Hotel Le Grand Colombier

What we didn't like:
The building doesn't have elevators or air conditioner.
The staircase are spiral. Horrible to go up 3 stories with luggage after a long trip.
The room they gave us had the windows that only open a little bit from the top, when I ask for a fan the boy working didn't know if they have.
The next day, asked to change room, the put me in a "better" room with opening windows and one floor down, but the bed it was made of cement!!! Hard as it gets!!!
Never going back.

El baño estaba en mal estado, el ventilador era u o solo para una habitación de 4 personas, en las afueras de la entrada habían varios indigentes, si viajas con niños es un poco incómodo.

Las escaleras de acceso a las habitaciones

It was hard to find and much further away from Brussels-Midi than I anticipated. There was building work going on, which created noise and mess outside (the hotel couldn't help that).

My wife and I arrived at the hotel, and from the moment we approached, our first impression was one of confusion and concern. We found garbage on the ground and saw three young men outside the hotel taking it out.
One of them, upon seeing us arrive with our luggage, simply asked for my name. He then opened a box located outside and took our room key from a locked compartment. At no point did he ask for or verify my identification, passport, or any other document to confirm our identity. We find this extremely concerning from a security standpoint, as this is not the type of procedure we would normally expect when checking into a hotel.
Furthermore, considering that the hotel does not have an elevator and that we were traveling with a suitcase weighing approximately 23 kg (50 lbs), we were surprised that no one even offered to help us. We had to carry the suitcase up two flights of stairs ourselves. This is unacceptable and makes us question where the level of service and guest assistance that one expects from a hotel has gone.
However, our main concern is the room we were assigned.
The room we received is not the room we booked. From the beginning, the image shown in our reservation confirmation email clearly indicates that the room has, at the very least, natural lighting and completely different characteristics from the room we found upon arrival.
The room we were assigned has two twin beds, which was not what we expected based on our reservation. In addition, the room has an unpleasant smell, as if it were a space that had been closed and unused for a long period of time. The bathroom is poorly maintained, and the windows face directly toward an interior hallway of the hotel. Therefore, the room does not provide the lighting and privacy that we reasonably expected when making the reservation.
We believe there is an obvious discrepancy between what was advertised and what we ultimately received.

Escada caracol para o 3 andar. Para mim não foi problema, porém para quem está com malas pesadas e tem problemas de locomoção , não é ideal

Escadas para levar as malas.

Die Wände im Bad waren verkalkt, das Bad ist alt. Von der Straße hat man den Anlieferungsverkehr laut wahrgenommen. Aber für den Preis insgesamt gut.

O quarto estava infestado de pernilongos. Os travesseiros sao ruins. Chuveiro saia pouca água e esquenta pouco
Escada caracol perigosa
Não tem elevador

Sokkal rosszabb és lepusztultabb állapotban van, mint a leírás és a fényképek szerint. A szoba, különösen a fürdőszoba felszereltsége nagyon hiányos. A szoba éjjel rendkívül zajos.