Ascott Sentral Kuala Lumpur

Hotels
Ascott The Residence
8.8 (707 reviews)
No 211 Jalan Tun Sambanthan , Kuala Lumpur , my

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Poor breakfast
Odor in rooms
Maintenance issues

Categories

Cleanliness
8.44
Several reviews noted cleanliness but some mentioned issues with odors and maintenance.
Service
9.41
Staff were frequently described as friendly and helpful, with positive sentiments about assistance.
Location
9.45
Location is praised for being central, convenient, and close to amenities.
Room Quality
8.4
Rooms were generally spacious, though some mentioned issues with odor and maintenance.
Amenities
8.93
Amenities were mentioned positively with some need for improvement in the breakfast options.
Value for Money
8.89
Decent value cited, though breakfast quality was questioned in relation to price.
Food and Beverage
7.94
Breakfast quality was criticized and seen as lacking for the hotel's overall rating.
Overall Experience
8.91
Overall experience was positive, with recommendations for future stays despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:28

Property Description

Luxurious Apartments with Modern Amenities
Experience comfort and convenience in our contemporary apartments with free WiFi, kitchenette, and luxurious bath amenities.

Convenient Location with Shuttle Service
Located just 650 meters from KL Sentral Train Station, enjoy easy access to transportation and a free shuttle service to nearby attractions.

Relaxation and Recreation Facilities
Unwind at the outdoor swimming pool, keep fit at the fitness center, and let the kids splash in the wading pool while enjoying attentive service from our friendly staff.

Book now to enjoy a luxurious stay at Ascott Sentral Kuala Lumpur, your home away from home.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that breakfast is continental buffet. In any case that extra bed with breakfast was not booked for the child, the cost of the breakfast per child is RM15.90. This is an additional price, not included in the room rate. Car park is chargeable at RM6 per day per entry for residents only. Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required. Proof of vaccination and approved certificates are required. Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 707 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
J
Jana couple cz
9
Comfortable stay with a convenient location
Pros:

Unfortunately we spent only one night here between our flights. It is well located close to the KL Sentral with the Expres train to the airport. We struggled only a little bit to find our way through the mall. The room is rather a flat, the kitchen was well equipped. We also liked breakfast buffet with quite rich options, but it is located in the next building and we were struggling a little bit how to get there. The pool looked amazing, unfortunately we didn’t have a chance to try it. Also the gym was well equipped and the staff was helpful and friendly.

Cons:

We would appreciate a better directions to the breakfast buffet

2026-05-22 via Nuitee
R
Reipert solo_traveller de
8
2026-05-20 via Nuitee
S
Shao Fen couple my
8
Pros:

Well equipped & spacious apartment

2026-05-19 via Nuitee
S
Siew Tan solo_traveller sg
9
Nice studio
Pros:

Good location, comfortable bed, 3 different showers strong and consistent temperature
The premium studio was great with a kitchen with coffee machine, kettle and microwave
Corner room with full 2 panels of windows
Bathrobes and umbrella provided which was so useful
The hand and body wash , shampoo and conditioner was moisturising and nice scents

Cons:

Breakfast not included, need payment
Coffee capsules were limited to 2 per check in which was not enoughfor 2 days stay, need to pay if need extra

2026-05-19 via Nuitee
R
Rosli family_with_children sg
9
2026-05-17 via Nuitee
J
Joakim solo_traveller se
8
2026-05-16 via Nuitee
T
Thomas solo_traveller gb
10
Excellent value for money near Sentral Station in KL
Pros:

The hotel is very close to the Sentral Station and the express train to the airport. I had a studio suite that had a well-equipped kitchen and a shower room outside a large living room/bedroom with a king-sized bed, a sofa, a table and a desk, plus a TV. The WiFi worked well. The room had great views of the city. Sound insulation was very good. There was a lot of storage space throughout the apartment, so this would be ideal for a long stay. Cleaning was very good and reception staff members very friendly and helpful. There was an outdoor pool and a smaller covered wading pool, plus a self-service launderette.

Cons:

Nothing.

2026-05-14 via Nuitee
P
patrick couple fr
8
2026-05-06 via Nuitee
D
dov solo_traveller us
8
Pros:

Excellent staff and great location

Cons:

The room is a little tired.

2026-05-04 via Nuitee
H
Hong Chee family_with_children sg
8
2026-05-03 via Nuitee
T
Tuan Nam extended_group vn
9
Pros:

The hotel gave us local coconut cakes. They taste good... yummie

2026-04-30 via Nuitee
S
Sivabalan couple my
6
2026-04-27 via Nuitee
W
Woody couple my
9
Comfortable
Pros:

Helpful & friendly staffs

Cons:

More food varieties for breakfast

2026-04-23 via Nuitee
extended_group jp
5
2026-04-22 via Nuitee
H
Ho Man Leo solo_traveller hk
6
It was ok
Pros:

Location is close to sentral station but the signage can be more clear

Cons:

Breakfast has limited choices. Room has some smell, I think thats common for apartments in Malaysia. No bottled water and hardly see any conveneince store opening at late hours around the area.

2026-04-21 via Nuitee
M
Muhamad Arif couple my
10
Superb studio room with excellent hospitality
Pros:

Hospitality from their staff and the studio room itself is superb

Cons:

Nothing

2026-04-19 via Nuitee
M
Megat Azlan Hafizi couple my
10
2026-04-19 via Nuitee
K
Khoo couple sg
7
Pleasant
2026-04-12 via Nuitee
R
rachel couple gb
9
Very generous size room and excellent pool
Pros:

The pool was an excellent size

Cons:

Route finding from the train station could have been clearer

2026-04-06 via Nuitee
A
Alex solo_traveller gb
9
Great spot near Sentral railway station
Pros:

Good location

2026-04-05 via Nuitee