nice, spacious, clean and had what was needed for a beach vacation☀️ The maid came twice a day - fresh towels, cleaning, refreshed the mini bar or bedding down service.
The hotel has a small gym which has the basics for a nice workout.
Loved that the hotel manager took time to small talk and check-in with the guests at breakfast. Highly appreciated.
Generally super nice, tentative and service minded staff.
The restaurant staff were too focused on generating extra tips through the all inclusive scheme. Everything that is placed on the table drives tips (nothing is complimentary). So be mindful.
We were there during off-season (end June/beginning July) so it was not crowded, which was super nice, but maybe also the cause of some major inconsistencies from the time of booking to time of stay? E.g. no more morning yoga, the actual coverage of our “Unique Full Experience package” (what was/was not included. ), downgrade of the content of the food menu and finally the normal chef apparently being on vacation the first couple of days (and a less qualified interim to fill in). It got to the point that we felt we were not getting what we paid for.
Finally and importantly we were so lucky to witness a Loggerhead turtle dig a nest on the beach and lay it’s eggs one night. An amazing and up personal experience.
Amazing atmosphere and service! Wiliam is very nice and friendly!
⭐⭐⭐⭐⭐ An Absolute Paradise with World-Class Service!
Our recent stay at Ana y José Hotel & Spa in Tulum was nothing short of magical. From the moment we arrived until the second we left, the entire team made us feel like royalty. The resort itself is beautiful, authentic, and perfectly captures the bohemian luxury of Tulum, but it is the exceptional staff that truly sets this place apart.
🌟 Outstanding Highlights:
The Dream Concierge Team: A massive thank you to Mar and Paulina. They are absolute rockstars! They anticipated our every need, curated perfect recommendations, and made sure our itinerary was seamless. Their warmth and professionalism are unmatched.
Five-Star Dining Service: The restaurant and beach staff kept us pampered the entire trip. Omar, William, Rolando, and Maria provided some of the best service we have ever experienced. They were attentive, incredibly friendly, and always served us with genuine smiles.
Flawless Hospitality: Our room was a pristine sanctuary thanks to the meticulous housekeeping team. The reception desk made check-in and check-out an absolute breeze, and the security team was always visible, polite, and made us feel incredibly safe and comfortable throughout our stay.
If you are planning a trip to Tulum and want a perfect blend of luxury, beachfront beauty, and top-tier hospitality, look no further than Ana y José. We are already counting down the days until we can return!
Tip for travelers: Let Mar and Paulina help you book your excursions or dinner reservations—they know all the best spots!
William and the Staff were wonderful!
Amazing stay and great service
Maria was awesome
Maria is massss bueno!!!!!! Amazing service and great hospitality
I have had a beautiful experience with our stay and with the staff! They exceeded the expectations of hospitality, and have gone above and beyond to make sure everything you could think of is covered.
The staff at this Hotel has been excellent and has gone above and beyond to make sure we have had a great time.
By far the best experience we had in Tulum! Thanks to Wiliam he is the best and the funniest!
See you soon xx
William in the restaurant area was great. We had him every morning for breakfast as our server. He even wanted me to try different drinks, I love he pushed me out my box.
A személyzet rendkívül kedves volt és segítőkész. A kommunikáció tökéletes. A kérdésekre whatup-on keresztül szinte azonnal érkezett a válasz.
A szálloda fekvése annyira nem tetszett. Vannak jobb lokációk is.
Staff at the beach club are excellent and attentive. We had a lovely week with breakfast each day here. Thank you Omar, William, Jose, Rafael, and Eber!
We had a wonderful day at this hotel and can highly recommend it.
The hotel is beautiful, with a very relaxing atmosphere. The pool area is excellent, and the sun loungers are extremely comfortable. The food was also delicious and exceeded our expectations.
A special thank you goes to William, who took care of us during our visit. He was incredibly friendly, attentive, and professional, making our experience even more enjoyable.
Whether you stay here for several days or just visit for a day pass, it is definitely worth it. Relaxing by the pool or on the beach is a fantastic experience.
Thank you for a great day – we would definitely come back!
Wiliam and Mariana took care of us better than I could’ve ever imagined. We came running in during the rain and they made sure we sat at a table and chairs that were dried and got us everything we needed. We ate the large portioned fish tacos and the fajita steak with fruit cocktails and it was delicious. Thank you Wiliam and Mariana!!
Everyone was very helpful, Maria always had coffee waiting for us. Daniel and Pedro always brought us towels on the beach and were always attentive to our needs; we are very grateful to the staff. We will be back soon.
The staff was amazing! Accommodations incredibly beautiful! Maria at The Ana Kitchen was funny, personable and attentive!
We recommend coming to visit Tulum between October and March, so you can enjoy the beaches, but our June trip was 🔥🔥. Will definitely be back!
Beautiful location. Service could not have been better. Food absolutely excellent. Best new experience so far
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