Hotel Las Costas

Hotels
9.1 (1600 reviews)
Avenida de las Playas, 88 , Puerto del Carmen , ES

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
High prices
Room dampness
Inconsistent service experiences

Categories

Cleanliness
8.89
Most reviews noted good cleanliness, with some mentioning the need for deeper cleaning in certain rooms.
Service
9.36
Staff were often praised for their friendliness and attentiveness, though there were some negative comments regarding specific staff interactions.
Location
9.4
The location was frequently highlighted as a strong point for the hotel, particularly its proximity to the beach.
Room Quality
8.85
General sentiment is positive; however, some rooms lacked proper sunlight and were damp.
Amenities
9.18
The heated pool and overall facilities received positive remarks, despite some limitations.
Value for Money
8.14
Some reviews cited high prices compared to the offered services, affecting perceived value.
Food and Beverage
9.49
Guests commended the quality and selection of food, especially during breakfast.
Overall Experience
9.46
The general consensus is very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:50

Property Description

Luxurious Beachfront Hotel with Spectacular Views

Oceanfront Relaxation: Enjoy stunning sea views from your private balcony at Las Costas. Stay connected with free WiFi and make use of convenient amenities like a microwave and fridge in your room.

Fun in the Sun: Take advantage of the gym, hot tub, and outdoor pool overlooking the ocean. Unwind at the poolside bar with hammocks while sipping on refreshing drinks. Indulge in delicious meals at the buffet restaurant or request gluten-free options.

Family-Friendly Entertainment: Keep the whole family entertained with a games room offering billiards, darts, and table tennis. Children can enjoy a specially curated entertainment program. Explore the vibrant Puerto del Carmen area with shops, services, and entertainment options just a stone's throw away.

Book your stay at Hotel Las Costas for a memorable beachfront experience.

Important information:

Please note that gluten-free meals are available on request.

The hotel considers children to be from 3 to 12 years old inclusive. Children over this age will be considered adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACE

Location

Guest Reviews

9.1
Based on 1600 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 9.18
Value for Money: 8.14
Food and Beverage: 9.49
Overall Experience: 9.46
K
kyle • couple • ie
10
Exceptional
Pros:

Cleanliness, great breakfast

2026-09-19 • via Nuitee
E
Elisa • extended_group • es
10
2026-09-19 • via Nuitee
F
Fallon • solo_traveller • ie
10
2026-09-19 • via Nuitee
S
Shaun • couple • gb
10
2026-09-19 • via Nuitee
J
Jennifer • extended_group • ie
9
Pros:

The pool area was lovely and the breakfast good

2026-09-17 • via Nuitee
C
Claire • couple • gb
10
2026-09-16 • via Nuitee
F
Frank • couple • ie
8
2026-09-15 • via Nuitee
D
DAVID • solo_traveller • ie
10
Pros:

Well fit classes.
Staff are really friendly.
Decent gym.
Location is very good

Cons:

Leaving

2026-09-15 • via Nuitee
L
Léa • couple • fr
9
Ce séjour à été à la hauteur de nos espérances, merci beaucoup !
Pros:

La localisation état parfaite et nous a permis de rayonner sur toute l’île.
Les petits déjeuners et repas en demi pension étaient bons et variés.
La chambre était très belle et confortable.

Cons:

Le seul point un peu négatif est le créneau du dîner. En effet, nous avons participé avec mon conjoint à des activités/sorties en fin de journée (vers 18h30) et nous n’avions pas beaucoup le temps pour dîner à notre retour étant donné qu’il fallait manger avant 21h30. Nous avons donc parfois été un peu pressés pour dîner.

2026-09-14 • via Nuitee
R
Richard • couple • ie
9
Great quiet clean place with everything at hand nearby
Pros:

Clean,comfortable staff very helpful and friendly

Cons:

All good

2026-09-13 • via Nuitee
T
Tim • family_with_children • ch
5
Überteuertes 4-Sterne-Hotel mit netten Zimmern, aber bescheidener Ausstattung + Frühstück.
Pros:

Wir haben 1 Nacht im Hotel Las Costas verbracht, da unsere erste Unterkunft (ein Apartment in Puerto del Carmen) aufgrund unserer kurzfristigen Buchung 1 Tag zu kurz verfügbar war. Gefallen hat uns:
- Sehr grosses, hübsches, perfekt sauberes Zimmer.
- Kostenlose Parkmöglichkeiten direkt hinter dem Hotel.
- Gute Klimaanlage.

Cons:

- Die Ausstattung des Zimmers war recht bescheiden - es gab keine Strandtücher, keine Hausschuhe und bis auf 2 kleine Wasserflaschen keine weiteren, kostenlose Getränke.
- Die Lage ist passabel. Der Strand direkt beim Hotel (Playa de los Pocillos) ist aber nicht vergleichbar mit dem 20 Gehminuten entfernten, viel schöneren Playa Grande.
- Das Hotel scheint eher bei älteren Menschen beliebt und wir (34, 37, 68 Jahre alt) haben uns nicht so "passend" gefühlt.
- Das Frühstücksbuffet war zwar gross, aber vom Geschmack her auf einem recht tiefen Niveau, insbesondere für ein 4-Sterne-Hotel.
- Der Check-In an der Rezeption war zeitraubend. Wir hatten 2 Zimmer für 3 Personen; es war absurd, dass wir alle persönlichen Daten angeben mussten (hätte aus meiner Sicht gereicht, die persönlichen Daten von mir anzugeben, da ich das Hotel für alle bezahlte).
- Der WLAN-Zugang war absurd: Auch dort musste man E-Mail, Handy-Nr. und Geburtsdatum (!) angeben.

2026-09-13 • via Nuitee
F
Fausto • couple • es
9
2026-09-13 • via Nuitee
R
Robert-jan • family_with_children • no
8
2026-09-12 • via Nuitee
C
Christine • couple • ie
9
2026-09-10 • via Nuitee
L
Lopez Arteaga • solo_traveller • es
8
Pros:

La atención del personal y lo limpio y ordenado de la instalación

Cons:

Los horarios no se adaptan a todas las nacionalidades. El horario de la piscina, deberia comenzar a las 9.30 en lugar de las 11.00 Mientras que el horario para la cena alargarlo un poco entiendo q los extranjeros cenen temprano pero los españoles no cenamos a las 18.30 a esa hora hacemos la metienda .
Sería recomendable poner algo más animación por la noche. Complementar con alguna animación más antes de la cantante .

2026-09-10 • via Nuitee
C
Clara • couple • ie
10
Relaxing and fabulous
Pros:

Staff were so nice, the rooms and everything was so clean and modern. The pool area was very clean and there wasn’t anyone holding beds so they was lots of sun beds. The breakfast in the morning was lovely.

Cons:

The only area we felt could be improved was the gluten-free breakfast arrangements. My husband is coeliac, and we noticed that the gluten-free bread and toaster were placed on the same table as the regular bread. We also saw people using the gluten-free toaster with normal bread, which could create a risk of cross-contamination.

Perhaps having the gluten-free bread and a dedicated toaster in a separate, clearly labelled area would make things safer and give guests with coeliac disease greater peace of mind.

Apart from this, we really enjoyed our stay and appreciate the hotel catering for gluten-free guests. This small change would make a big difference

2026-09-09 • via Nuitee
F
Federica • couple • it
9
Pros:

Struttura accogliente, piscina bellissima, accesso diretto al mare. Forniscono i teli per le sdraio in piscina. Buono il cibo a colazione e cena, sempre molto vario. Abbiamo anche usufruito del bar in piscina per qualche pranzo, ottimo anche quello. Gli spazi comuni erano ben curati, bellissima l’organizzazione di palme e cactus con e senza vista mare. In tutta la struttura l’arredamento era molto moderno e curato. Abbiamo anche usufruito gratuitamente della spa per un momento di relax (prenotando l’ingresso si può stare per un massimo di due ore). Ritorneremo (anche per provare la palestra e i massaggi) e lo consigliamo.

Cons:

Durante la pulizia giornaliera in camera, il pavimento non sempre era spazzato bene, ma è un punto rimediabile.

2026-09-09 • via Nuitee
E
Eliane • extended_group • ch
9
sehr Erholsam
Pros:

Frühstücksbuffet mit grosser Auswahl

2026-09-09 • via Nuitee
L
Laura • couple • gb
9
Enjoyable stay, good breakfast, lovely rooms. Will return
Pros:

It was very clean, quiet and comfortable

Cons:

No free safe in the room, for the price of the room, customers should not then have to pay for the safe. I believe that the safe is free in more expensive rooms

2026-09-09 • via Nuitee
B
Beat • couple • ch
9
Angenehmer Aufenthalt im direkt am Strand gelegenen Hotel Las Costas
Pros:

Das Buffet ist sehr abwechslungsreich. Da findet man immer was.

2026-09-08 • via Nuitee