The Kings Arms Hotel - RECENTLY REFURBISHED

Hotels
7.8 (1886 reviews)
43 Hide Hill , Berwick-Upon-Tweed , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Great breakfast
Cons:
Cleanliness issues
Room maintenance problems
Some amenities need updates

Categories

Cleanliness
6.51
Some guests mentioned issues with cleanliness, such as dusty rooms and maintenance problems.
Service
8.48
Many reviews praised the friendliness and helpfulness of the staff.
Location
8.52
Guests appreciated the location, noting it was close to facilities.
Room Quality
6.97
Rooms were generally comfortable, but some reviews indicated issues with furnishings and heating.
Amenities
7.5
Amenities such as breakfast were positively noted, but some areas showed signs of wear.
Value for Money
7.96
Most reviewers felt the price was reasonable for the services received.
Food and Beverage
8.01
Food quality was generally well-reviewed, with some negative comments about limited options.
Overall Experience
8.48
Overall, guests had a positive experience, with a few reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Historic Charm: The Kings Arms Hotel, a favorite of famous personalities like Charles Dickens and The Beatles, offers a unique 18th-century experience in Berwick upon Tweed.

Elegant Accommodations: Enjoy stylish rooms with modern amenities including en suite bathrooms, complimentary toiletries, and tea/coffee facilities, ensuring a comfortable stay.

Convenient Location: Explore nearby attractions such as the iconic Alnwick Castle, featured in the Harry Potter films, just a 40-minute drive away. Don't miss out on visiting Paxton House and The Maltings Theatre and Cinema, both within easy reach of the hotel.

Ready to experience history and luxury at The Kings Arms Hotel? Book your stay now for an unforgettable getaway.

Important information:

The public areas leading to the Executive Rooms are under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1886 reviews
Cleanliness: 6.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 8.48
T
Tom solo_traveller gb
5
2026-07-24 via Nuitee
S
Stefan solo_traveller de
10
2026-07-24 via Nuitee
C
Carol solo_traveller gb
9
Pros:

Very friendly and welcoming staff, comfortable room and excellent location

2026-07-23 via Nuitee
C
Carol couple gb
7
Pros:

Good spot near the harbour

Cons:

Car park was a short walk away. Sea gulls were very noisy

2026-07-23 via Nuitee
K
karl david couple gb
8
2026-07-23 via Nuitee
H
Howard solo_traveller gb
10
2026-07-23 via Nuitee
G
George couple gb
8
2026-07-23 via Nuitee
D
Dave solo_traveller gb
7
Central but noisy
Pros:

The room and receptionist in the morning (a young lady with long brown hair whose name I didn't get).

Cons:

No plug for the bathroom so we couldn't have a bath. The gulls were incredibly loud as was the music from Limoncello a few doors away.

2026-07-22 via Nuitee
R
Rebecca solo_traveller gb
7
2026-07-21 via Nuitee
D
Davenport solo_traveller gb
8
2026-07-20 via Nuitee
J
Jason couple gb
6
I would stay again but book direct with the property as booking.com had our pants down £45
Pros:

Nice building and great location

Cons:

No WiFi and was looking forward to watching something important
And the fire alarm going off twice early Sunday morning and to be told it was the steam from a shower I’m not wearing that

2026-07-20 via Nuitee
L
lynn couple gb
8
2026-07-20 via Nuitee
A
Alison solo_traveller gb
6
Disappointing
Pros:

The location was great

Cons:

The first room we were given was dark, with very small windows.

2026-07-19 via Nuitee
L
Lawrence solo_traveller gb
4
Disappointing all round
Pros:

Good location in the centre of town.

Cons:

In all other respects it was very disappointing. There was no receptionist on duty when I arrived, and I had to wait a considerable time to check in. The WiFi in my room turned out to be unusable, and in the bathroom there was a depressing plastic cup instead of a water glass. Well after midnight, staff were throwing empty bottles noisily into the bins outside my window.

In the morning, I arrived in the breakfast room at 09:15 and had to wait till 10:00 before my full English breakfast was served. The staff told me the chef had been out drinking the previous night and hadn’t turned up for work. A wedding party further complicated everything. It felt like an episode of Fawlty Towers - for which I had paid a three-figure sum.

This hotel has potential, but I can’t recommend it - certainly not at the inflated prices they charge. It felt like very poor value for money. In any similar German town you would get somewhere much nicer for half the price.

2026-07-17 via Nuitee
J
Julie solo_traveller gb
7
Decent enough stay, clean and safe.
Pros:

Central and local, staff friendly, felt safe there.

Cons:

Seagull noise, which isn’t the fault of hotel, anywhere you stay you’d hear them. Hotel was nice, reasonably clean. The refurbishment was a bit of the cheap side but it was ok for a seaside town. Restaurant dinner was so so.

2026-07-17 via Nuitee
S
Stewart solo_traveller gb
8
Nice, central hotel
Pros:

Was very central and the restaurant had lovely food, reception lady at desk was really nice and helpful

Cons:

The shower room, it had a step into it, which could be quite dangerous coming out(I nearly slipped on the step ) as no bath mat right at feet! And I reported the drain needed a good clean as the water was nearly overflowing from shower! I had to turn shower of to let it drain! I reported it but it did t get cleaned while we was there ! This was the case in my daughter’s room also!

2026-07-16 via Nuitee
M
Michael couple gb
9
Pros:

Lovely, comfortable room. The night desk person (Evie) was competent, friendly and welcoming.

2026-07-13 via Nuitee
A
aileen solo_traveller gb
6
Pros:

The room was massive, bath was deep

Cons:

The staff on reception was a bit up her own ass.she was rude as well.you had to pay for breakfast separately for paying full price for the room I wouldn't pay that amount again

2026-07-13 via Nuitee
S
Steven couple gb
8
Comfortable stay but a bit overpriced.
Pros:

Good location in the town centre. Friendly staff and a good Italian restaurant attached to the hotel.

Cons:

For a night’s stay a breakfast included in the price of the room would have been nice.

2026-07-12 via Nuitee
I
Ian couple gb
4
poor
Pros:

O

Cons:

Parking
Trafficwardens do not like people not with a Northumbria parking disc

2026-07-11 via Nuitee