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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Massage services
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Currency exchange
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Non-smoking throughout
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Private parking
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Designated smoking area
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Accessible parking
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Vending machine - drinks
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Vending machine - snacks
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Coffee Shop on site
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Fire extinguishers
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Modern and Stylish Accommodation
Granbell Hotel, located in the vibrant Kabuki-cho area, offers uniquely designed guest rooms with a touch of urban sophistication. Each room is equipped with modern amenities including an iPod dock speaker and Simmons beds, ensuring a comfortable stay.
Convenient Facilities and Services
Guests can enjoy free WiFi, a terrace bar with a stunning view, and a 24-hour front desk for any assistance. The hotel also provides a coin launderette, luggage storage, and on-site parking for added convenience.
Dining with a View
Indulge in casual French and Italian cuisine at the modern-style restaurant or savor drinks at the rooftop bar while overlooking the bustling city of Shinjuku. The ground floor cafe offers a relaxing atmosphere surrounded by greenery.
Book your stay at Granbell Hotel for a memorable experience in Shinjuku!
Check-in is not available before 15:00 at Shinjuku Granbell Hotel.
Check-in hours will begin from 15:00.
Meal-inclusive rate does not include meals for children sleeping in existing beds. Additional fees apply for children's meals if adults book a meal-inclusive rate. Please contact the property for details.
A deposit may be required at the property.
Location
Guest Reviews
Ottimo per la posizione. Stupendo il rooftop dove prendere un aperitivo e godere della vista sulla città.
Camere molto piccole, difficile trovare un posto per aprire le valigie.
Reception
Brilliant hotel in a fantastic location, just an 8 minute walk from Shinjuku Station but in a quieter area. Near another subway station too and within easy walk of Shinjuku Gyoen National Garden which is beautiful. Also very near Golden Gai (if you want to explore the izakayas there). The room itself was bigger than expected - very comfortable with an incredible view of the city. The rooftop bar was a real bonus and we went for a drink most nights to look at the city lights before bed. We didn't have the breakfast but instead went to the Matsuya which is just 1 street away. I would highly recommend this hotel.
The location was perfect
The rooms are very small for two people
Location was great. Very close to the hustle and bustle of Shinjuku but ticked away in a quiet corner. Manager and the Australian-accebted gentleman at the reception were lovely, despite the blunder after blunder.
When I first entered the room I noticed that it looked nothing like the pictures but I ignored it. The room was tiny, with no room for an open suitcase. I had paid extra for a slightly bigger room that looked very different in the pics.
The first day, the AC started making loud noises through the night. Next morning, before heading out I informed the reception that the issue needs to be fixed as I can't sleep in the room with that noise. When I came back 8 hours later, a Filipino lady at the reception told me there was no record of the problem in the system and that she had no idea if it had been fixed. I was shocked. That's where the nightmare started. When I'd tell her about the issue she would nod and say "Yes, we believe you." (!!).
I told her I'd either need the problem fixed immediately or if need to move rooms, preferably to a better one given the hassle. She told me she didn't have the authority to make that decision and that a manager would have to. I asked where the manager was and was told that there was none on duty. When I asked why there was no manager, she proceeded to lecture me about how managers have lives too.
I asked her to then figure out a solution for me however she could, and she started taking it personally and told me this has nothing to do with her and she couldn't do anything about it. She literally stormed out of the room, said sorry I can't do anything, and fled. I asked her to wait as I was still speaking to her and she just ran away (literally).
I called the lobby and the manager who came later very politely apologized and offered to upgrade me. I agreed and thanked him.
When I moved to the new room, which was much better and bigger, I was shocked. It was the very same room that I had booked (management, see pictures in my booking). So the new room that was offered as an "upgrade" was the room I had actually booked.
Nothing
Size of the rooms
We stayed here twice on our trip—first when we landed in Tokyo and again at the end of our trip. We were also here ten years ago. Excellent location, clean rooms, great shower, nice staff. Best place for the money.
Clean, good location
朝食が種類が豊富で充実していました。
地上波のテレビが観られなかったです
Excelente location in Shinjuku. We stayed here 10 years ago and were glad we stayed here again! The rooms are small but very clean, well organized and enough room to be comfortable for two people. The shower was the best we had while on our trip—excellent water pressure and hot. We will stay here again in the future. Also a convenient rooftop bar and restaurant. Staff also held our luggage after our checkout so we could explore until our flight left. Great spot!
El paraguas del hotel. Realmente es un servicio que no me esperaba. Gracias!
Las habitaciones son pequeñas, pero es normal imagino.
good location, good view from room, bed was comfortable
room extremely small, outdated, sink/mirror outside the bathroom, staff not very friendly or competent.
L’emplacement !
La taille de la chambre. Même la chambre Deluxe, qui fait environ 23 m², est mal agencée. Bien que sa superficie ne soit pas particulièrement petite, l’espace est insuffisant pour ouvrir deux grandes valises simultanément.
The facility was very clean, safe, and had all the amenities someone could want. Having staff that spoke English made my process much easier and the luggage service makes travel extremely easy to get around.
The distance to shinjuku station was a little far, although I was on and off the train multiple times throughout my 2 day stay
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