Pets allowed

Facilities

ATM/banking
Snorkeling nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Use of nearby fitness center (discount)
Tours/ticket assistance
Free wired internet
Wheelchair accessible parking
Area shuttle (surcharge)
Snack bar/deli
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Friendly staff
Cons:
Mixed service quality
Limited amenities
Noise issues in rooms
Value for money concerns

Categories

Cleanliness
7.7
Guests consistently mentioned the clean rooms as a positive aspect of their stay.
Service
5
Mixed reviews on the service, with some guests praising the friendly staff while others reported rude and unhelpful encounters.
Location
8.3
The hotel's central location near restaurants, shopping areas, and the beach was highly appreciated by guests.
Room Quality
6.7
Guests generally found the rooms comfortable, but some complained of noise issues and outdated facilities.
Amenities
5
Mixed feedback on amenities, with some guests mentioning the pool and others disappointed by the lack of certain services like spa facilities.
Value for Money
5.4
Opinions varied on the value for money, with some feeling the price was too high for the offered services.
Food and Beverage
5
Limited feedback on food and beverage services, with some guests appreciating them while others felt there could be improvements in variety.
Overall Experience
6.9
While some guests had positive experiences and praised the location and friendly staff, others reported negative encounters with staff and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:19

Property Description

Casino and Recreational Amenities
Try your luck at the casino and enjoy the outdoor pool for a relaxing break.

Dining Options
Indulge in delicious meals at various dining establishments including two restaurants and a cozy coffee shop.

Convenient Features
Benefit from complimentary wired and wireless internet, 24-hour front desk, and options for airport and bus station shuttles.

To experience all these amenities and more, book your stay at Sahara Hotel in Playa del Carmen now.

Important information:

  • Pool access available from 10:00 AM to 8:00 PM.
  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

7.4
Based on 117 reviews
Cleanliness: 7.7
Service: 5
Location: 8.3
Room Quality: 6.7
Amenities: 5
Value for Money: 5.4
Food and Beverage: 5
Overall Experience: 6.9
C
Cristian • family
6
Pros:

The people at the desk was so angry all the time, they trated me really bad.
And is so unfair pay for the parking when it should be included.

2025-05-29 • via Nuitee
T
Travel327332 • Friends getaway
10
Sahara Hotel - A gret place to stay!
Pros:

We spent January and February, 2025, at the Sahara Hotel in Playa del Carmen, Mexico. We had a wonderful time and the staff treated us like family. The location of the hotel is perfect - near numerous great restaurants, two blocks from 5th Avenue and three blocks from the beach. It has a great pool area on the roof. We highly recommend this place for your vacation or business travel!

2025-04-28 • via Tripadvisor
A
Adrian
10
Buena estancia
Pros:

Fue un viaje en familia, ocupamos varias habitaciones, en general todo estuvo como en la publicidad.
Nos tocó en fechas de el carnaval, fuera de eso todo bien.
El estacionamiento está limitado a 10 plazas, pónganse en contacto tal vez tu reserva lo incluye, en caso de que no puedes separar con un costo adicional.
En general un muy buen lugar, céntrico y muchas opciones

2025-03-12 • via Nuitee
M
Monica
4
Pros:

La atención de Recepción nocturna es muy deficiente y no amigable al arender para upgrade.

Habitación 13 muy ruidosa del techo, como algo trabajando con una bomba de agua.

2025-03-06 • via Nuitee
L
Lucia
10
Pros:

Está céntrico y fue agradable nuestra estancia. El personal fue super amable.
Felicidades!

2025-02-26 • via Nuitee
S
Saul
8
Pros:

Es muy centrica y hay muchos negocios de comida

2025-02-22 • via Nuitee
C
Cristina • family
6
Pros:

Esta bien la ubicación pero trataron de cobrarnos una sabanas manchadas que ya estaban asi

2025-02-21 • via Nuitee
J
Jaazmiinee • Friends getaway
2
Receptionist thanked
Pros:

I stayed two nights on February 15, 2025 and we were served by a 𝙲𝚘𝚗𝚌𝚒𝚎𝚛𝚐𝚎 in the afternoon until I had to contact him. again in the morning to change rooms.

This time it was a very despotic, rude and careless-looking lady who assisted me at reception.

He handed me the key and said, “I don't have time to wait for you until you're ready,” and he threw it at me. I mentioned the situation to her supervisor, apparently she agrees with this mistreatment of clients, she didn't say anything at all, the girl before I left the hotel yelled at me "I'll take your photo" in front of her supervisor, terrible service.

🚩🚩🚩🚩 If you want to be treated the same on your vacation... it is the ideal place

2025-02-18 • via Tripadvisor
D
Daniel
10
Pros:

Muy centrico

2025-01-21 • via Nuitee
E
Emily • friends
10
Pros:

Really great value for the price. Staff were all very nice & helpful. We felt safe and comfortable. The breakfast options were really good & probably our favorite part of our stay. Hotel is walking distance to everything. Nice rooftop pool too.

2025-01-16 • via Nuitee
M
Magali • family
2
Pros:

El hotel muy sucio, incómodo y en muy malas condiciones

2024-11-26 • via Nuitee
E
Eliseo
10
Buena experiencia
Pros:

Muy bien. Cerca de la Quinta Avenida.

2024-11-25 • via Nuitee
A
Ana
10
Cobran aparte estacionamiento
Pros:

Muy limpio, comodo, buena ubicacion, tiene estacionamiento pero hay que salir a la calle para entrar al hotel, no hay entrada directa y esta limitado, tecobran aparte el estacionamiento

2024-11-25 • via Nuitee
S
Samuel • family
4
Pros:

The property had missing parts of it drywall, the mattresses we unbearable to sleep on, we had to buy foam to put on the mattresses and didn't get much sleep because it was so bad. The water took at least 20 minutes to warm up and the mini split air conditioner did not work well. I would never stay in this hotel again.

2024-07-03 • via Nuitee
I
Itzel • friends
6
Pros:

Buena ubicacion pero las habitaciones no se si sean viejas habia uno que otro bichito y en dias sentia que no limpiaban como debia ser el personal de recepcion super amable y atento

2024-05-03 • via Nuitee
C
carmen • partner
10
Pros:

Esta en muy buena ubicación

2024-04-06 • via Nuitee
J
Juan Antonio • family_with_children
10
Pros:

Solo sugiero cambiar sábanas

2024-03-18 • via Nuitee
V
Verified traveler
4
Unenjoyable stay
Pros:

For this budget price I just hope for clean and safe. However the room’s door handle was loose and barely locked, felt very insecure. Mattresses had plastic covering under sheets so very hot. Housekeeping did not service the room but took away all the towels (which were hung up, not on floor) and refused to replace them unless they were tipped. Fridge in room very noisy. Generally, the room and hotel smelled like mildew/mould.

2024-02-02 • via Nuitee
S
STANISLAW • family
6
Pros:

.

2024-01-03 • via Nuitee
V
Victorino • family
10
Pros:

I like the location.

2024-01-02 • via Nuitee