Raia Hotel Kota Kinabalu

Hotels
8.5 (295 reviews)
Jalan Sembulan, Peti Surat 12908, , Kota Kinabalu , MY
+60 88-230 777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly/helpful staff (in many reports)
Good breakfast/food for several guests
Quiet location
Hygienic property
Generally good parking availability (noted by some)
Cons:
Isolated incident of unprofessional staff pressuring guest about tourist tax
Limited buffet/room-service choices for some guests
Some bathrooms reported as a bit dirty or with maintenance issues (bathroom door)
Missing toiletries (e.g., toothbrush) for some rooms
Older property/structure in places
Occasional aircon warmth or cooling issues

Categories

Cleanliness
8.8
Multiple guests praised clean, hygienic and tidy rooms; a few mentions of a slightly dirty bathroom and older fixtures.
Service
7.8
Mixed reports: several guests described friendly, helpful staff, but one strong complaint about unprofessional behaviour and pressure over a tourist tax lowered the overall service sentiment.
Location
9
Described as in a quiet location ('Ruhige lage') with no significant negative notes about location in the reviews.
Room Quality
8.6
Rooms frequently described as spacious, tidy and comfortable; some mentions of an older structure and minor issues (bathroom door, worn areas).
Amenities
8.2
Generally adequate but some guests noted missing toiletries (e.g., toothbrush), limited restaurant/room-service options, occasional parking limits and aircon issues.
Value for Money
8.9
Several guests explicitly said it was 'worth it' and expressed satisfaction with the property's hygiene and space, indicating good perceived value.
Food and Beverage
8.2
Breakfast and food received positive mentions (e.g., 'colazione ottima'), but multiple comments about limited buffet choices and restricted room-service options tempered the score.
Overall Experience
8.5
Overall mostly positive guest experiences (happy children, peaceful stay, good food) but tempered by isolated but impactful service complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:44

Property Description

Convenient Location:
Situated 5 minutes from Masjid Negeri Sabah and close to shopping centers like Karamunsing Complex and IMAGO Shopping Mall.

Comfortable Accommodations:
Modern air-conditioned rooms with amenities such as a flat-screen TV, electric kettle, and hot shower facilities in the en suite bathroom.

Halal Dining Options:
Guests can enjoy Halal-certified dishes of Malay, Western, and Arabian cuisine at D'Bayu Coffee House and Souq Garden, or opt for in-room dining.

To experience convenience, comfort, and delicious Halal meals, book your stay at Raia Hotel Kota Kinabalu today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that as the accommodations is a Syariah (Muslim) property, couples who check-in together must be married.
Non-halal items containing alcohol, pork and lard are not permitted on the premises.
===Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.5
Based on 295 reviews
Cleanliness: 8.8
Service: 7.8
Location: 9
Room Quality: 8.6
Amenities: 8.2
Value for Money: 8.9
Food and Beverage: 8.2
Overall Experience: 8.5
Z
Zulaikha Zul • extended_group • my
9
Excellent
Pros:

The cleanliness, the hotel buffet, the location all are excellent

Cons:

The room was paid for three people for twin room, but it would be nice to have three single bed for three

2026-09-15 • via Nuitee
A
Amer • extended_group • my
8
2026-09-12 • via Nuitee
D
Dayang Siti • solo_traveller • my
10
Spacious room, friendly staff. I'd like to book again next time when im back to Sabah.
Pros:

The room is spacious and money-worthy

Cons:

None.

2026-09-10 • via Nuitee
M
Mohd Shah Rizal • extended_group • my
10
Pros:

Good

Cons:

Good

2026-09-10 • via Nuitee
K
Khalid Bin Nordin • solo_traveller • my
10
Pros:

Bersih, kemas, selesa.. Recommend

2026-09-06 • via Nuitee
H
Haji Roslan • couple • bn
10
Easy parking..not busy area
Pros:

I've no comment..breakfast is rarely satisfied.

Cons:

Nothing..all okay

2026-09-06 • via Nuitee
R
RUPIJAH • couple • my
10
A comfy and cozy place to stay..very recommended
Pros:

comfy and cozy

Cons:

nothing

2026-09-05 • via Nuitee
H
Hj Haron • solo_traveller • my
8
Pros:

1st time

Cons:

Food must be variety

2026-09-03 • via Nuitee
M
Mohd Azrin • solo_traveller • my
9
2026-09-02 • via Nuitee
L
Laily • extended_group • my
8
2026-08-19 • via Nuitee
S
Saiful • solo_traveller • my
9
2026-08-14 • via Nuitee
A
Anna Liza • extended_group • my
9
2026-08-09 • via Nuitee
J
Jan • couple • de
2
Undankbares und unprofessionelles verhalten des Personals
Pros:

Ruhige lage

Cons:

Hotel ist alt aber am schlimmsten war das personal weil es hat auf mich Druck ausgeübt wegen 10R Touristensteuer. Ich habe es mehrmals zu verschiedenen Mitarbeiter gezeigt das in meiner booking App gezeigt das alle Steuern bezahlt sind. Zumal habe ich ich da 10 Tage verbracht und die müssen mir dankbar sein, stattdessen machen die Druck wegen 10 R Touristen Steuer. Danach bin ich 14 Tage durch Sabah mit dem Auto gereist und kein einziges Hotel hat mich nach dieser Steuer gefragt!!!!

2026-08-07 • via Nuitee
D
Dg Nur Hamizah • couple • my
7
2026-07-25 • via Nuitee
L
Luca • family_with_children • it
6
Pros:

Colazione ottima

Cons:

Struttura un po’ vecchia, bagno un po’ sporco,

2026-07-18 • via Nuitee
J
JUDAH • couple • my
8
Akan stay lg
Pros:

Memuaskan

Cons:

Memuaskan

2026-07-14 • via Nuitee
M
Mohamed Zaini • solo_traveller • my
8
Pros:

Friendly staff and clean room

Cons:

None

2026-07-09 • via Nuitee
O
Oscar • couple • es
8
2026-07-07 • via Nuitee
M
MASUREY • solo_traveller • my
8
Pros:

The room and the staft

Cons:

No toiletries like teeth brush

2026-07-06 • via Nuitee
L
Leong • solo_traveller • my
9
2026-06-30 • via Nuitee