DoubleTree by Hilton Hotel & Spa Liverpool

Hotels
•
Doubletree by Hilton
8 (2363 reviews)
6 Sir Thomas Street , Liverpool , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Temperature and noise problems in the room

Categories

Cleanliness
6.64
The room was unclean with a filthy carpet and other cleanliness issues.
Service
9.61
Staff were friendly and attentive throughout the stay.
Location
9.65
Good location close to important amenities and attractions.
Room Quality
7.6
Room features were inconsistent; some issues with noise and temperature.
Amenities
7.63
Amenities were adequate but had several operational and maintenance issues.
Value for Money
6.59
Felt overpriced given the overall quality and cleanliness of the room.
Food and Beverage
7.64
Breakfast options were sparse and served at a cool temperature.
Overall Experience
8.61
The location and some staff interactions positively impacted my overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:21

Property Description

Sophisticated Rooms with Modern Amenities

Experience a stay in elegantly decorated rooms at DoubleTree by Hilton Hotel & Spa Liverpool, featuring air conditioning, work desks, and luxurious en suite bathrooms.

Fitness and Wellness Facilities

Stay active at our fitness centre and indulge in ultimate relaxation at our spa & wellness facilities, including a Hydrotherapy pool.

Convenient Location

Located near Liverpool's city centre, our hotel offers easy access to popular attractions like Royal Court Theatre and Lime Street Train Station.

Ready to elevate your stay in Liverpool? Book now at DoubleTree by Hilton Hotel & Spa Liverpool for a luxurious and rejuvenating experience.

Important information:

Please note that the spa facilities cannot be used by children under 16. This includes the vitality pool and all treatments including spa days and spa breaks.

Resident spa times:
Monday – Sunday access: 09:00 – 20.00 (GBP 25 per person per hour).

Non-Residents spa times:
Monday – Sunday access: 09:00 – 20:00 (GBP 25 per person per hour).

Breakfast is free of charge for children aged 0–6 years.
A breakfast surcharge of £14 Per Child, Per Day applies for children aged 6–12 years.
A breakfast surcharge of £19,99 Per Child, Per Day applies for children aged above 12

Resident Spa Time: Monday – Sunday access: 10:00 – 18.00 (GBP 25 per person per hour).
Non-Residents Spa Time: Monday – Sunday access: 10:00 – 18:00 (GBP 25 per person per hour).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 14 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2363 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 7.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 8.61
L
Laurie • couple • gb
10
2026-06-13 • via Nuitee
C
Carmel • family_with_children • au
8
2026-06-12 • via Nuitee
K
Kathleen • couple • gb
10
2026-06-11 • via Nuitee
D
Dylan • couple • gb
10
2026-06-11 • via Nuitee
C
Craig • solo_traveller • gb
5
Pros:

Lovely atmosphere

Cons:

Staff rude and put phone down when we requested drinks to our room without letting us finish the concersation

2026-06-11 • via Nuitee
C
Chez • solo_traveller • gb
1
2026-06-10 • via Nuitee
J
Joan • couple • gb
6
Pros:

Location

Cons:

Bathroom plumbing smelt awful and was disguised by lots of bleach

2026-06-09 • via Nuitee
S
Sabine • couple • de
9
2026-06-09 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-06-08 • via Nuitee
A
Alastair • couple • gb
8
Pros:

Breakfast was fine had to wait a couple of times for more eggs to be cooked room was good as was location swimming pool was not heated thermal pool we knew was broken however had we known pool was so cold would not have booked it

2026-06-07 • via Nuitee
M
MacDonald • solo_traveller • gb
10
Pros:

Friendly and helpful staff, esp Layla and Anthony

Cons:

Room was very stuffy, air con didnt help and cant ope windows but otherwise a fab stay

2026-06-07 • via Nuitee
R
Richard • couple • gb
3
The room was small The room was horrendously warm, the air conditioning was off, we had a fan - I complained, so they ma
Pros:

The property was nice (reception and the dining area)

Cons:

The room was small
The room was horrendously warm, the air conditioning was off, we had a fan - I complained, so they made out it could be reset, it still didn’t come on say they gave us another fan - all it did was circulate warm air, so our sleep was horrendous.
They gave the indication that the issue was isolated, but when I was in the lift going to the reception, I spoke to some other guests, so it looks like it was hotel wide. As my booking wasn’t cancellation restricted, then if I was communicating to then I would have cancelled and booked another hotel - it truly spoiled our stay - my intention is to email the manager, as I was given his card on checking-out, as I wish to complain, I feel some sort of refund should be offered

2026-06-07 • via Nuitee
L
Lucia • solo_traveller • gb
4
It was ok not the best I’ve stayed in a few Hilton’s before this was not the best at all
Pros:

I like the big bed

Cons:

The fact I paid nearly £200 for one night for the plug in the bathroom to be Broke that was very disappointing and not living up to my expectations at all I was not very happy about it and someone checked it out and nothing happened about it the situation was not fixed

2026-06-07 • via Nuitee
S
Stephanie • couple • gb
10
Perfect location
Pros:

Great location for drinking and being near the lovely area and also for shopping! Would definitely stay here next time I visit Liverpool!

Cons:

Nothing

2026-06-06 • via Nuitee
C
Corena • couple • gb
6
Me and my Husband stayed for the weekend. The staff were all very nice and pleasant. The location of the hotel was goo
Pros:

Good location

Cons:

Lack attention to detail

2026-06-06 • via Nuitee
E
E3326FDhayleyh • Couples
10
Fantastic stay!!!
Pros:

Stayed at the Double Tree Hilton with my husband. Lovely, clean and very welcoming hotel. Staff were very attentive and helpful throughout our stay. Would like to say a special mention to Connie on Reception. Lovely lady, who welcomed us at check in and made sure we had everything we needed. Secondly, thank you to Hossam. Hossam was so friendly and professional ensuring our breakfast was a fantastic experience. Finally, I would like to mention Gary from maintenance. Lovely guy, who told us a little bit about the history of the building and the best places to eat and drink in Liverpool. Would definitely recommend this hotel and can’t wait to return with our boys next time.

2026-06-04 • via Tripadvisor
L
leehO9003XC • Couples
10
Fantastic, would highly recommend
Pros:

I stayed at double tree Hilton with my wife which was vey welcoming and clean and tidy. I would like to thank Connie on reception, Hossam in the restaurant and Gary from maintenance who couldn’t have done enough for us and went above and beyond to make our stay a fantastic experience. I would highly recommend.

2026-06-04 • via Tripadvisor
L
Laura • solo_traveller • ie
8
Great location, comfortable room
Pros:

My third time staying in a Doubletree Hilton hotel via booking.com and it was a great experience once again. Amazing location, 5 min walk to main shopping area. Great value for money. My room was clean and big, shower was also big and great pressure. Bed comfortable. When I come back to Liverpool I would definitely book into this hotel again

Cons:

I didn’t visit the spa, I do think that this should be free for hotel guests. It would be nice if the room had bottled water and a window you could open but these are not huge issues at all

2026-06-04 • via Nuitee
L
Lilybeth Mia • couple • gb
4
Wouldn’t stay again but night staff male gentleman was lovely
Pros:

Night staff worker was lovely
Although the jacuzzi was out of use the pool was nice

Cons:

Staff ignored me and my partner for 45 minutes at breakfast even tho no one else was there
Stained walls
Stained bed sheets
Couldn’t use all spa facilities

2026-06-04 • via Nuitee
M
Murray • solo_traveller • gb
9
Pros:

The hotel was conveniently situated close to train station and other transport. Also very close to museums, the ports, shopping and other amenities. There was a good choice for breakfast each day. We ate in the restaurant one night which was very good

Cons:

It got a bit noisy on the Saturday night, but I believe there was a wedding taking place .
No other complaints really. We did not use the spa or gym

2026-06-04 • via Nuitee