DoubleTree by Hilton Jakarta Kemayoran

Hotels
Doubletree by Hilton
8.7 (245 reviews)
Jl. Griya Utama Blok B No , Jakarta , Jakarta , id

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Excellent service
Comfortable beds
Cons:
Traffic noise
Some staff training needed
Improvement in bar amenities

Categories

Cleanliness
8.13
Most guests found the hotel clean with notable mentions of clean rooms, although noise and maintenance issues were reported.
Service
9.1
Many reviews highlighted excellent service with staff praised for their helpfulness and responsiveness.
Location
8.44
Location was mentioned as convenient, however, some guests noted issues with traffic.
Room Quality
9.09
Guests reported comfortable beds, clean linen, and good room quality overall.
Amenities
8.62
Standard hotel amenities were reported, with some suggestions for improvement.
Value for Money
8.78
Generally perceived as good value for the quality provided.
Food and Beverage
8.63
Reviews expressed satisfaction with the breakfast and overall food quality.
Overall Experience
8.8
Overall positive experiences noted, with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:22

Property Description

Modern Accommodation with Convenient Location
Holiday Inn Jakarta Kemayoran offers a contemporary stay just a short distance from Dunia Fantasi amusement park. The hotel boasts an outdoor swimming pool, complimentary city shuttle, and direct access to Food Centrum for a convenient dining experience.

Comfortable Rooms with City Views
Each air-conditioned room features a flat-screen TV, electric kettle, and a sleek en suite bathroom with complimentary toiletries. Guests can enjoy stunning city views right from their rooms.

Dining Options and Leisure Facilities
Indulge in Indonesian and American cuisine at Botany Restaurant, or grab light bites and drinks at The Habitat lounge and Infinity pool bar. Additionally, guests can explore nearby dining options within a short walk from the hotel.

Book now for a memorable stay at Holiday Inn Jakarta Kemayoran!

Important information:

Our hotel is undergoing renovations in selected areas through 31 August 2026, including the swimming pool. The fitness center remains available at 2nd Floor-Next to the elevator. Thank you for your understanding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for Rp 544,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 245 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.44
Room Quality: 9.09
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 8.8
S
Sidi Imad family_with_children ma
9
Un séjour magnifique, petit déjeuner top, personnel très chaleureux
Pros:

Le séjour était formidable, le personnel accueillant, chaleureux, à l'écoute et répond rapidement à toute demande. Le petit déjeuner est fabuleux, très varié et le service était top

Cons:

Payer le petit déjeuner pour notre enfant était une surprise alors que ce n'était pas indiqué dans la réservation puisque nous avons payé les frais de séjour en totalité.
La piscine n'était pas fonctionnelle

2026-07-25 via Nuitee
H
Hiroshi solo_traveller au
9
2026-07-24 via Nuitee
A
Abdullah couple id
10
مناسب للعائلات و الشباب فندق نظيف جدا
Pros:

الموقع و النظافة

Cons:

لا يوجد

2026-07-23 via Nuitee
T
TURKI SULTAN ALTHOBAITI solo_traveller sa
10
2026-07-22 via Nuitee
F
Faizal couple au
9
Great Stay. Fantastic Staff
Pros:

The staff the food the location

Cons:

The swimming pool wasn’t operational and while booking it here on booking dot com. That wasn’t mentioned

2026-07-20 via Nuitee
M
MOHAMMAD couple sa
9
My stay experience in Double tree hotel
Pros:

The kindness of the staffs and the cleaness of the rooms

Cons:

The breakfast is good but need to be enhanced with more western variaties, such as olive oils, olives and chease. The majority of the food types are of asian type which not many western likes to eat. The lady Nazwa at breakfast kitchen was very kind and cooerative

2026-07-17 via Nuitee
M
Mohammed Njoem S couple sa
10
Pros:

AMazing Stay... REally Enjoyed it

Cons:

Spacious Room, and Service

2026-07-15 via Nuitee
E
Eko Sumiyanto solo_traveller id
9
2026-07-04 via Nuitee
F
Faizal solo_traveller au
8
Good stay at the DoubleTree Hilton Jakarta
Pros:

The staff. They were very professional and very helpful .. the breakfast was very good as well

Cons:

The pool being out of service and booking dot com does not mention this while booking the hotel

2026-07-01 via Nuitee
N
Nur couple my
10
2026-06-30 via Nuitee
T
Thomas solo_traveller id
10
2026-06-28 via Nuitee
J
josephine diah couple id
9
2026-06-24 via Nuitee
R
Ruiz solo_traveller id
10
Pros:

Everything is perfect, like always....thank you. The guestroom is very comfortable and everything is to my complete satisfaction.
I truly appreciate your attention and hospitality.

Best regards,
Marta

2026-06-20 via Nuitee
D
Dries extended_group nl
8
Zeer goed!
Pros:

Het ontbijt was perfect. Ook de barc cq restaurant. Comfort van de kamer was ook perfect.

Cons:

Muffe geur op de kamer. Waarschijnlijk uit de airco.

2026-06-20 via Nuitee
S
Scottishfold solo_traveller sg
9
Comfortable Hotel Sta
Pros:

The room was just refurbished so everything was clean, new and modern. When I stayed, the hotel was still undergoing phase 2 of their renovations. Noise wasn't really a big issue since I was out most of the day, however the pool was closed so for those who require this facility, just check before you book. Service from the staff was very good, professional and sincere. It was also nice of them to offer freshly baked welcome cookies as well. The room I booked was spacious and had pretty good sound proofing, even though it was facing the main road. Overall I would recommend this hotel for a short stay if you are not going into the city too much.

Cons:

Location is not the clincher here unless you are there for an exhibition. It's quite a distance from the city centre and with traffic added on, travelling time can take a while. Housekeeping could also pay more attention to cleaning the cups as one of them had some white stains in it, which I had highlighted to the front desk.

2026-06-17 via Nuitee
Y
Yazan_J solo_traveller us
1
Cons:

Despite the fact I stayed here before with rating of 9 6 months ago, this time it was Extremely Disappointing Experience – I ve cancelled my Booking Before check in and it ruined before I even checked in.
The attitude and behavior of the front desk staff were impolite, dismissive, and unprofessional. Rather than feeling welcomed as a guest, I felt as though I was being treated as an inconvenience. The interaction was so unpleasant that I decided to cancel my booking immediately and move to another nearby hotel which is half price with better woking facilities.

What made the situation even worse was that, during the check-in process, I was informed that the swimming pool was closed due to renovations. I was also told that the third and fifth floors were under renovation. None of this was clearly communicated beforehand.

In addition I've tried to find room with a balcony, only to be informed that no balcony room was available. When I asked shown the room, it was clearly not ready for guests.

As,especially I stayed in this hotel before!!!! I expect a basic level of professionalism, honesty, and cleanliness, especially from a Hilton-branded property. Unfortunately, this experience fell far below those expectations.

2026-06-14 via Nuitee
A
Ahmed couple mv
9
Pros:

Nice comfort room. Very friendly team

Cons:

FNB was not good but the rest was perfect.

2026-06-11 via Nuitee
R
Ruth Kantate Br family_with_children de
10
2026-06-04 via Nuitee
G
Gurmit couple sg
9
Good location, and very well trained and polite staff.
Pros:

Good location, short taxi rides to attractions. Staff are very polite and willing to help out in any situation.

Cons:

More food choices in the restaurant.

2026-06-04 via Nuitee
C
CHIN TUNG solo_traveller tw
10
2026-06-03 via Nuitee