My Story Hotel Ouro

Hotels
9 (3608 reviews)
Rua Áurea 100 , Lisbon , PT
+351 21 340 0340

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small room size
Breakfast quality

Categories

Cleanliness
8.39
Some reviews indicate that rooms were clean; however, there were mentions of maintenance issues.
Service
9.36
Most reviews praised the staff's friendliness and helpfulness.
Location
9.9
Numerous reviews highlight the prime location as a major positive factor.
Room Quality
8.35
Some feedback indicated that rooms were small and had issues with amenities.
Amenities
8.88
Amenities were considered satisfactory, albeit some areas needed improvements.
Value for Money
9.34
General sentiment indicates that guests felt they received good value.
Food and Beverage
8.39
Some complaints about breakfast quality and service, but not universally negative.
Overall Experience
9.36
Overall positive experience emphasized by many guests despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:04

Property Description

Themed Décor and Historic Charm
Experience the allure of Portuguese tiles in the heart of Lisbon's Baixa district at My Story Hotel Ouro. Housed in an 18th-century building, each room boasts a golden headboard, elegant décor, and modern amenities like Smart TVs and free WiFi.

Culinary Delights and Central Location
Indulge in traditional Portuguese cuisine and creative cocktails at the hotel's bar and restaurant. Situated on a traditional pedestrian street, guests can easily explore the vibrant city and enjoy sunset views by the Tejo River, just 400 meters away.

Convenient Accessibility and 24-Hour Reception
With Baixa/Chiado Metro Station steps away, accessing Lisbon's attractions is a breeze. Whether marveling at Rossio Train Station's historic façade or catching a flight at Lisbon International Airport, convenience is key at My Story Hotel Ouro.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Final cleaning is included.

Please note that invoice details cannot be changed after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Location

Guest Reviews

9
Based on 3608 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
A
Andrea Cristiane • solo_traveller • br
6
Decepção
Pros:

Localização

Cons:

Quartos muito apertados. Café da amanhã muiti ruim , quase sem opções.

2026-09-18 • via Nuitee
A
Akkermans • couple • nl
8
Bij iedereen aan te raden
Pros:

Vriendelijk personeel, heel goede lokatie in het centrum, loopafstand restaurants, metro, bezienswaardigheden

2026-09-17 • via Nuitee
A
Adriana • solo_traveller • co
9
Really good stay at the heart of Lisbon!
Pros:

The location is perfect, the staff was very friendly and refillable water bottle in the room. It was comfortable, had Minibar and they offered free coffee pods.

Cons:

The hairdryer was very old and the shower could have more pressure.

2026-09-17 • via Nuitee
R
Robert • solo_traveller • us
9
Great Botique-ish Hotel!
Pros:

I chose this property for the location. When in Lisboa I like to be right there, central to all the energy and easy to access the surrounding niche neighborhoods. Very good breakfast bar too.

Cons:

I was on a first floor so there is a fair amount of street noise but that was a given considering my preference for location above all else.

2026-09-14 • via Nuitee
R
Rafael • couple • cr
10
Maravilloso
Pros:

Muy cómodo

Cons:

Todo estaba perfecto

2026-09-13 • via Nuitee
Y
Yvette Marshall • solo_traveller • gb
8
2026-09-07 • via Nuitee
I
Ian • extended_group • gb
8
Enjoyable stay that would have been excellent had breakfast service matched that provided by restaurant and reception st
Pros:

Great location for exploring Lisbon. Clean and comfortable rooms. Attentive, helpful and welcoming reception and evening restaurant staff.

Cons:

Breakfast arrangements and associated service weren’t great

2026-09-06 • via Nuitee
M
Marcos • solo_traveller • br
10
2026-09-06 • via Nuitee
Álan • solo_traveller • pt
10
2026-09-05 • via Nuitee
G
Georg • family_with_children • at
6
Pros:

Lage war gut. Personsl an Rezeption sehr freundlich. Zimmer war sauber, Dusche auch, aber leider Schimmel in der Dusche.

Cons:

In der Dusche war Schimmel, in einem Zimmer kann nur sehr wenig Wasser aus der Dusche.
Kaffee beim Frühstück war nicht gut. Teilweise gab es gar keine Butter. Lift ist in der Nacht laut zu hören. Klimaanlage teilweise ausgefallen.

2026-09-05 • via Nuitee
A
Andrea Cristiane • solo_traveller • br
3
2026-09-03 • via Nuitee
N
Natahel • couple • ch
10
Hotel precioso con carácter y personalidad
Pros:

Un hermoso hotel con bellísima decoración, la ubicación es realmente ideal cerca de todos los lugares de interés, el desayuno de lo mejor de toda la estancia, las habitaciones muy cómodas con cama excelente para un buen descanso cosa muy importante, el baño excelente con productos de aseo de excelente calidad !y el personal súper amable y atento. Tiene un restaurante maravilloso sirve comida y ambiente cálido excelente.

Cons:

Nada

2026-09-03 • via Nuitee
A
Andrea Cristiane • solo_traveller • br
3
Pros:

Localização

Cons:

Quarto muito pequeno
Café da manhã muito fraco e limitado

2026-09-03 • via Nuitee
K
Kyprianos • couple • cy
9
2026-09-02 • via Nuitee
M
Marta • couple • br
9
Prazeirosa
Pros:

Localização, funcionarios, café da manhã

Cons:

O ar condicionado deixava a desejar, especialmente em agosto, muito quente

2026-09-02 • via Nuitee
K
Karen • couple • us
8
Perfect location and very nice staff!
Pros:

Clean and nice staff

Cons:

Tiny room

2026-09-01 • via Nuitee
J
Jeremy • family_with_children • gb
8
2026-09-01 • via Nuitee
C
Carla • solo_traveller • fr
8
Pros:

Super emplacement (centre ville). Le petit déjeuner est très bon et le personnel est super. L'accueil peut garder les sacs de voyage après le check out ce qui est très pratique pour profiter de la dernière journée du séjour.

2026-09-01 • via Nuitee
T
Tomas • extended_group • lt
9
Cons:

Noisy street round the clock.

2026-08-31 • via Nuitee
M
MUSTAFA • solo_traveller • tr
9
2026-08-31 • via Nuitee