Ascott Sentral Kuala Lumpur

Hotels
•
Ascott The Residence
8.8 (734 reviews)
No 211 Jalan Tun Sambanthan , Kuala Lumpur , my
+60 3-2727 9999

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Poor breakfast
Odor in rooms
Maintenance issues

Categories

Cleanliness
8.44
Several reviews noted cleanliness but some mentioned issues with odors and maintenance.
Service
9.41
Staff were frequently described as friendly and helpful, with positive sentiments about assistance.
Location
9.45
Location is praised for being central, convenient, and close to amenities.
Room Quality
8.4
Rooms were generally spacious, though some mentioned issues with odor and maintenance.
Amenities
8.93
Amenities were mentioned positively with some need for improvement in the breakfast options.
Value for Money
8.89
Decent value cited, though breakfast quality was questioned in relation to price.
Food and Beverage
7.94
Breakfast quality was criticized and seen as lacking for the hotel's overall rating.
Overall Experience
8.91
Overall experience was positive, with recommendations for future stays despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:28

Property Description

Luxurious Apartments with Modern Amenities
Experience comfort and convenience in our contemporary apartments with free WiFi, kitchenette, and luxurious bath amenities.

Convenient Location with Shuttle Service
Located just 650 meters from KL Sentral Train Station, enjoy easy access to transportation and a free shuttle service to nearby attractions.

Relaxation and Recreation Facilities
Unwind at the outdoor swimming pool, keep fit at the fitness center, and let the kids splash in the wading pool while enjoying attentive service from our friendly staff.

Book now to enjoy a luxurious stay at Ascott Sentral Kuala Lumpur, your home away from home.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that breakfast is continental buffet. In any case that extra bed with breakfast was not booked for the child, the cost of the breakfast per child is RM15.90. This is an additional price, not included in the room rate. Car park is chargeable at RM6 per day per entry for residents only. Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required. Proof of vaccination and approved certificates are required. Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 734 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
M
Matt • couple • my
8
2026-07-21 • via Nuitee
K
Kasturi • family_with_children • ae
10
It was a best stay
Pros:

Cleanliness

2026-07-20 • via Nuitee
E
Eva • family_with_children • be
10
Aanrader
Pros:

Ligging bij metro en trein, mooie kamer, prachtig hotel

Cons:

Ontbijt kon wat uitgebreider voor westerse toeristen

2026-07-19 • via Nuitee
P
Prasad • solo_traveller • in
8
2026-07-17 • via Nuitee
N
No Name • solo_traveller • au
9
2026-07-17 • via Nuitee
Z
Zakaria • solo_traveller • my
9
Pros:

The hospitality at the reception was very warm and friendly .The room was clean and tidy .I likec

Cons:

I like the bed which was clean and comfortable

2026-07-13 • via Nuitee
J
JAYEE • solo_traveller • in
8
2026-07-12 • via Nuitee
R
Robert • couple • nl
10
Kamer, locatie, personeel fantastisch
Pros:

Alles was goed aan de kamer en de schoonmaak

Cons:

Ontbijt was heel erg weinig voor de prijs die het kost

2026-07-11 • via Nuitee
J
jennifer • solo_traveller • be
7
Ok pour business
Pros:

La surface de la chambre - le café nespresso à disposition dans la chambre - la vue - la salle de gym

Cons:

La climatisation est forte et surtout très bruyante - elle donne sur la tête de lit donc impossible de dormir
- chambre très vieille et humide (l'hôtel n'est pas très modernisé)
- petit déjeuner avec très peu de choix et pauvre en quantifiés

2026-07-08 • via Nuitee
S
Senthilkumar • couple • in
8
2026-07-05 • via Nuitee
K
KENICHI • extended_group • jp
9
期待通り
Pros:

駅やオフィスに近いので、とても便利でした。

Cons:

トイレが洗浄機能付きだったら尚良かったと思います。

2026-07-04 • via Nuitee
S
Sinnathurai • solo_traveller • hk
10
Pros:

Large clean apartment
Friendly and helpful staff
Very convenient location
Highly recommended

2026-07-04 • via Nuitee
K
keiko • solo_traveller • jp
9
快適な滞在
Pros:

部屋が広い。インド街に近い。買い物も便利。飲食店豊富。空港から電車で着くセントラル駅から歩いてすぐ。
大きなベッドで部屋も快適、キッチンも広くて冷蔵庫も大きい。1人なんでもう少し狭くても良いのですが、KLには手頃で良いところがないんですよね。

Cons:

ブッキングコム経由でも質問には全く応えてもらえませんでした。滞在時には丁寧でよい運営でしたけど。
バスタブがないのが残念。

2026-07-02 • via Nuitee
A
Ambigai • solo_traveller • sg
10
Pros:

Confort, convenient location

Cons:

Nil

2026-06-29 • via Nuitee
N
Nuradibah • solo_traveller • my
10
Pros:

Location near to all amenities

Cons:

Nil

2026-06-28 • via Nuitee
P
Pame milla • solo_traveller • my
7
2026-06-28 • via Nuitee
I
izzuddin • couple • my
10
best trip
Pros:

clean and spacious

Cons:

nil

2026-06-27 • via Nuitee
V
Veronica • couple • au
10
Perfect serviced room, full facilities, comfortable stay, great location to explore KL
Pros:

Clean, comfortable, really good facilities as mentioned in the website. Was perfect for our 8 day stay in KL.

Cons:

There’s always some notice of maintenance work going on, but it didn’t affect us or our stay.

2026-06-27 • via Nuitee
S
Suyin • solo_traveller • sg
9
Pros:

Studio was spacious, kitchenette had everything we needed, amenities were good. Great option for business travellers who work at Sentral.

2026-06-26 • via Nuitee
N
Nurulashikin • solo_traveller • sg
10
2026-06-20 • via Nuitee