Hyatt Place Portland Downtown - Old Port Square

Hotels
Commonwealth Hotels
8.5 (1265 reviews)
433 Fore St , Portland , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Expensive parking
Cleanliness issues
Noise from adjoining rooms

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness, such as hair on pillows.
Service
9.55
Staff members were noted for being friendly and helpful in multiple reviews.
Location
9.59
Repeatedly described as great and convenient for accessing Old Port.
Room Quality
8.54
Rooms were mostly described as clean and nicely appointed, but some concerns about adjoining room noise.
Amenities
7.57
Limited amenities noted with construction impacts and additional charges for breakfast.
Value for Money
7.53
Mixed sentiments regarding expenses like parking and breakfast.
Food and Beverage
8.08
Concerns about high prices for lobby beverages; limited breakfast value.
Overall Experience
9.05
Despite some complaints, many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:35

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt Place Portland-Old Port, where each guest room is equipped with a flat-screen TV, coffee machine, and modern amenities. The private bathrooms with complimentary toiletries ensure a relaxing stay.

Convenient Amenities
Indulge in the 24-hour market offering a variety of delicious options, enjoy free shuttle service within a 1.6 km radius, and unwind at the on-site lounge with specialty cocktails and local beers. Breakfast is also available for a delightful start to your day.

Prime Location
Located near Portland Downtown Historic District, our hotel is within walking distance of popular attractions like Wadsworth Longfellow House and Victoria Mansion. With the airport just 5 km away, Hyatt Place Portland-Old Port is the perfect choice for your stay in Portland, Maine.

Important information:

Please note that an additional charge of $75 will be applicable for pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1265 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 7.57
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 9.05
V
V2819IEjamesl NONE
10
Great View. Great location. Not cheap.
Pros:

Nice hotel. Right on the heart of the Old Port district and close enough to downtown that you really don't need car if just exploring Portland. the hotel offers shuttle service within about a mile radius. Parking in the area is expensive. The hotel valet is the best deal, but still $45/day when we stayed.
Next time, I'll use mass transit or a shuttle from the airport and just rent a car for the day's I have a trip. the town's small enough that you can get around by bus, Uber, your feet, etc. If you do show up in a car, just go right to the valet parking in front of the hotel. The parking lot next to the hotel is $70 a day and no in and out privs!

The hotel was clean and everything worked as expected. We had a nice view of the harbor and islands and a balcony room which really added to our stay.

The buffet breakfast was as expected. The little quiches were nice and hot and the pastries fresh. I'm not a big breakfast person, but it was nice and included in the room fee.

Lots of street noise Saturday night, but you are right on a street with bars and night life and our room faced the street. It didn't bother us, but if that would bother you, consider a room on the other side of the hotel if you will be there on the weekend (though you give up the view).

The hotel is not cheap, but in line with other hotels in the area. It's just a desired spot to be. If I was passing through or by myself, I'd probably stay someplace cheaper. But we were on vacation and wanted to be able to walk from the hotel, so this was great. Given the other hotels in the area, I felt like we got a lot for what we paid.

I'll definitely stay here again!

2026-07-24 via Tripadvisor
P
paolapU922DH NONE
8
Comfortable stay in Old Port
Pros:

Great location in Old Port a few steps from great dining, bars and other attractions. Friendly staff. Clean and comfortable rooms, with sofa beds for families. Good value.

2026-07-22 via Tripadvisor
M
momoboys_12 Couples Woodside, California
10
Gracious stay
Pros:

There was a problem with the electronics in our room. When the fix did not fix it, they graciously moved us to another room. They took good care of us as guests.

2026-07-22 via Tripadvisor
3
369quynhp NONE
8
Great hotel in Old Port
Pros:

Our corner Peaks Island view room had spectacular views of the bay and the old port. Location was perfect and did not require a car as parking is expensive and limited. There were a lot of seagulls out on the balcony, therefore, it’s best to put away the outdoor cushions when not being used. A lot of great restaurants within walking distance.

2026-07-21 via Tripadvisor
C
Claudia extended_group us
9
I’ll know where I will stay the next time I’ll visit Portland
Pros:

Great location, very clean, comfortable and very friendly staff. Awesome price!!!

Cons:

Nothing

2026-07-16 via Nuitee
A
Andrew family_with_children us
7
2026-07-13 via Nuitee
B
Bradgro NONE
10
Great place in Portland
Pros:

Great location if visiting Portland, ME. Near absolutely everything. Great rooms, great views, and great staff. Highly recommend

2026-07-12 via Tripadvisor
C
christinegE5958UG NONE
10
Pleasant stay at the Hyatt in Portland, Maine
Pros:

The Hyatt is in a great location with many restaurants, bars and shops nearby. The view from my room was scenic and the bed was super comfortable and the room was extremely clean. The staff was also super friendly and informative

2026-07-12 via Tripadvisor
J
Jackson extended_group br
7
Por ser Hyatt esperava mais
Pros:

Localização, tamanho do quarto, quantidade de tomadas de fácil acesso ao lado das camas.

Cons:

Quando o quarto tem duas camas o ar condicionado é em cima de uma delas. Banheiro sem box, apenas cortina. Sem bidê ou ducha higiênica.
Café da manhã muito ruim, tanto de qualidade como de apresentação. Não há funcionários para tirar as malas fo carro e também levar ao quarto.

2026-07-12 via Nuitee
G
Gerald solo_traveller us
7
2026-07-08 via Nuitee
B
Bridgette couple us
10
Great staff
Pros:

Location

Cons:

Nothing

2026-07-08 via Nuitee
C
Curtiscompound NONE
10
Hyatt Old Port
Pros:

We love the rooms, and the rooftop deck of this hotel. The views of the water can't be beat. The upgrades they are doing to their lobby and cafe areas are nicely done and feel so welcoming we are loving that! This hotel is right downtown, and you can walk anywhere you need to go in Portland. We highly recommend this place. It is welcoming, clean, comfortable, perfectly located, and the people are great here and accommodating. We look forward to staying here at least once a year!

2026-07-07 via Tripadvisor
Z
Zach couple us
8
2026-07-07 via Nuitee
J
Joseph solo_traveller us
8
It really is a perfect location
Pros:

Location Location Location

Cons:

Not sure why, they didn't make up and clean the room

2026-07-07 via Nuitee
N
NYTravelerBD Family Westchester County, New York
8
Great Staff and Ideal Old Port Location
Pros:

The hotel is ideally situated in the heart of the Old Port, with many restaurants and shops in very close walking distance. The hotel's staff is truly excellent - several employees were friendly and helpful and made an extra effort to make us comfortable during our stay, which we greatly appreciated.

My only criticism is that the hotel appears to be under-staffed. We visited for three nights during the busy and sold out July 4th weekend, but housekeeping never cleaned our room on our second day and we had to call twice to get the room cleaned on the third day. Similarly, while everyone at the front desk was great, and assisted by the affable and helpful bar tender, they really need more people manning the front desk, particularly during the Summer high season in Maine.

Overall we definitely enjoyed our stay and I would certainly recommend the hotel. The location is perfect for exploring the Old Port, and the staff is terrific. The only issue keeping this from being a 5 star review is the hotel's staffing numbers, which are clearly a bit lacking.

2026-07-06 via Tripadvisor
B
Betty extended_group us
10
Great location and staff!
Pros:

We enjoyed our balcony view. Central location, very convenient to everything. Staff were very friendly and helpful.

2026-07-06 via Nuitee
A
Amsal couple us
10
Convenient and comfortable.
Pros:

The entire staff was amazing. Front desk, valet, housekeeping.. top notch. Special shout-out to Andre

2026-07-06 via Nuitee
E
Esther couple us
9
2026-07-05 via Nuitee
B
Beth extended_group us
8
Great time in a great city
Pros:

The location

Cons:

It’s being renovated and we didn’t my know

2026-07-05 via Nuitee
D
Dream41432922304 NONE
10
Awesome
Pros:

Pretty awesome hotel. Good location, has a lot of nice restaurants nearby. The staff were very nice and friendly. Breakfast was good

2026-07-04 via Tripadvisor