Real de Chapala

Hotels
8.6 (323 reviews)
Paseo del Prado, 20 , Ajijic , mx
+52 33 3641 9100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Terrace
Garden
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Beautiful views
Friendly staff
Cons:
Dirty floors
Slow service
Maintenance issues

Categories

Cleanliness
7.98
Reviewed as dirty floors and maintenance issues.
Service
8.95
Mixed feedback; staff friendly but slow service noted.
Location
9.49
Great views and nice residential neighborhood.
Room Quality
8.44
Comfortable beds, but some rooms had maintenance issues.
Amenities
8.47
Good facilities; pools were praised but lacking maintenance.
Value for Money
8.43
Good pricing for amenities and services compared to similar hotels.
Food and Beverage
7.98
Breakfast service was slow and a complaint about restaurant service.
Overall Experience
9.05
Generally good experiences but several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:32

Property Description

Lakefront Property with Abundant Amenities

Luxurious Accommodations
Each room at Hotel Real de Chapala offers a cable TV and desk, while suites boast a spacious seating area. Stay connected with free Wi-Fi available throughout the property.

Dining Options Galore
Indulge in international and national cuisine at the on-site restaurant, open for breakfast, lunch, and dinner. Don't miss the Sunday breakfast buffet! Explore additional dining choices within 1 km.

Recreation and Nearby Attractions
Enjoy 2 swimming pools, a soccer court, and pickleball facilities. Unwind in the game room with pool tables or take a short walk to Ajijic City Centre. With Guadalajara just a 50-minute drive away, your options for adventure are endless.

Ready to experience the beauty and comfort of Hotel Real de Chapala? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GDL

Location

Guest Reviews

8.6
Based on 323 reviews
Cleanliness: 7.98
Service: 8.95
Location: 9.49
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 9.05
R
Ratchadaporn • family_with_children • be
7
Fijn en aangenaam voor de kinderen!
Pros:

Ligging

Cons:

Vochtigheid en geur in de kamer

2026-08-08 • via Nuitee
L
Lucio • family_with_children • mx
10
Lugar tranquilo y cómodo
Pros:

Lugar muy tranquilo, muy buen servicio y atención.

Cons:

Está un poco lejos del centro del pueblo

2026-08-03 • via Nuitee
M
Minerva • family_with_children • mx
9
Excelente hotel para pasar tiempo en familia, muy lindo y tranquilo.
Pros:

El servicio es excelente! Las instalaciones muy bonitas y bien conservadas. La comida muy rica!

Cons:

Todo estuvo en orden, el servicio sobresale en todos los aspectos.

2026-07-23 • via Nuitee
A
Arturo Eduardo • solo_traveller • mx
8
Pros:

La ubicación, el personal

Cons:

Algunas cosas ya se notan viejas

2026-07-20 • via Nuitee
O
ortega • solo_traveller • mx
10
2026-07-14 • via Nuitee
J
Jez C • solo_traveller • us
9
Great value for the space
Pros:

The staff was really accomodating and they helped with all our concerns. The room was spacious including the shower; we had one that was facing the lake. The facilities are a bit older, the jacuzzi and pool but it did work and was cleaned daily. The location was further from the malecon but not inconvenient to where you can't easily go to for dinner/food. It is a place where its best to have your own vehicle and they had free parking for it.

2026-07-12 • via Nuitee
C
Carmen Alejandra • solo_traveller • mx
7
Pros:

El personal muy atento y el lugar limpio y bonito.

Cons:

La comida a la carta muy mala.
El dia de buffet muy (desayuno) rico pero $400 pesos x adulto es muy caro.

2026-07-08 • via Nuitee
P
Porras • solo_traveller • mx
10
2026-07-07 • via Nuitee
P
Porras • solo_traveller • mx
10
Pros:

El servicio

Cons:

Mia canales de tv

2026-07-07 • via Nuitee
G
Gutiérrez de Velasco • couple • mx
9
2026-07-07 • via Nuitee
C
CATHERINE • solo_traveller • us
7
IT WAS ACCEPTABLE.
Pros:

THE VIEW OF THE MOUNTAINS AND LAKE ARE LOVELY. THE GROUNDS ARE WELL KEPT UP. THE WAIT STAFF WERE ALL VERY NICE AND HELPFUL. THERE WAS FOOD SERVICE ALL DAY. THERE WERE LOTS OF BIRDS AND PLANTS. YOU HAVE A CHOICE TO DINE INSIDE OR AL FRESCO. THERE IS A BAR WITH LOTS OF TVS FOR SPORTS. THE PROPERTY IS FAIRLY SECURE. THERE IS A VARIETY OF FOOD AVAILABLE. THE BREAKFAST EGGS AND OATMEAL WITH FRUIT WERE DELICIOUS THERE ARE SOME STORES AND RESTAURANTS NEARBY. THE NEIGHBORHOOD IS SAFE AND QUIET.

Cons:

THE FURNITURE WAS FALLING APART. THE FIRST ROOM THEY TRIED TO GIVE ME HAD NO CURTAINS. THE BED WAS HARD AND HAD A CRINKLY COVER ON IT. THERE WAS A LOT OF TRASH BY THE LAKEFRONT. THE JACUZZI WAS BARELY WARMER THAN THE POOL, BUT FULL OF KIDS WITH TOYS MOST OF THE WEEKEND, THERE WAS MOLD/MILDEW IN THE SHOWER. THE TILES IN THE BATHROOM AND ON THE FLOOR ARE IN NEED OF BEING PROFESSIONALLY CLEANED AND SEALED. WHEN I MOVED THE COUCH SOMEONES T-SHIRT WAS UNDER IT. THE WALLS WERE COMPLETELY BARE IN MY ROOM, THERE WERE DIFFERENT DINING RULES FOR THE WEEKEND AND YOU HAVE TO ASK FOR A POOL TOWEL AT THE FRONT DESK. NO ONE TOLD ME ANYTHING UPON CHECK IN AND THERE WAS NO INFO AVAILABLE OR POSTED WITH EXCEPTION OF THE ADVERTISED SUNDAY BRUNCH. THE CHICKEN WITH MOLE WAS SHOE LEATHER SWIMMING IN A MOLE POOL DROWNING THE PLATE. THE VEGETABLES WERE HAPHAZARDLY CUT, SO UNEVENLY COOKED.

2026-07-03 • via Nuitee
M
Maximino Nicolas • family_with_children • mx
9
2026-06-28 • via Nuitee
M
MARIA ALEJANDRA • extended_group • us
10
Staff support was above and beyond, also early check-in. The restaurant buffet is great
Pros:

Beautiful spaces, next to the lake, Lucious gardens

Cons:

Nothing

2026-06-28 • via Nuitee
E
Eckehard • family_with_children • de
8
Eine wunderbare Option am Chapalasee in Ajijic.
Pros:

Die Lage ist optimal und an ruhigen Tagen außerhalb der Wochenenden geradezu meditativ. Zwei große Pools bieten viel Platz zum Schwimmen. Nur der Whirlpool war so stark mit Chlor versetzt, dass er unbenutzbar war für mich. Die Außenanlagen sind weitläufig, sehr gut gepflegt und bilden eine parkähnliche Anlage.

Cons:

Das Restaurant war ok, aber nicht sehr gut. Frühstück habe ich nicht genutzt. Die Einrichtung ist in die Jahre gekommen, aber dennoch in Ordnung und gut benutzbar. Ins Zentrum von Ajijic ist es zu Fuß etwas weit. Spätabends will man die Strecke nicht laufen und man bekommt abends schlecht ein Taxi.

2026-06-10 • via Nuitee
G
GUSTAVO • couple • mx
8
Pros:

Los jardínes, habitaciones amplias y excelente ubicación frente al lago

Cons:

El hotel ya es viejo y sus muebles también, podría renovarse bastante

2026-06-08 • via Nuitee
A
Abelardo • couple • mx
8
SATISFACTORIA
Pros:

EL DESAYUNO BUFFET EXCELENTE. LA ALBERCA CLIMATIZADA

Cons:

EL SERVICIO A LA CARTA ES LENTO.

2026-06-01 • via Nuitee
J
Jose luis • solo_traveller • mx
10
Pros:

Servicio e instalaciones

Cons:

Calidad bufette

2026-06-01 • via Nuitee
V
Veronica • solo_traveller • mx
10
Pros:

Limpieza

2026-05-25 • via Nuitee
A
Abelardo • family_with_children • mx
9
SATISFACTORIA
Pros:

La alberca de agua templada. El desayuno buffet. Y el bar.

Cons:

un poco lento el servicio de los alimentos

2026-05-25 • via Nuitee
P
PLASCENCIA • solo_traveller • mx
9
Pros:

Instalaciónes

2026-05-18 • via Nuitee