Hotel Gema Luxury Suites

Hotels
8.5 (1759 reviews)
Roque Graseras 644 , Montevideo , UY
+598 2716 3171

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
High prices for additional services

Categories

Cleanliness
7.71
Some reviews mentioned cleanliness issues, including lack of room cleaning and odors present.
Service
9.18
General experience with staff was positive, with specific praise for assistance and attention.
Location
9.22
Multiple reviews highlighted the great location of the hotel, convenient for business and leisure.
Room Quality
8.17
Rooms were spacious, though some items were outdated and needed updating.
Amenities
8.7
Amenities were generally satisfactory but had some complaints regarding the gym and balcony situation.
Value for Money
7.66
Some concerns were raised about the price not matching services like breakfast and parking.
Food and Beverage
8.71
Breakfast was described as simple but of good quality, contributing positively to the experience.
Overall Experience
8.68
Despite some issues, the overall experience was positive due to location and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:33

Property Description

Luxury Suites with Chic Decor
Experience chic decor and comfortable suites at Hotel Gema Luxury Suites, just 300 meters from Pocitos Beach. Each suite offers free Wi-Fi, a flat-screen TV, air conditioning, and a minibar. Enjoy the convenience of a full kitchenette with a microwave, along with a modern bathroom featuring a shower, hairdryer, and free toiletries.

Convenient Amenities
Our hotel boasts a 24-hour front desk to cater to your needs. Take advantage of our tour desk, luggage storage, and dry cleaning services for a hassle-free stay.

Prime Location
Ideally situated 1 km from Punta Carretas Shopping Centre, Hotel Gema Luxury Suites provides easy access to popular attractions. With Carrasco International Airport just 16 km away, your journey to relaxation begins as soon as you land.

Book your stay at Hotel Gema Luxury Suites now!

Important information:

Based on local tax laws, Uruguayan citizens may be charged value added tax (VAT 10%) from November 15 to the day after Easter. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MVD

Location

Guest Reviews

8.5
Based on 1759 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
E
Elena • couple • ar
10
Pros:

Súper bien ubicado! Estuvimos muy cómodos. Seguramente volveremos

2026-10-29 • via Nuitee
J
JT • couple • us
10
2026-10-28 • via Nuitee
M
Milton • couple • uy
8
2026-10-27 • via Nuitee
P
Pedro Boltrino • solo_traveller • ar
10
Pros:

Excelente atención y dedicación de recepción y personal en general

2026-10-26 • via Nuitee
S
Sara • solo_traveller • uy
10
Pros:

Hotel ubicado en pleno barrio de Puntas Carretas, el personal super amable y las instalaciones estan muy bien. Muy recomendable.

2026-10-25 • via Nuitee
K
Karen • extended_group • uy
9
2026-10-21 • via Nuitee
S
SUANES • couple • uy
7
2026-10-21 • via Nuitee
C
Carina • couple • br
8
excelente custo-benefício. voltaria
Pros:

a localização é excelente. o quarto era espaçoso e novíssimo. excelente custo benefício. voltaria.

Cons:

o esquema do café da manhã é complicado, nem tanto por ser simples, mas porque os ovos e o café não ficam à disposição, dependem da única funcionária ter que servir, se muitos hóspedes vão tomar café juntos, é um problema.

2026-10-20 • via Nuitee
V
Valentin • couple • ar
4
Mala experiencia.
Pros:

Sólo la amabilidad del personal de la mañana.
Es lo único rescatable.

Cons:

Horrible el desayuno. Muy escaso y sin opciones. Espacio colmado. Atención del personal de la tarde/noche.
Camas pequeñas e incómodas.

2026-10-20 • via Nuitee
H
Humberto • couple • uy
8
Pros:

La amplitud de la habitación
La ilumina

Cons:

La limpieza

2026-10-18 • via Nuitee
L
Lorena Reis • couple • br
8
Bom custo benefício
Pros:

Localização excelente, equipe amigável.

Cons:

Necessidade de atualização da pintura do quarto e melhora da acústica. Café da manhã muito simples. Não havia informação sobre a recepção fechar durante a noite, só descobri durante o check-in.

2026-10-17 • via Nuitee
O
Oscar Andres • couple • uy
8
Pros:

Su personal , su ubicación

2026-10-17 • via Nuitee
L
Laercio • family_with_children • br
9
Experiência agradável
Pros:

O hotel tem uma excelente localização e oferece quartos amplos e confortáveis, com comodidades que fazem bastante diferença para quem viaja com crianças, como micro-ondas e chaleira elétrica.

O grande destaque, sem dúvida, é a equipe de funcionários. Desde a recepção até os profissionais da limpeza, cozinha e manutenção, todos foram excepcionais, sempre atenciosos, prestativos e cuidadosos. Acredito que o atendimento da equipe seja o maior diferencial do hotel e o que torna a estadia tão agradável.

Cons:

Como ponto de melhoria, destaco o espaço reduzido destinado ao café da manhã e a pouca variedade de itens oferecidos. Além disso, a máquina de café fica dentro da cozinha, o que acaba dificultando o trabalho da funcionária responsável pelo atendimento, que precisa conciliar diversas tarefas, como servir as mesas, preparar ovos e café, realizar a limpeza e repor os alimentos. Uma melhor organização desse espaço poderia melhorar tanto a experiência dos hóspedes quanto as condições de trabalho da equipe.

No geral, o hotel tem excelentes qualidades, especialmente pela localização, pelas comodidades dos quartos e, principalmente, pela qualidade do atendimento. Com alguns ajustes no serviço de café da manhã, a experiência poderia ser ainda melhor.

2026-10-17 • via Nuitee
M
María Inés • couple • uy
10
Pros:

Excelente atención.

Cons:

Todo fue de nuestro de agrado.

2026-10-16 • via Nuitee
M
Maite • couple • uy
5
2026-10-16 • via Nuitee
M
Maria Juliana • couple • uy
8
Después todo bien
Pros:

Si

Cons:

Cambiaría almohadas y sábanas

2026-10-16 • via Nuitee
M
María • solo_traveller • cl
9
Pros:

La ubicación

Cons:

La hora que comienza el desayuno y que no tenga restaurante

2026-10-11 • via Nuitee
M
Maria Eduarda • couple • br
10
2026-10-10 • via Nuitee
E
Edgardo • family_with_children • ar
10
2026-10-08 • via Nuitee
C
Carolina • family_with_children • br
10
An unforgettable act of honesty at Gema Luxury Hotel
Pros:

I stayed at Gema Luxury Hotel for a few days with my mom, and the overall experience was great. The location is excellent, and it was very easy to get around the city from here.

But the best surprise came after we were already back home. The receptionist contacted me to let me know they had found my mom's money bag, with more than 700 dollars inside, and they sent it back to us in Brazil remarkably quickly. The receptionist was incredibly kind throughout, and I want to give special thanks to Maria, the housekeeper who found the money and reported it. Her honesty meant so much to us.

I'm deeply grateful to the whole Gema team, and I'll definitely be coming back again.

2026-10-07 • via Nuitee