Hotel Colonial Cancun

Hotels
7.3 (456 reviews)
Tulipanes 22 x Avenida Tulum , Cancún , mx

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Buena ubicación
Amabilidad del personal
Precio accesible
Cons:
Problemas de limpieza
Mantenimiento de instalaciones

Categories

Cleanliness
6.2
Multiple mentions of issues with bathroom cleanliness and odors in some rooms.
Service
8.2
Mixed reviews, but several positive mentions of staff being helpful and friendly.
Location
8.7
Many reviews highlight the hotel's very convenient location.
Room Quality
6.7
Inconsistent room quality; some issues with size and maintenance were noted.
Amenities
6.7
Amenities like WiFi and bathroom conditions received some complaints.
Value for Money
7.7
Generally seen as good value for money considering the location.
Food and Beverage
7
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.2
Overall mixed experience; enjoyed the location and friendly staff but disappointed with some facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Hotel in Cancun with Free Wi-Fi and Garden

Spacious Rooms with Cable TV

Indulge in comfort at Hotel Colonial Cancun with spacious rooms featuring cable TV and private bathrooms for your relaxation.

Convenient Amenities and Services

Enjoy free Wi-Fi, an internet café, laundry services, and fax facilities during your stay at Hotel Colonial, ensuring a hassle-free experience.

Prime Location with Easy Access to Transportation

Located near public transportation and surrounded by restaurants and entertainment options, Hotel Colonial Cancun is the perfect choice for your next getaway.

Book now to experience the ultimate blend of comfort and convenience at Hotel Colonial Cancun.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

This property does not allow the consumption of alcoholic beverages.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.3
Based on 456 reviews
Cleanliness: 6.2
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 7
Overall Experience: 7.2
K
Karol solo_traveller mx
10
Pros:

Ubicación

2026-07-23 via Nuitee
F
floris solo_traveller mx
7
2026-07-18 via Nuitee
J
julio hoil solo_traveller mx
6
Pros:

Todo bien. Son abitaciones sencillas. Pero limpias .. si llevas niños pequeños te piden acta de nacimiento o una identificación de los pequeños eso me pareció una exelente medida de seguridad 😃 todo limpio y el personal muy accesible sin duda alguna puedo decir que si vuelvo a Cancún. ... Mi estancia será con ellos

Cons:

Todo bien limpio ordenado y un buen trato del personal no tengo ninguna queja

2026-07-17 via Nuitee
M
Maria del Rosario solo_traveller mx
10
Hotel recomendado
Pros:

Me gusto la ubicacion, amabilidad de los empleados y limpio el hotel, yo si regreso

Cons:

Todo me agrado

2026-07-12 via Nuitee
J
Josue Josafat Joaquin solo_traveller mx
6
Pros:

Nada cumple con lo de un hotel para pasar la noche

Cons:

La atención del personal es muy Hostil y grosera. El acceso en vehículo es muy difícil. Y nadie te ofrece ayuda.

2026-07-11 via Nuitee
J
Jesus Ricardo couple mx
7
Nos sentamos comodos
Pros:

Su atención

Cons:

Se olvidaron del último favor que les pedimos con respecto a la T.V.

2026-07-10 via Nuitee
L
Llopagui solo_traveller mx
10
2026-07-10 via Nuitee
J
Javi; solo_traveller cl
7
Pros:

Ubicación excelente, una opción económica para quienes buscan una buena alternativa al descanso y buscan no pagar de más.

Cons:

Fuera de un pequeño incidente que tuvimos antes de irnos todo bien, las instalaciones son algo antiguas pero estaba muy limpio y hacen aseo diario.

2026-07-09 via Nuitee
N
Nadia couple mx
7
Cons:

Estuvimos como 5 horas sin luz y la señora de la noche solo daba vueltas parecía que solo nos dio el avión no solucionaba nada

2026-07-07 via Nuitee
R
Rivera Urbina solo_traveller mx
6
Pros:

La ubicación centrica

Cons:

Pues les falta fumigar más seguido

2026-07-03 via Nuitee
R
Rivera Urbina solo_traveller mx
6
2026-07-03 via Nuitee
A
Arturo solo_traveller ca
10
2026-06-30 via Nuitee
J
Javier Melchor solo_traveller mx
9
Pros:

Limpio, cómodo, buen precio, ubicación estupenda y su personal atento

Cons:

El aire no está muy bien calibrado, con los grados en que debería acondicionar

2026-06-19 via Nuitee
T
Tpmas family_with_children mx
6
Pros:

No aplica

Cons:

Habitación sin vista natural, obscura, la alberca pequeña, etc

2026-06-04 via Nuitee
L
LuisLuis solo_traveller mx
8
2026-06-03 via Nuitee
O
Ovalle family_with_children mx
9
Pros:

Las camas supercomodas

Cons:

Hay mucho ruido alrededor

2026-05-31 via Nuitee
D
Diego solo_traveller cr
1
Pros:

Del hotel nada, estaba sucio no tenía agua, nos cambiaron de habitación y no había agua caliente.
Se nos perdieron unas prendas de ropa cuando cambiamos de habitación y no aparecen
El aire acondicionado estaba re sucio

Cons:

Del hotel nada, estaba sucio no tenía agua, nos cambiaron de habitación y no había agua caliente.
Se nos perdieron unas prendas de ropa cuando cambiamos de habitación y no aparecen
El aire acondicionado estaba re sucio

2026-05-30 via Nuitee
T
Taylor solo_traveller us
7
Friendly, felt safe
Pros:

I like that it was convenient

Cons:

Drop off/ pick location required some walking couldn’t drive directly to location

2026-05-30 via Nuitee
M
Mar solo_traveller mx
10
Pros:

Todo muy bien en general, buena ubicación, y buen servicio.

2026-05-29 via Nuitee
M
Marco Aguirre Giraldo couple co
10
2026-05-25 via Nuitee