Hilton Garden Inn New York - Times Square Central

Hotels
•
Hilton Garden Inn
8 (2083 reviews)
136 West 42nd Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great customer service
Centrally located and convenient
Cons:
No free breakfast available

Categories

Cleanliness
7.75
Rooms were cleaned every day and generally well-maintained.
Service
8.75
Exceptional customer service from the staff, especially iBeth and Joe.
Location
8.75
Centrally located, within walking distance to major attractions.
Room Quality
7.75
Rooms were cozy, clean, and well-equipped.
Amenities
7.75
Standard quality for this hotel tier.
Value for Money
7.75
Better prices compared to neighboring hotels.
Food and Beverage
7.75
The restaurant and room service were delicious.
Overall Experience
7.75
Positive overall experience, enhanced by staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:44

Property Description

Central Location in New York City

Luxurious Rooms and Amenities

Convenient Facilities and Services

Book your stay at Hilton Garden Inn New York - Times Square Central for a prime location in the heart of the city, just steps away from Times Square and Broadway. Indulge in our well-appointed rooms equipped with modern conveniences like flat-screen TVs, refrigerators, and free WiFi. Enjoy access to our fitness centre, restaurant, and lobby bar, ensuring a comfortable and convenient stay. With a business centre and 24-hour front desk, we cater to all your needs seamlessly. Don't miss out on exploring nearby attractions such as Central Park. Experience the best of New York City with us.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The resort fee includes: Citi Bike passes, F&B credit, free wifi and Starbucks coffee.

Hotel places a hold for room rate, taxes, fees, and $100 per night for incidentals on your credit/debit card. Charges or fees (e.g., smoking, pets, late payments, early check in or late check-out) may be deducted.

Unused funds are released in 5–14 business days depending on your financial institution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Property Accessibility

Total Disability Score: 71.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2083 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 7.75
A
Ahmet • family_with_children • tr
10
2026-09-16 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-09-15 • via Nuitee
R
Rafael • extended_group • us
1
Horrible customer service!!
Pros:

Great location near Times Square.

Cons:

Great location but absolute trash room and service.

We booked a 2-bedroom hotel but we ended up in a 1-bedroom hotel in the first night. Imagine having 4 people in one bed! So some of us ended up sleeping on the floor. Then the next day before getting moved to a proper 2-bedroom, we dealt with a ceiling water leak! Some of our shoes and clothes got wet!

So they apologized and promised us two nights free as a compensation for the above. Yesterday, when we checked out, we noticed that our credit card got charged for 2 additional nights!!!!!! Instead of deducting it!!!!! So now we’re looking at $4219 for seven nights plus $1300 for the two nights that was supposed to be a refund but instead we got charged!!!

2026-09-13 • via Nuitee
K
Kareem • couple • us
1
2026-09-12 • via Nuitee
K
Krystal • couple • tt
8
2026-09-09 • via Nuitee
G
Guilherme • solo_traveller • br
10
Pros:

Excellent location. Staff was great!

2026-09-09 • via Nuitee
C
Candice • couple • us
9
2026-09-06 • via Nuitee
P
Peter • couple • sk
8
2026-09-06 • via Nuitee
L
Lillian • couple • pr
8
2026-09-03 • via Nuitee
D
DaVaughn • couple • ca
10
2026-09-03 • via Nuitee
J
Jane • couple • gb
8
2026-09-03 • via Nuitee
R
Rodriguez • solo_traveller • us
9
2026-08-31 • via Nuitee
M
Matan • couple • il
2
Many problems with key cards to the rooms. A lot of noise from the street.
2026-08-30 • via Nuitee
B
Badri • couple • us
5
2026-08-29 • via Nuitee
A
Adrianus • extended_group • nl
8
Pros:

de locatie

Cons:

het ontbijt is niet duidelijk. A la carte is relatief duur maar wordt niet verteld dat je ook gewoon van het buffet kan pakken.

2026-08-27 • via Nuitee
K
Kathleen • extended_group • us
8
Good location for a night or two visiting NY.
Pros:

Good location, right in Times Square area, if you are going to the theater. Just 2 blocks to Bryant Park. No Lobby to speak of but a small area offers free coffee/tea and water and there is a very small but serviceable alcove selling snacks, etc. There is a restaurant and bar which we did not check out.

Cons:

I would have liked to have an easy chair or some kind in the room.

2026-08-25 • via Nuitee
L
Lina • couple • de
8
Perfekte Lage für NYC
Pros:

Die Lage war das Highlight und die Mitarbeiter waren super freundlich und hilfsbereit.

Cons:

Leider war der Henkel der Dusche kaputt.

2026-08-24 • via Nuitee
F
Festim • couple • us
7
2026-08-23 • via Nuitee
P
PERSAUD • family_with_children • gy
5
2026-08-23 • via Nuitee
M
Martin • family_with_children • gb
8
2026-08-21 • via Nuitee