Holiday Inn Express Puerto Vallarta by IHG

Hotels
•
Holiday Inn Express
8.8 (2129 reviews)
Boulevard Francisco Medina Ascencio, 3974 Col Villa de las Flores , Puerto Vallarta , MX
+52 322 226 7760

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms and common areas
Excellent breakfast with wide selection
Friendly and helpful staff in-person
Nice pool area with long hours
Good location near restaurants and stores
Occasional complimentary upgrade to sister property
Cons:
Frequent complaints about unreturned messages and unanswered phone calls
Some rooms have overly soft or aging mattresses
TV restricted to Spanish channels / no internet connection on TV
Parking access/door kept closed causing inconvenience
Occasional issues with lost-and-unreturned personal items
Pool could be larger (minor comment)

Categories

Cleanliness
9.5
Consistently praised in multiple reviews – rooms and common areas described as very clean; several guests explicitly complimented housekeeping.
Service
7.8
Mixed: many guests praised friendly and helpful staff, upgrades and good in-person service, but several complaints about unreturned messages, unanswered phone calls and being hung up on lowered this score.
Location
9.3
Frequently noted as well located with nearby amenities (bank, steakhouse, grocery) and easy access to the area; several guests mentioned good location and convenience.
Room Quality
8.1
Generally comfortable and clean rooms with good beds and hot water, but some reports of overly soft/aging mattresses, a lost item incident and TV limitations reduced the score.
Amenities
9
Pool area and included breakfast received strong positive mentions; pool hours praised. Some minor amenity issues (TV channel restrictions, parking door access) noted.
Value for Money
8.8
Guests frequently highlighted included breakfast and comfortable, clean rooms suggesting good value overall, though isolated service issues affected perceived value for some.
Food and Beverage
9.6
Breakfast repeatedly described as excellent with a wide selection; some guests also praised dinner offerings—overall very positive dining feedback.
Overall Experience
8.3
Overall very positive and frequently recommended, driven by cleanliness, breakfast and pleasant facilities; service responsiveness and a few room issues tempered the top score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Location
Holiday Inn Express Puerto Vallarta is perfectly situated just a short drive away from the city's beaches and main attractions, offering easy access to everything Puerto Vallarta has to offer.

Comfortable Rooms
Relax in our well-appointed rooms equipped with modern amenities such as air conditioning, coffee machines, and comfortable work desks. The private bathrooms feature all the essentials you need for a comfortable stay.

Great Facilities
Enjoy our outdoor swimming pool, hot tub, and daily breakfast to start your day right. With a 24-hour front desk, shared lounge, and luggage storage, we ensure a convenient and hassle-free stay for all our guests.

Book your stay at Holiday Inn Express Puerto Vallarta now for a memorable and enjoyable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PVR

Location

Guest Reviews

8.8
Based on 2129 reviews
Cleanliness: 9.5
Service: 7.8
Location: 9.3
Room Quality: 8.1
Amenities: 9
Value for Money: 8.8
Food and Beverage: 9.6
Overall Experience: 8.3
L
Luz Irene • family_with_children • mx
10
Pros:

Me encantó su limpieza y personal amable , instalaciones modernas.

Cons:

Mi esposo dijo que era serio, a mi me encantó eso 😀

2026-10-30 • via Nuitee
L
Luis Fernando • family_with_children • mx
10
2026-10-30 • via Nuitee
L
Lazarín • family_with_children • mx
10
2026-10-30 • via Nuitee
P
Peter • family_with_children • de
8
2026-10-29 • via Nuitee
A
AMIRA RENEE • extended_group • mx
10
Super recomendado
Pros:

El hecho de que nos ofrecieron un upgrade al Hotel Holiday Inn Suites para que estuviéramos más cómodas
El área de la alberca está bellísima, y como cierra hasta las 10 de la noche, permite su uso muy relajadamente

Cons:

La verdad las camas y las almohadas estaban demasiado suaves... pero demasiado.. pero todo lo demás fue tan bueno, tan amable, tan servicial que no lo tomé en cuenta
La actitud de la mesera

2026-10-28 • via Nuitee
A
alvarez • couple • mx
10
Sin duda recomendadisimo
Pros:

Las instalaciones excelentes el desayuno que viene incluido delicioso, el personal ni se diga excelentes hostess

Cons:

Todo!!! Lo ideal que estuvieran a pie de playa

2026-10-28 • via Nuitee
M
Marco Antonio • family_with_children • mx
10
2026-10-26 • via Nuitee
B
Brezda Anayansin • family_with_children • mx
10
Pros:

Lo cómodo de las camas y de la habitación

Cons:

Todo estuvo bien!!

2026-10-25 • via Nuitee
G
Gonzalez Lopez • family_with_children • mx
9
Magnífico
Pros:

Todo estuvo bien...

Cons:

Quizá la alberca un poco más grande

2026-10-25 • via Nuitee
S
Stefany • couple • mx
1
No volvería a apartar este hotel, no responden msjs ni llamadas
Cons:

No me quedé en el hotel. Tuve que cancelar de último momento por una urgencia. Mandé msj a través de la aplicación y hablé en varias ocasiones y jamás me contestaron.

2026-10-23 • via Nuitee
J
Jeremy Elwood • couple • us
10
Location and cleanliness and excellent breakfast! A bank and Steakhouse in the parking lot and a full grocery store acro
Pros:

Cleanliness

Cons:

Nothing

2026-10-23 • via Nuitee
A
Amber • family_with_children • us
8
Comfortable stay- lost hoodie!
Pros:

Upon arrival we were told we got a free upgrade to a room at the Holiday Inn Suites. Either way, we stayed in the exact same room as I booked online, so I'm not sure if it really was 'upgraded'.

Comfortable beds, consistently hot water, good wifi, very clean space and beds. No noise from cars, only ever heard the occasional door open and close from rooms near us but no talking.

Breakfast was great!

Cons:

TV was locked to Spanish satellite channels, so without a laptop to stream from, you are only able to watch limited Spanish TV.

I left my hoodie there, so we called the hotel and kept getting hung up on a moment after they said they would check for the hoodie. Quite disappointed

2026-10-21 • via Nuitee
N
Neil • couple • us
1
I cancelled this. No one answered the phone
Pros:

I canceled this

Cons:

I cancelled this

2026-10-21 • via Nuitee
P
PEREZ • family_with_children • mx
10
Pros:

La comida, la comodidad del cuarto y su tranquilidad

Cons:

Que la televisión no tenía conexión a Internet

2026-10-20 • via Nuitee
E
Enrique H • extended_group • mx
10
Pros:

Tengo planes para desayunar un día, no te tenido la oportunidad por falta de mi tiempo

2026-10-19 • via Nuitee
R
Raul • solo_traveller • mx
10
Todo Muy Bien!!!
Pros:

Excelente Atencion del Personal y La habitacion muy comoda y Limpia

2026-10-19 • via Nuitee
H
Hartley • solo_traveller • ca
9
2026-10-16 • via Nuitee
S
Sarah • family_with_children • us
10
I would stay here again.
Pros:

The breakfast wad a huge spread of delicious food, pastries, coffee and fresh juices. The hotel was very nice and clean. And the rooms were very clean.

2026-10-15 • via Nuitee
M
Mariana • couple • mx
10
2026-10-15 • via Nuitee
S
Silva • family_with_children • mx
10
2026-10-14 • via Nuitee