La Passion by Masaya Collection

Hotels
8.5 (652 reviews)
Calle Estanco del Tabaco 35 - 81 , Cartagena de Indias , co

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful decor
Relaxing amenities
Cons:
Service inconsistencies
High prices for some offerings
Room noise issues

Categories

Cleanliness
8.21
Some reviews indicated issues such as weak water pressure and cleanliness concerns.
Service
9.18
Several guests highlighted friendly staff, particularly at reception, though some service issues were noted.
Location
9.22
Many reviews praised the excellent location in the heart of the city.
Room Quality
8.67
Rooms were generally well-received, with some considerations about noise and wear.
Amenities
8.7
Guests enjoyed the rooftop pool and relaxing spaces.
Value for Money
7.66
Some guests felt the prices were high relative to their experiences, especially regarding breakfast and other services.
Food and Beverage
7.71
Breakfast quality received criticism, affecting overall sentiment.
Overall Experience
8.68
Despite some challenges, many guests enjoyed their stay and highlighted positive aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:02

Property Description

Luxurious Accommodations
Indulge in stylish rooms at La Passion Hotel Lounge featuring free Wi-Fi, plasma TVs, and elegant marble floors. Enjoy garden views from the private balconies in select rooms, offering a tranquil retreat after a day at the beach.

Relaxation and Dining
Unwind by the swimming pool or rejuvenate in the hot tub while soaking up the sun on the loungers. Choose between a continental or Caribbean breakfast served in a charming terrace lounge. Additionally, experience the hotel's lunch service or explore nearby top-rated restaurants.

Concierge Services
Take advantage of tailored boat trips to the picturesque Rosario and Baru Islands. For convenience, the 24-hour front desk can assist with shuttle arrangements to Rafael Nuñez airport, ensuring a seamless travel experience.

Book your stay at La Passion Hotel Lounge for an unforgettable getaway.

Important information:

Please note that airport shuttle services are available at an extra cost. To reserve this service, please contact the property directly, providing your arrival time, flight details and number of people.

Please note that the hotel offers a yacht service to Islas del Rosario for an additional surcharge which can be coordinated at the hotel reception.

Maintenance work will be carried out from Sep 25th to Nov 1st, because of this, the pool will be closed during that period.

Maintenance work will be carried out from May 5th to May 31st, because of this, the pool will be closed during that period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 652 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 7.71
Overall Experience: 8.68
D
daniella solo_traveller pe
9
Acogedor
Pros:

Me encanta

Cons:

Todo perfecto

2026-06-04 via Nuitee
T
Tabitha solo_traveller us
10
2026-06-03 via Nuitee
A
Allane couple de
10
Definitely coming back!
Pros:

Everything!! The rooftop is awesome, the staff is very helpful and friendly, the location is perfect!

2026-06-01 via Nuitee
T
Taher couple us
8
2026-05-27 via Nuitee
A
ADRIANA couple es
10
Buena localización y comodidad.
Pros:

Me encantó el estilo colonial, la comodidad de la cama, y el detalle en la habitación.

Cons:

Cogimos una habitación superior, y tienen varias que para nada tienen que ver unas con las otras. Cambian mucho sobre todo el tamaño. Nosotros elegimos una con bañera pero al llegar no había y nos asignaron otra, en teoría superior a la contratada, y aunque la habitación era grande y estaba bastante bien, no era lo que habíamos contratado.
El personal nos atendió estupendamente y nos quiso ayudar en todo, pero aún así, esperábamos más de la habitación ya que íbamos de luna de miel y era ocasión especial.

2026-05-27 via Nuitee
S
Stefanie couple de
9
Tolles Boutique-Hotel in der Altsatdt
Pros:

Einen wunderschönes Hotel, mitten in der historischen Altstadt, aber dennoch in einer ruhigen Straße. Wir hatten ein ganz toll eingerichtetes großes Zimmer. Gutes Frühstück auf der Dachterrasse. Dort gibt es auch einen kleinen Pool zum relaxen. Positiv ist auch, dass man kostenlos gefiltertes Wasser erhält.

Cons:

Die Dusche wurde leider nicht sehr warm, war aber bei den hohen Temperaturen draußen kein Problem.

2026-05-26 via Nuitee
T
Tabitha couple us
10
Pros:

The cutest hotel. The pool is lovely. Breakfast was delicious. Staff was lovely. The room smelled amazing! Would highly recommend.

2026-05-26 via Nuitee
I
isabel couple es
6
Pros:

La ubicación cerca de todo y la piscina

Cons:

Habitación en la planta baja y con ruido de la calle.

2026-05-23 via Nuitee
J
Jordi couple es
9
2026-05-20 via Nuitee
J
Jorge couple uy
3
Pros:

Era una casona antigua en el centro histórico

Cons:

No tenía Heladera en la habitación
Para pasar al baño había que atravesar un refundido en el piso que resultaba peligroso y si te habías bañado te tenías que mojar

2026-05-20 via Nuitee
M
Matthew solo_traveller gb
3
Very average/poor
Pros:

Great location

Cons:

This is not a 4* property. It is not clean, it is not well equipped.

2026-05-20 via Nuitee
C
César couple de
10
Excelente ubicación y personal muy amable
Pros:

Ha habitación hermosa , limpia y muy bien decorada además el hotel está súper bien ubicado a pocos minutos del reloj y otros lugares de interés. Natali la señorita de recepción y todos los demás muy atentos

Cons:

Sin comentarios

2026-05-20 via Nuitee
A
ALMIR DO NASCIMENTO couple br
10
Melhor lugar em Cartagena!!
Pros:

O atendimento. Pessoal simpático e eficiente, atencioso

2026-05-17 via Nuitee
A
Amity extended_group us
10
Great stay
Pros:

I had a fantastic stay at La Passion by Masaya. The hotel perfectly blends charm, comfort, and an unbeatable location in the heart of Cartagena’s Old Town.

Breakfast each morning was fresh, generous, and absolutely delicious, served in a beautiful outdoor setting with genuinely kind service. After long, hot days exploring the city, the strong A/C and reliable hot shower felt heavenly. The rooms were unique, stylish, and full of character, and our balcony was especially beautiful. The beds were incredibly comfortable, making it easy to fully relax after busy days walking around Cartagena.

One of the standout parts of our stay was the hospitality. Marcela was incredibly helpful throughout our visit — answering countless questions and helping arrange reasonably priced transportation, laundry, massages, and anything else we needed. The entire staff made the experience feel exceptionally warm and welcoming from beginning to end.

The location truly could not have been better. Nearly everywhere we wanted to go was just steps away, yet the hotel still felt adequately quiet and peaceful at night. We also felt very safe throughout our stay, which made exploring the area even more enjoyable. Thoughtful touches like complimentary drinking water always available for guests made a great experience even better.

This hotel was an outstanding value for the quality, comfort, service, and location. I would absolutely stay here again and would happily recommend it to friends and family visiting Cartagena.

2026-05-17 via Nuitee
D
Donald solo_traveller us
10
Excellent stay, clean, friendly staff, and situated perfectly.
Pros:

The property is central to everything you could want and yet peaceful and relaxing

2026-05-16 via Nuitee
F
FABIANA family_with_children br
10
Sensacional
Pros:

Quarto muito espaçoso!!!

Cons:

Nada

2026-05-15 via Nuitee
N
Nathalie couple fr
10
Bel et agréable endroit
Pros:

Super spot au cœur de Carthagene. Roof top et piscine de taille correcte. Personnel sympa qui accepte de garder les bagages plusieurs jours le temps d’une escapade dans les îles avec seulement un petit sac…

Cons:

Rien

2026-05-14 via Nuitee
N
Nathalie couple fr
10
J’y retournerai sans hésiter !
Pros:

Très bien situé. Roof top et piscine très agréables. Personnel très arrangeant à l’accueil qui propose de choisir sa chambre après visite.

Cons:

Rien. Mais attention aux escaliers avec les valises😅

2026-05-14 via Nuitee
L
Lourdes couple gb
10
Lovely and pleasant hotel
Pros:

The hotel was really close to the city centre, but sufficiently away as to be in a quiet area. The room was really ample and comfortable, within an stunning old building. Well decorated, not very busy, and with a nice pool and bar in the roof, that allows for a good relaxing time. Breakfast was good, and there is a coffee shop by the hotel where they serve local coffees and pastries in a relaxing atmosphere. Staff was helpful and pleasant. Nothing to fault.

Cons:

Nothing really, we found interesting that the shower/bath was open in the main bedroom, but this did not jeopardise the enjoyment of the room or the facilities. Pricewise, is within the price range in Cartagena, where prices are higher than in the rest of Colombia

2026-05-13 via Nuitee
P
Philip solo_traveller us
9
Wonderful experience
Pros:

This is a lovely little hotel, with the best, friendliest people on staff. Every time I returned it to the hotel , it felt like I was being welcomed home. It's very close to everything, but this corner is a little quieter than other parts of the city. The executive suites are very spacious, and the balconies allow you to enjoy the vibrance of the city below.

2026-05-12 via Nuitee