Motel 6- Denver, CO Downtown

Our experience was horrible. We initially got out of the vehicle and saw homeless people in the parking lot looking at us and our vehicle, it didn’t feel safe. We booked through booking.com and received confirmation… when we arrived, they could not find our reservation at all. Luckily they had a room and I was able to book it but it n did not have amenities that we requested. We were able to open the door and put all of our belongings inside and as we left the room, we checked the keys in the door and they did not function. we went down to the desk and told them and were issued New card keys. We went back to the room and tried these new keys and they did not function. We went back down and told them and they issued us new card keys. We went out and when we came back, these keys did not work either. Again, the manager issued us new keys… We went back to the room and tried the keys and they did not work either. We went back to the desk and told the night manager. He came up to the room and attempted to get in the room and could not get in either. This was laid and absolutely everything was inside the room. There were no maintenance staff. On site. You did allow us to stay in an adjacent room for the night, but we had nothing with us except for what we had on. He stated that maintenance would arrive at 8 AM and work on this immediately when we got up instead of that the manager “Sandra” would help us be compensated for a room by not charging us… and went to the desk the counter person said that he had shared notes to make this happen, but that she “spaced it”… I asked to speak with Sandra the manager, and was told that she was there that was way too busy to speak with me. I requested several times and I thought that she was much too busy.

Everything to expensive.

Nothing

This hotel is totally run down by nothing but drug addicts the TV didn't work the remote control did not work it was the worst location ever and I'm just not making this up. The only reason we choose motel 6 is cuz your dog's get to stay free. There is a huge pothole in the parking lot.

I do not like they did not have a refrigerator or a microwave in the room. Try to ask the staff about ice and the lady spoke little English and was very rude and said the ice machine is broken. And I had to re-check in. I had to use the AI machine and that was just a total disaster. I wanted to talk to a human. Finally, someone came from behind the counter and said let me help you.

A self serve check in? A worker asked if I needed checked in, and instead of doing that, he pointed over to the self serve kiosk. I couldn't even understand what the Indian on the screen was trying to say. What was the point of that guy behind the counter when he doesn't check you in?

I know the prices are tempting, but trust me when I say spend a little more to book somewhere else. This place is god awful. First, no customer service whatsoever at the front desk. I was in there three times to check in, my room key not being activated, and then in attempt to switch rooms because our door frame was broken so the front door wouldn’t lock - with one self help online kiosk. Not to mention we had a red carpet full of beer cans and needles leading up to our room, accompanied by random car bumpers hanging out on the side. Saw bugs in our room, got harassed multiple times by other guests, and genuinely was scared for my safety. 0/5 stars. Didn’t end up staying, went to a different hotel.

Everything