DoubleTree by Hilton Hotel & Spa Liverpool

Hotels
•
Doubletree by Hilton
8 (2407 reviews)
6 Sir Thomas Street , Liverpool , gb
+441515561222

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Temperature and noise problems in the room

Categories

Cleanliness
6.64
The room was unclean with a filthy carpet and other cleanliness issues.
Service
9.61
Staff were friendly and attentive throughout the stay.
Location
9.65
Good location close to important amenities and attractions.
Room Quality
7.6
Room features were inconsistent; some issues with noise and temperature.
Amenities
7.63
Amenities were adequate but had several operational and maintenance issues.
Value for Money
6.59
Felt overpriced given the overall quality and cleanliness of the room.
Food and Beverage
7.64
Breakfast options were sparse and served at a cool temperature.
Overall Experience
8.61
The location and some staff interactions positively impacted my overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:21

Property Description

Sophisticated Rooms with Modern Amenities

Experience a stay in elegantly decorated rooms at DoubleTree by Hilton Hotel & Spa Liverpool, featuring air conditioning, work desks, and luxurious en suite bathrooms.

Fitness and Wellness Facilities

Stay active at our fitness centre and indulge in ultimate relaxation at our spa & wellness facilities, including a Hydrotherapy pool.

Convenient Location

Located near Liverpool's city centre, our hotel offers easy access to popular attractions like Royal Court Theatre and Lime Street Train Station.

Ready to elevate your stay in Liverpool? Book now at DoubleTree by Hilton Hotel & Spa Liverpool for a luxurious and rejuvenating experience.

Important information:

Please note that the spa facilities cannot be used by children under 16. This includes the vitality pool and all treatments including spa days and spa breaks.

Resident spa times:
Monday – Sunday access: 09:00 – 20.00 (GBP 25 per person per hour).

Non-Residents spa times:
Monday – Sunday access: 09:00 – 20:00 (GBP 25 per person per hour).

Breakfast is free of charge for children aged 0–6 years.
A breakfast surcharge of £14 Per Child, Per Day applies for children aged 6–12 years.
A breakfast surcharge of £19,99 Per Child, Per Day applies for children aged above 12

Resident Spa Time: Monday – Sunday access: 10:00 – 18.00 (GBP 25 per person per hour).
Non-Residents Spa Time: Monday – Sunday access: 10:00 – 18:00 (GBP 25 per person per hour).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 14 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2407 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 7.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 8.61
S
Sheryl • extended_group • gb
7
Pros:

Lovely property, good location, comfy beds, spacious room & excellent breakfast.
Sadly we did have a few cons: we had a few things that didn’t work in our room - air conditioning (We did have a small fan but it was too noisy at nighttime, windows did not open) The TV remote, we couldn’t watch TV. The lamp didn’t work - it was too bright with the ceiling lights on and not bright enough with only a reading light on.
We only stayed for one night and as I had already been back to reception as our room key didn’t work, I did not have the time to keep going back to reception to report each issue. We just made the best of it.

Cons:

Lovely property
Excellent breakfast
Comfy beds

2026-07-03 • via Nuitee
T
Tiziano • couple • it
1
Siamo stati “invitati” a fare i bagagli ed abbandonare l’hotel entro 50 minuti come fossimo dei criminali perché abbiamo
2026-07-03 • via Nuitee
S
Stephanie • extended_group • im
8
Cons:

Unable to open window, fan was provided but noisy

2026-07-03 • via Nuitee
R
Rebecca • solo_traveller • gb
8
Pros:

Really comfortable bed. super clean room. Warm cookie on arrival was a lovely treat. Good selection at breakfast buffet

Cons:

Entrance outside should be more brightly lit at night. Side street is quite dark later on, didn't feel overly safe

2026-07-03 • via Nuitee
A
Antony • couple • sg
6
2026-07-03 • via Nuitee
C
Christina • extended_group • gb
7
Pros:

Good location and lovely interior

Cons:

Room was a bit dated and very hot even with air con and fans

2026-07-02 • via Nuitee
A
Abbie • couple • gb
7
2026-07-02 • via Nuitee
E
Emily • solo_traveller • gb
8
2026-07-02 • via Nuitee
J
Jaime • solo_traveller • ie
1
2026-07-02 • via Nuitee
K
Katherine • solo_traveller • gb
10
Pros:

The staff are a total credit to the business nothing was to much trouble..i was made to feel so welcome and id definately stay again..

Cons:

Na

2026-06-30 • via Nuitee
I
Ian • couple • gb
10
2026-06-30 • via Nuitee
P
paencil • Couples
2
Scamming Crooks
Pros:

We booked a room on the day on 27th June . When we arrived at the hotel we discovered the air con was broken on our side of the building. We later discovered this has been the case for some time . There were no opening windows and it was unbearable. They had provided two fans. We complained and we were lied to and told it had broken that afternoon and they would provide another fan . We were late for a concert so had to leave immediately. On return the room was just the same. Other guests in the hotel had their room doors propped open and were wandering around trying to get cool . We asked for a refund and wanted to leave but were told we should get money back but couldn’t guarantee how much but they couldn’t authorise and we couldn’t move because they were full and to ask the morning staff. In the morning we were told the same . I called the hotel twice trying to speak to the duty manager then I e mailed to be told it was our choice to stay so we weren’t eligible for a refund. Please look back at previous reviews and you will see a pattern here . It’s a franchise hotel and they are clearly prepped to handle people complaining and are clearly ripping people off not providing adequate conditions . You have been warned

2026-06-29 • via Tripadvisor
P
papetha • Family
10
Happy costumer ❤️❤️
Pros:

I would like to say thank you to the staff specially to vanessa in reception she is very nice, accommodating, helpful, approachable and friendly, it was my 50th birthday and they gave me a surprise in our room that I was so thankful and happy, i really appreciate it! we really enjoyed our stay in this hotel hopefully we come back soon. Xxx

2026-06-29 • via Tripadvisor
M
Michael • couple • gb
1
2026-06-29 • via Nuitee
D
daniel • extended_group • gb
7
2026-06-29 • via Nuitee
M
Mark • couple • gb
6
Not worth the money but did a job.
Pros:

Staff great, location good, breakfast good.

Cons:

The room was tacky/ needing attention. Considering the price i paid for this, for the same cost ive stayed in lovely accommodation. This wasnt. Also the air-conditioning was on but wasnt working. Following a hot spell I was.looking forward to a cool room. The dining/ breakfast room was cold so it was clearly working somewhere in the building.

2026-06-29 • via Nuitee
M
matthew • couple • gb
3
Awful
Pros:

Is in a brilliant location and rooms were of a very good and spacious size.

Cons:

Our trip subsequently fell part way through a UK heatwave our rooms air con wasn’t working and a small stand alone unit was already in the room but failed to pre-warn us but this was also not working, we spoke with reception and explained the issue they asked for us to wait in the lobby whilst the Manager looked into the issue at which point it was decided to move our rooms, again air con not working and this room had 2 stand alone units in, these were pretty noisy and we needed to fill them up with water twice. It basically took 1hr 20mins to check in, this was an awful stay and £280 for the night is disgusting.

2026-06-29 • via Nuitee
L
Luke • couple • gb
1
2026-06-28 • via Nuitee
J
Jackie • couple • gb
2
Don’t stay here. Poor value for money
Pros:

Great location

Cons:

Very run down.
Tap broken.
Poor lighting. No water in fridge.
No black out curtains.
Stairs to bathroom a nightmare!!
Very tatty.
Bed uncomfortable

2026-06-27 • via Nuitee
O
O3696AHjackiep • Couples
4
Never staying here again!!
Pros:

Location good. Hotel very run down. Need an update. For over £200 for a mid week stay I’d say too much. No drinks in fridge.
Shower door didn’t close. Bath tap loose. Poor lighting. Spiral steps up to bathroom not great. No black out curtains so light shining through at the crack of dawn.
Bed not very comfortable.
Will not be recommending this hotel and certainly not staying again!!

2026-06-26 • via Tripadvisor