DoubleTree by Hilton Hotel & Spa Liverpool

Hotels
•
Doubletree by Hilton
8 (2533 reviews)
6 Sir Thomas Street , Liverpool , GB

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Temperature and noise problems in the room

Categories

Cleanliness
6.64
The room was unclean with a filthy carpet and other cleanliness issues.
Service
9.61
Staff were friendly and attentive throughout the stay.
Location
9.65
Good location close to important amenities and attractions.
Room Quality
7.6
Room features were inconsistent; some issues with noise and temperature.
Amenities
7.63
Amenities were adequate but had several operational and maintenance issues.
Value for Money
6.59
Felt overpriced given the overall quality and cleanliness of the room.
Food and Beverage
7.64
Breakfast options were sparse and served at a cool temperature.
Overall Experience
8.61
The location and some staff interactions positively impacted my overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:21

Property Description

Sophisticated Rooms with Modern Amenities

Experience a stay in elegantly decorated rooms at DoubleTree by Hilton Hotel & Spa Liverpool, featuring air conditioning, work desks, and luxurious en suite bathrooms.

Fitness and Wellness Facilities

Stay active at our fitness centre and indulge in ultimate relaxation at our spa & wellness facilities, including a Hydrotherapy pool.

Convenient Location

Located near Liverpool's city centre, our hotel offers easy access to popular attractions like Royal Court Theatre and Lime Street Train Station.

Ready to elevate your stay in Liverpool? Book now at DoubleTree by Hilton Hotel & Spa Liverpool for a luxurious and rejuvenating experience.

Important information:

Please note that the spa facilities cannot be used by children under 16. This includes the vitality pool and all treatments including spa days and spa breaks.

Resident spa times:
Monday – Sunday access: 09:00 – 20.00 (GBP 25 per person per hour).

Non-Residents spa times:
Monday – Sunday access: 09:00 – 20:00 (GBP 25 per person per hour).

Breakfast is free of charge for children aged 0–6 years.
A breakfast surcharge of £14 Per Child, Per Day applies for children aged 6–12 years.
A breakfast surcharge of £19,99 Per Child, Per Day applies for children aged above 12

Resident Spa Time: Monday – Sunday access: 10:00 – 18.00 (GBP 25 per person per hour).
Non-Residents Spa Time: Monday – Sunday access: 10:00 – 18:00 (GBP 25 per person per hour).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2533 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 7.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 8.61
C
Charlotte • couple • gb
7
Cons:

The dining room could do with decorating. The seating is ripped and worn, the wallpaper is coming off and bubbling next to bar

2026-09-19 • via Nuitee
A
Annemarie • solo_traveller • at
10
2026-09-19 • via Nuitee
E
Edward • solo_traveller • gb
6
Okay hotel
Pros:

Location

Cons:

No air-conditioning in the room.

2026-09-19 • via Nuitee
K
Kathryn • solo_traveller • gb
4
2026-09-17 • via Nuitee
W
Wendy • solo_traveller • gb
3
Terrible experience
Pros:

The reception area was clean

Cons:

I only booked this hotel to use the pool. I didn't notice it was only open til 6pm. I got there before 6 but was told I couldn't use it as last entry was 4.30pm. this was not mentioned anywhere when I made the booking.
The TV in my room didn't work (poor signal), the carpet was stained, the hairdryer only blew cold air. The TV remote didn't have working batteries, not that I needed it after I discovered the TV didn't work. The mattress was so soft it must have been so old.
I would never recommend this hotel. I have a local Doubletree which is fabulous, so I don't know how this one is so bad.

2026-09-17 • via Nuitee
B
brian • family_with_children • ie
7
Pros:

comfy beds

Cons:

room too warm and no complimentary water. Carpet in room not clean.

2026-09-14 • via Nuitee
N
Numan • couple • gb
7
2026-09-12 • via Nuitee
S
Sean • couple • gb
1
Lovely building, great location, terrible staff management and total lack of ownership
Pros:

Location was great

Cons:

All systems were down, no phone lines, no access to room service. Took ‘hold’ payment for stay on 13th August and have still not returned it despite numerous different promises.

2026-09-12 • via Nuitee
J
Jamie • solo_traveller • gb
8
I recommend this all day
Pros:

I liked where the hotel was located as it's near the center of Liverpool which I wanted and the bed was comfy which is always good.

Cons:

Nothing.

2026-09-10 • via Nuitee
L
Lisa • extended_group • gb
5
2026-09-10 • via Nuitee
G
Greig • solo_traveller • gb
9
Pros:

Very nice room and very spacious. Breakfast was very good. Location fantastic.

Cons:

Only problem was with the toilet, which was upstair from the bedroom. That in itself wasn't a problem. The only light switch was downstairs which turned on the bathroom light and the stairs. This meant a harsh bright light during the night if anyone wanted to use the bathroom.

2026-09-08 • via Nuitee
A
Andrew • couple • gb
7
2026-09-08 • via Nuitee
J
James • couple • gb
10
2026-09-07 • via Nuitee
G
Gary • couple • gb
9
Pros:

Good location for all of city

Cons:

Needed a mirror close to a plug for hair drying

2026-09-06 • via Nuitee
S
Steph • couple • gb
10
2026-09-06 • via Nuitee
R
Rachel • solo_traveller • gb
9
Pros:

Great location. Staff friendly. Bed super comfortable and room clean and fresh.

2026-09-06 • via Nuitee
S
Stuart • solo_traveller • gb
10
2026-09-04 • via Nuitee
Z
Zena • couple • gb
10
2026-09-02 • via Nuitee
T
thomas • couple • gb
2
2026-09-01 • via Nuitee
T
Toni • couple • gb
8
Lovely stay overall
Pros:

Our room was ready earlier than expected which was a bonus

Cons:

Very warm in the function rooms should have air con

2026-09-01 • via Nuitee