Soft Win Hotel São Luis

Hotels
•
Independent
7.8 (122 reviews)
Rua 28, Lote 04, Quadra 21, 4, Ponta d'Areia, São Luís, MA, 65071-365 , São Luís , BR
+55 98 4009-7676

listing image 1
Show all photos
Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Smoke-free property
Tours/ticket assistance
Snack bar/deli
Parking (limited spaces)
Free self parking
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor amenities
High additional charges
Room space issues

Categories

Cleanliness
7.55
Rooms were noted to be clean; however, the quality of towels and other aspects were mentioned negatively.
Service
9.05
Service was mentioned positively, although there were complaints about the organization and information provided.
Location
9.55
The location received positive mentions, praised for its convenience.
Room Quality
7.55
Room quality was criticized for being outdated and having issues with space and amenities.
Amenities
6.55
Amenities were seen as lacking, especially with complaints about being charged for basic necessities.
Value for Money
7.55
Guests felt the charges were excessive for the services and quality received.
Food and Beverage
6.55
Breakfast quality was criticized as being inadequate.
Overall Experience
8.05
Overall experiences varied from positive to negative based on specific comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:44

Property Description

Discover the perfect blend of comfort and convenience at Soft Win Hotel São Luis, nestled in the heart of Ponta D'areia.

Modern Amenities
Make use of complimentary wireless internet access to stay connected, and enjoy on-site dining options with a restaurant and a cozy coffee shop/cafe. Buffet breakfasts are available every morning, ensuring a great start to your day.

Comfortable Accommodations
Stay in one of our 216 air-conditioned rooms, featuring luxurious minibars and LCD televisions for your entertainment. Experience rejuvenating showers with rainfall showerheads, along with all the conveniences you need for a relaxing stay.

Prime Location
Perfectly situated steps from the Amapá Biodiversity Corridor, you're only minutes away from beautiful beaches and popular attractions such as Mirante da Lagoa and Tropical Shopping.

Don’t miss your chance to experience the best of São Luís—book your stay at Soft Win Hotel today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 31 March.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLZ

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 33

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.8
Based on 122 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.55
Room Quality: 7.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 6.55
Overall Experience: 8.05
G
Gustavo • couple • br
8
Pros:

Localização ótima. Recepção 24h e estacionamento disponível.

Cons:

O quarto era pra ter uma cama de casal e tinham duas de solteiro separadas.

2026-07-25 • via Nuitee
Z
Zaira • solo_traveller • br
5
Falta acolhimento
Pros:

O hotel tem uma boa localização.

Cons:

Cobram R$5 por manta de frio (que veio cheia de furo) e não avisam na recepção, chegamos de madrugada o ar fica virado pra cama, como é necessário pagar tive que trocar o pijama e descer pra pegar a manta, podiam ter avisado no check in. Além de ser um absurdo hotel cobrar por uma manta, isso é costume de hostel. É uma mesquinharia, mas um detalhe que não deixa o lugar acolhedor. O hotel possui portas de plástico sanfonada no banheiro, o que é péssimo. Nem chagava a fechar por completo. A lixeira do banheiro não tem tampa. Subiu odor ruim do banheiro e a porta sanfonada não vedou.

2026-07-25 • via Nuitee
M
Maria Gabriela • extended_group • br
5
2026-07-25 • via Nuitee
B
Beatriz • solo_traveller • br
5
Não tem edredom
Pros:

Localização
Funcionários

Cons:

- Não tinha edredom
- Pedi um café à noite, esperei mais de 1 hora e não chegou
- Café da manhã não está incluso
- Frigobar não abastecido

2026-07-24 • via Nuitee
E
Edmario • couple • br
10
2026-07-23 • via Nuitee
S
SEBASTIÃO REIS • solo_traveller • br
6
Cons:

Cobrança no café da manhã.

2026-07-23 • via Nuitee
R
raryany • couple • br
2
Estádia que só compensa se for ficar uma noite
Pros:

Gostei da localização

Cons:

o banheiro é muito pequeno, o local do chuveiro tem cerca de 40cm não dar nem pra se virar e se abaixar de tão pequeno que é, as instalações são antigas e quebradas e tudo é muito baixo. O café da manhã 30 reais por pessoa por dia e não tem variedade então não vale a pena pagar

2026-07-23 • via Nuitee
O
Othon • family_with_children • br
8
Pros:

Quarto confortável.

Cons:

Banheiro apertado.

2026-07-22 • via Nuitee
J
josé • solo_traveller • br
8
Tranquila
Pros:

Limpeza

Cons:

Tv não funcionou

2026-07-22 • via Nuitee
J
Juliana Costa Da Silva • couple • br
4
2026-07-21 • via Nuitee
Y
Ylka Layara • solo_traveller • br
10
2026-07-21 • via Nuitee
G
Gustavo • couple • pt
9
Boa
Pros:

Endereço, a limpeza, o quarto

Cons:

O pequeno almoço, não é proporcional ao preço cobrado, pelo valor cobrado deveria ser um pouco mais variado e gostoso, foi oque n aconteceu

2026-07-20 • via Nuitee
A
Ana Beatriz • couple • br
7
2026-07-20 • via Nuitee
L
Lucas • extended_group • br
9
Muy buena, me sentí en casa
Pros:

Buena ubicación, staff solícito e bem treinado, limpeza ok

Cons:

Internet

2026-07-20 • via Nuitee
G
Genilssa • couple • br
7
2026-07-20 • via Nuitee
A
Aecio • solo_traveller • br
8
2026-07-20 • via Nuitee
J
JESSICA • solo_traveller • br
4
2026-07-19 • via Nuitee
E
Edileia Conceicao • couple • br
4
2026-07-19 • via Nuitee
L
Luciano • solo_traveller • br
8
Pros:

Boa localização, próximo a tudo, bem atendido e suprimiu com minhas necessidades.

Cons:

Banheiro um pouco apertado.

2026-07-19 • via Nuitee
J
Joelfran • couple • br
10
2026-07-18 • via Nuitee