Soft Win Hotel São Luís

Hotels
8 (5223 reviews)
Rua 28, Lote 04, Quadra 21, nº 04 , São Luís , br

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location (near airport, historic center, beach)
Generally clean rooms
Friendly/cordial staff
Comfortable beds/rooms mentioned by some
24h reception and parking available
Tranquility mentioned by guests
Some reports of good breakfast
Cons:
Small/very cramped bathrooms
Dated or worn room installations
Limited amenities (minimal towels, small amenity kit, no hair dryer)
Breakfast often extra and limited in variety
Occasional poor bathroom cleanliness/odor
Elevator problems and slow reception in some cases
Extra charges for blankets and minibar not stocked
Room issues like windows facing a wall or incorrect bed setup

Categories

Cleanliness
8
Many guests report the hotel as clean and comfortable, though some mention poor bathroom cleanliness, odors and a generally dated appearance in places.
Service
9
Staff frequently described as cordial and helpful; 24h reception and attentive service noted, but there are isolated reports of slow check-in and chaotic reception moments.
Location
9.5
Consistently praised across reviews: excellent location near airport, historic center and beach, close to restaurants and conveniences.
Room Quality
6.5
Multiple complaints about small or cramped bathrooms, old and broken fixtures, windows facing a wall, bed arrangements and occasional maintenance issues.
Amenities
6.5
Amenities are minimal for a beach/airport hotel: limited towels, very small amenity kit, no consistent hair dryer, minibar often empty and charges for items like blankets were reported.
Value for Money
7.5
Mixed impressions: some call it good value/cost-benefit, while others criticize extra charges (breakfast, blankets) and feel breakfast does not justify its price.
Food and Beverage
7
Breakfast reviews are mixed — some positive comments but frequent notes about limited variety, extra cost and occasional service delays.
Overall Experience
10
Overall very positive impression driven by location, generally good cleanliness and courteous staff; room size/amenity issues detract but many guests would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:51

Property Description

Modern Accommodations

Soft Win Hotel São Luís offers stylish guestrooms with essential amenities like free Wi-Fi, air conditioning, and flat-screen TVs. The clean and modern décor creates a comfortable environment for your stay.

Convenient Location

Located just 4 km from São Luís City Centre and a short walk from Praia da Ponta d’Areia Beach, our hotel provides easy access to both city attractions and the seaside. Additionally, various dining options are within a 2-minute walk, offering culinary convenience.

Nearby Attractions

Explore the nearby Lagoa da Jansen Lagoon, São Luís Historic Centre, and Marechal Cunha Machado International Airport, all within a reasonable distance from the hotel. Whether for leisure or business, our location caters to your travel needs.

Book your stay at Soft Win Hotel São Luís for a seamless blend of comfort, convenience, and accessibility.

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

When traveling with pets, please note that an extra charge of 52.50 per pet, per night applies. Please note that a maximum of 1 pet per apartment is allowed. Please note that the property can only allow pets with a maximum weight of 15 kilos.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLZ

Location

Guest Reviews

8
Based on 5223 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 10
L
Luiza • couple • br
6
2026-09-05 • via Nuitee
L
LARISSA • solo_traveller • br
8
2026-09-03 • via Nuitee
K
Karen Auxiliadora • couple • br
8
Tranquila
Pros:

Gostei das instalações

Cons:

Falta de variedade no café da manhã, como tinha muitos hóspedes no hotel, não estava disponibilizando tapioca

2026-09-03 • via Nuitee
R
Rander • couple • br
10
2026-09-03 • via Nuitee
C
CAROLINA • couple • br
5
Pros:

Banheiro muito apertado, limpeza deixa a desejar. Localização ok.

Cons:

Banheiro com box minúsculo

2026-09-02 • via Nuitee
N
Nicole • solo_traveller • br
10
2026-09-02 • via Nuitee
R
Regiane • couple • br
8
Excelente custo benefício
Pros:

Ótima localização, cama confortável e limpos. No térreo tem um café 24hs que facilita bastante dependendo do horário de checkin e checkout

Cons:

Banheiro pequeno

2026-09-02 • via Nuitee
L
Leandra • solo_traveller • br
7
2026-09-01 • via Nuitee
A
Alves • extended_group • br
8
boa
Pros:

localização do hotel

Cons:

Elevadores não funcionava, demorava muito para sair do hotel. O pessoal do café da manhã parecia que estávamos de favor, eles sempre muito ríspido e mal educados! (o pessoal da limpeza e atendimento foram maravilhosos!) banheiro super apertado, e com porta de pvc

2026-09-01 • via Nuitee
D
Débora • solo_traveller • br
10
Pros:

Localização, limpeza e camas MUITO confortáveis

Cons:

O quarto precisa de pequenas reformas, mas seria uma questão estética, nada que comprometa o conforto da estadia

2026-08-31 • via Nuitee
J
Julia • couple • br
8
Pros:

A localização e o atendimento dos funcionários são muito bons!

Cons:

O box do banheiro é muito pequeno.

2026-08-31 • via Nuitee
W
Wawrwyk • solo_traveller • br
8
Boa
Pros:

Custo benefício

Cons:

O barulho de outros hóspedes

2026-08-31 • via Nuitee
D
Débora • solo_traveller • br
10
Pros:

Localização, limpeza e camas MUITO confortáveis

Cons:

.

2026-08-31 • via Nuitee
W
Wawrwyk • solo_traveller • br
8
Boa
Pros:

Custo

Cons:

Barulho dos hóspedes vizinhos

2026-08-31 • via Nuitee
W
Wawrwyk • solo_traveller • br
8
Boa
Pros:

Custo

Cons:

A falta de manta as vezes

2026-08-31 • via Nuitee
A
ana paula • solo_traveller • br
3
Pros:

A localização do hotel e o atendimento dos funcionários sao os destaques positivos.

Cons:

O banheiro minúsculo e velho. O café da manhã cobrado a parte é ruim e ainda nao repõem os itens. Cobrar a parte para ter uma manta é algo que nunca vi em hotel algum. Quarto sem telefone para contato com a recepção.

2026-08-31 • via Nuitee
S
Sousa • solo_traveller • br
10
2026-08-31 • via Nuitee
W
Wawrwyk • solo_traveller • br
8
Boa
Pros:

Custo

Cons:

As vezes, barulho dos hóspedes

2026-08-31 • via Nuitee
N
Nancy • solo_traveller • br
7
Pros:

It was very well located, very clean.

Cons:

I arrived st four in the morning and it took a long time to do the checkin. The attendant did not understand that I had booked the previous day so I could get some sleep. I had sent a message saying that I would arrive late.

2026-08-30 • via Nuitee
R
Rosilene • couple • br
8
2026-08-30 • via Nuitee