VR Queen Street Hotel & Suites

Hotels
•
VR Hotels and Resorts
8 (4435 reviews)
401 Queen Street , Auckland , nz

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
6.89
Several reviews highlighted cleanliness issues, particularly in the bathroom.
Service
8.86
Staff received high praise for being kind and helpful.
Location
8.9
The location was repeatedly noted as perfect and convenient.
Room Quality
7.35
Some complaints about room size and ventilation, but overall decent.
Amenities
7.88
Amenities provided were generally acceptable, with some issues noted.
Value for Money
8.34
Good value for the price considering the location and service.
Food and Beverage
7.89
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
7.86
A generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:10

Property Description

Central Location in Auckland CBD

Convenient Amenities

Modern and Well-Equipped Rooms

Experience the heart of Auckland at VR Queen Street Hotel and Suites. With a prime location in the CBD, enjoy easy access to popular attractions. The hotel offers self-catering accommodation with free Wi-Fi, ensuring a comfortable stay. Take advantage of the 24/7 front desk for added convenience. From modern bathrooms to Smart IP TVs, the rooms are designed for relaxation. Don't miss the fully equipped kitchen in the air-conditioned suites. Whether for business or leisure, VR Queen Street caters to your needs effortlessly. Book now for a memorable stay in Auckland.

Important information:

Please note that car parking is NZD $35 per night per car, and BOOKING REQUIRED. To reserve a space, please contact the property in advance, using the contact details found on the booking confirmation.

VR Queen Street Hotel & Suites requires a NZD 250 credit card pre authorization or cash deposit upon check in to cover any incidental charges. You must show a valid photo ID and credit card upon check in.

Please be aware that full payment for your stay will be required before your arrival. For further information contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.15% charge when you pay with a credit card.

Please Note: Nonrefundable rate plans will continue to be charged the full accommodations cost within 24-hours of booking being made as per standard policy. No changes or modifications will be accepted on these rate plans.
Cancelations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges. Cancelations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodations cost per room booked.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    People no matter the age stay for NZD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 4435 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 7.86
S
Sheng • solo_traveller • nz
8
Pros:

The decoration and facilities in the room are excellent, which cater to my expectations. The breakfast is cheap and satisfactory here. Meanwhile, both the reception staff and the cleaners are friendly to customers here.

Cons:

There's something wrong with the elevator. The room number is 505, but it takes me to the sixth floor at the beginning.

2026-07-04 • via Nuitee
L
Lagman • solo_traveller • nz
8
Pros:

All goods

Cons:

Nothing

2026-07-03 • via Nuitee
W
William • solo_traveller • se
7
2026-07-03 • via Nuitee
M
Marshall • solo_traveller • nz
8
Pros:

Great location. Good helpful staff.

Cons:

No complaints.

2026-07-02 • via Nuitee
M
Minako • solo_traveller • jp
5
微妙
Pros:

室内には水がないが、フロントに浄水器があるところ。

Cons:

埃が溜まっている部分が多かったのと、換気がとても悪かった。トイレも流されにくく注意しなければならなかった。また、マットレスと布団にシミがあった。全体的にあまり綺麗ではなかった。

2026-07-01 • via Nuitee
B
Brady • family_with_children • nz
4
Pros:

Location

Cons:

No cooking utensils. Access to other floors.

2026-07-01 • via Nuitee
C
Cheyanne • couple • nz
10
Very good, loved it. Very prettyy
Pros:

The inside was very clean and prettyy! Me and my partner lovedd the room and even the lobby. The property is just very nice

Cons:

Nothing much at all. The blankets were a but thin but that wasnt much of a problem since the room was warm.

2026-06-30 • via Nuitee
A
Abdullah • solo_traveller • kw
1
2026-06-30 • via Nuitee
G
Gill • solo_traveller • nz
7
2026-06-30 • via Nuitee
R
Raelene • extended_group • nz
3
Cleanliness was not okay and we would not stay again.
Pros:

It is in a great location

Cons:

The bathroom was not clean. There was mould on the door frames, windows and walls. There was no ventilation (no extraction unit in the bathroom and no opening windows). The air conditioning unit did not work properly so the room was stuffy and did not smell clean.

2026-06-29 • via Nuitee
F
Fynn • solo_traveller • nz
10
cheap
Pros:

just well good for the price

2026-06-29 • via Nuitee
T
TOBELMANN • family_with_children • nc
10
super
Pros:

la place et la propreté

Cons:

rien tout était bien

2026-06-28 • via Nuitee
S
Sally • solo_traveller • nz
7
Pros:

Great location, very friendly helpful staff

Cons:

The restaurant was closed on Tuesday evening

2026-06-26 • via Nuitee
S
Sakura • solo_traveller • jp
5
2026-06-26 • via Nuitee
V
Vella • solo_traveller • au
10
Thank you all the VR hotel front office staff staff for an excellent service 👏 amazing service
Pros:

Service was excellent

Cons:

Location is perfect

2026-06-25 • via Nuitee
B
Barbara • solo_traveller • au
9
2026-06-25 • via Nuitee
G
Gagandeep • solo_traveller • nz
4
2026-06-23 • via Nuitee
J
Jill • solo_traveller • nz
8
2026-06-22 • via Nuitee
A
Ali • family_with_children • nz
8
Very nice thanks
Pros:

Very happy with our stay. The shower needs fixing though. Blocked water vexperience and brown holes where a shelf maybe has been removed could have been fixed to be less obvious ents in the shower head preventing a nice shower

2026-06-21 • via Nuitee
K
Kylie • extended_group • nz
7
Fit for purpose
Pros:

Comfortable
Good space
Good price

Cons:

Black mould in bathroom
Not clean
Hair on floor
Damage to areas with screws sticking out which was dangerous

2026-06-21 • via Nuitee