My Story Hotel Ouro

Hotels
9 (3511 reviews)
Rua Áurea 100 , Lisbon , pt

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small room size
Breakfast quality

Categories

Cleanliness
8.39
Some reviews indicate that rooms were clean; however, there were mentions of maintenance issues.
Service
9.36
Most reviews praised the staff's friendliness and helpfulness.
Location
9.9
Numerous reviews highlight the prime location as a major positive factor.
Room Quality
8.35
Some feedback indicated that rooms were small and had issues with amenities.
Amenities
8.88
Amenities were considered satisfactory, albeit some areas needed improvements.
Value for Money
9.34
General sentiment indicates that guests felt they received good value.
Food and Beverage
8.39
Some complaints about breakfast quality and service, but not universally negative.
Overall Experience
9.36
Overall positive experience emphasized by many guests despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:04

Property Description

Themed Décor and Historic Charm
Experience the allure of Portuguese tiles in the heart of Lisbon's Baixa district at My Story Hotel Ouro. Housed in an 18th-century building, each room boasts a golden headboard, elegant décor, and modern amenities like Smart TVs and free WiFi.

Culinary Delights and Central Location
Indulge in traditional Portuguese cuisine and creative cocktails at the hotel's bar and restaurant. Situated on a traditional pedestrian street, guests can easily explore the vibrant city and enjoy sunset views by the Tejo River, just 400 meters away.

Convenient Accessibility and 24-Hour Reception
With Baixa/Chiado Metro Station steps away, accessing Lisbon's attractions is a breeze. Whether marveling at Rossio Train Station's historic façade or catching a flight at Lisbon International Airport, convenience is key at My Story Hotel Ouro.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Final cleaning is included.

Please note that invoice details cannot be changed after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3511 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
N
Nadia • couple • dk
8
Pros:

Virkelig god beliggenhed! God service fra personalet.

Cons:

Det var virkelig ærgerligt, at der ikke var større udvalg i morgenbuffeten, når man ikke tåler gluten. Der var én slags brød og ikke andet. Trist, når man kunne se, at der for andre ikke gluten allergikere var fire forskellige slags brød, flere forskellige kager og andet tilberedt mad med brød. Der var jeg meget skuffet…
Derudover boede vi med værelse ud til vejen, hvorfor vi bemærkede en del støj fra biler og mennesker. Specielt ærgerligt med støj fra mennesker ude på gaden om natten.

2026-05-29 • via Nuitee
P
Paulo Henrique • solo_traveller • br
10
Pros:

Ótima localização com pontos turísticos e muitos restaurantes.

2026-05-29 • via Nuitee
M
Mosale Raghuram • solo_traveller • in
10
Beautiful modern hotel in the heart of fabulous Lisbon.
Pros:

Super clean, fantastic location, well kept modern rooms.

Cons:

Some rooms very small for the rate they charge. We had to force them shift to another room.

2026-05-28 • via Nuitee
S
SILVIA • couple • ar
10
muy buena
Pros:

el personal!!! nos ayudó con todo!!! excelentes

Cons:

nada

2026-05-25 • via Nuitee
E
Eugenia • solo_traveller • ro
10
Very good, nice location
Pros:

The hotel is clean, the bad very confortable, location excellent. Breakfast was very good.

Cons:

Everyhing good.

2026-05-22 • via Nuitee
T
Tiago • couple • br
10
Ótima escolha recomendo!
Pros:

Hotel muito bem localizado, podendo ir para a maioria dos pontos turísticos a pé ou a poucos metros chegar em um local para apanhar transporte público. Equipe do hotel sempre disponível e prestativa, café da manhã sensacional, com muitas variedades.

2026-05-22 • via Nuitee
N
Natalia • family_with_children • es
10
Pros:

todo

Cons:

todo

2026-05-21 • via Nuitee
V
Vasyl • extended_group • ie
10
Excellent stay in the heart of Lisbon
Pros:

Everything

Cons:

Nothing

2026-05-21 • via Nuitee
J
JP • solo_traveller • br
9
2026-05-21 • via Nuitee
S
Sigried • couple • be
9
2026-05-20 • via Nuitee
M
Mark • solo_traveller • ca
10
2026-05-19 • via Nuitee
I
isobel • solo_traveller • gb
8
Excellent location friendly staff.
Pros:

Very helpful staff at reception. Got checked in a bit early. Very Centra location. Clean with good breakfast.

Cons:

Room small but old building conversion.

2026-05-18 • via Nuitee
Q
Q867KJlorik • Couples
10
Highly Recommend This Hotel
Pros:

We had a wonderful stay at this hotel. The location was perfect for our trip. Everything we needed was close by and it was easy to find our way around. The hop on bus was a short walk away and the trolly was 2 blocks away. Our room was clean, comfortable and well maintained.
We were within walking distance to most things that we wanted to see.
Thank you to the entire team for making our stay so enjoyable.
We highly recommend this hotel.

2026-05-17 • via Tripadvisor
D
David • couple • fr
9
2026-05-17 • via Nuitee
S
Stéfanie • extended_group • be
10
2026-05-16 • via Nuitee
L
Lynn • solo_traveller • us
7
Nice place in a good location but not good for gluten free travelers.
Pros:

The room was very clean and comfortable and the bathrooms were nice.

Cons:

The common area was dated and did not look like the pictures on booking. Com which were much nicer. I am gluten free and the breakfast options were quite limited. If you're going to have 12 pastry and bread options for regular travelers I don't think 1 good option is too much to ask for those that are gluten free.

2026-05-15 • via Nuitee
N
Nathalie • couple • fr
7
Pros:

Tres bien tres confortable super petit déjeuner et extrême t propre superbe literie personnel très sympathique

Cons:

La douche est tres vielle et pas de chambre donnant sur un endroit calme sur une cour

2026-05-15 • via Nuitee
K
Karolina • family_with_children • pl
10
Pros:

Lokalizacja, smaczne śniadania, czystość, przyjazny i pomocny personel :)

2026-05-15 • via Nuitee
C
Christine • couple • gb
8
Pros:

Lovely room. Location great for exploring city. Friendly helpful staff.

2026-05-15 • via Nuitee
D
David • extended_group • ch
10
Pros:

Tout

2026-05-14 • via Nuitee