Matterhorn Lodge Boutique Hotel & Apartments

Hotels
9.8 (1044 reviews)
Englischer Viertel 11 , Zermatt , ch

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cozy rooms
Friendly staff
Great location
Delicious breakfast
Cons:
High price
Some missing amenities
Cleanliness concerns

Categories

Cleanliness
9.5
Some complaints about cleanliness and lack of items such as towels and soap.
Service
9.99
Most reviews praised the staff for being friendly and helpful.
Location
10
The location was frequently mentioned as a strong point, especially the view.
Room Quality
9.98
Guests remarked on the comfort and elegance of the rooms.
Amenities
9.49
Some amenities were lacking, such as a functioning spa and proper breakfast options.
Value for Money
9.46
There were comments about the hotel being overpriced compared to the offerings.
Food and Beverage
10
Reviews were generally positive about breakfast, but some complaints about quality.
Overall Experience
10
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Classic Alpine Style Decor:
Hotel Matterhorn Lodge, opened in 2012, offers a charming Alpine ambiance in the heart of Zermatt. The classic Alpine decor creates a cozy and inviting atmosphere for guests to relax and unwind.

Wellness Area with Saunas:
Indulge in relaxation at the hotel's wellness area, boasting three different saunas. After a day of skiing or exploring the picturesque surroundings, guests can rejuvenate their senses and soothe their muscles in the tranquil sauna facilities.

Convenient Amenities and Services:
From free WiFi and flat-screen TVs to a delicious daily breakfast, the Matterhorn Lodge ensures a comfortable stay for every guest. Additionally, with a hotel bar, ski storage room, and complimentary shuttle service to the train station, convenience is at the forefront of the hotel's offerings.

Experience the allure of Zermatt at Hotel Matterhorn Lodge. Book your stay now for a memorable Alpine getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property in advance of how many are arriving and include their age.

Please also note that extra beds must be requested before arrival. The booking confirmation states the contact details.

Please note that the wellness center is open from 14:30 to 21:00 daily.

Please note that the wellness area, breakfast, housekeeping and reception are unavailable from April 27th to May 23rd, 2025.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.8
Based on 1044 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.49
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 10
M
Marek couple pl
10
Same guests, same hotel - next year
Pros:

We came back to this hotel for the second year in a row — and I think that fact alone says more than any review could. Because this is much more than a place to spend the night. It’s the unique atmosphere, the attention to detail, the people, and the feeling you get from the moment you arrive. It’s what makes this place truly special and makes you want to come back.

I can’t imagine staying anywhere else in Zermatt.

Tim and the whole team — thank you for your hard work and for making our stay once again truly remarkable. We’re already looking forward to coming back!

2026-08-15 via Nuitee
P
P couple nl
9
Zeer comfortabel hotel in Zermatt
2026-08-15 via Nuitee
P
pascal couple fr
8
Cons:

trop chaud dans la chambre

2026-08-12 via Nuitee
P
Parisa couple us
10
2026-08-12 via Nuitee
M
Markus couple ch
10
Geniale Lage, freundliche Mitarbeiter, schönes gepflegtes Haus
Pros:

gutes Frühstück mit viel frischem Angebot aus der Region, super gute und schöne Lage, die Einrichtung vom Hotel ist sehr stillvoll und super gemütlich gemacht. Sehr nettes und zuvorkommendes Personal, es war ein super schöner Aufenthalt.
Sehr zu Empfehlen.

Cons:

Da gibt es wirklich nichts was uns nicht gefallen hätte

2026-08-12 via Nuitee
S
Sonja couple de
10
Unvergessliche und hervorragende Lodgetage!
Pros:

Genial! Wir waren das zweite Mal
Hier und wir kommen sicher wieder. Zimmer und Aufenthaltsräume perfekt, Wellness angemessen und Erholungswert des gesamten Hotels großartig. Hervorragendes regionales Frühstück zum Verwöhnen! Und vor allem die Menschen vor Ort mit herzlichem Engagement und authentischer Gastfreundlichkeit, danke für alles ans phantastische Team Ruben, Melanie und alle anderen fleißigen HelferInnen!

Cons:

Ich denke und denke… aber ws war wirklich alles perfekt!

2026-08-11 via Nuitee
H
HIDESHI couple gb
8
2026-08-11 via Nuitee
K
Kat solo_traveller ch
10
Pros:

Konumu çok güzel yerde özellikle otelin odanları çok konforlu ve gerçekten çok rahat edici çalışanları çok yardımsever ve müşterilerini çok hoş karşılıyorlar.

2026-08-09 via Nuitee
S
SANDEEP couple us
9
Comfortable cozy hotel!
Pros:

Comfortable and cozy hotel. Wonderful bathrooms!
Very friendly breakfast/restaurant area staff
good breakfast

Cons:

Our reservation for four people and two rooms didn’t go through the system to the hotel and they charged us extra for two people. Make sure you specify all guests on bookings platform.

2026-08-09 via Nuitee
A
Anabel couple ch
10
The loveliest stay in the center of Zermatt
Pros:

We had an amazing stay at the Matterhorn Lodge. The location is right in the center of Zermatt, the room was very comfortable, clean and spacious with a little view of the Matterhorn which made it even more special. The breakfast was plentiful and delicious - George made sure all of our wants were met. The staff overall was very attentive and full of good recommendations. We even spent our last day enjoying the wonderful spa - the perfect way to end a hiking day. I would highly recommend this hotel to anyone passing by Zermatt!

Cons:

Nothing

2026-08-09 via Nuitee
S
Silvia couple it
9
2026-08-08 via Nuitee
M
Mengze couple ch
8
Just ok
Pros:

I think it's an average swiss hotel. It provides what you need to the average level but there's nothing memorable.

Cons:

The breakfast selection is not generous at all.

2026-08-07 via Nuitee
E
Elizabeth family_with_children us
8
Beautiful lodge!
Pros:

This is a beautiful lodge in a great location. The small spa in the basement was terrific and the patio with views was delightful.

Cons:

Be aware that there is no separation of the bathroom/shower from the sleeping area. Depending on who you are traveling with this may be an uncomfortable situation. Also some rooms have no view, windows have no screens so opening them for ventilation on the ground floor lead to insects and a cat coming to call.

2026-08-07 via Nuitee
S
Sabyrzhan couple kz
10
2026-08-07 via Nuitee
A
amyfB6283MZ Family
10
Epic Hotel
Pros:

What an amazing hotel! Everything was excellent. Staff was friendly and the rooms were great! Hope to go back in the winter for a ski trip! Thanks for a wonderful experience!

2026-08-06 via Tripadvisor
M
Monika couple ch
10
Wir haben die Tage sehr genossen
Pros:

Einfach ein sehr schönes Hotel mit freundlichem Personal , zum wohlfühlen

Cons:

Nichts

2026-08-03 via Nuitee
E
Edith couple il
10
Séjour parfait
Pros:

Tout était parfait ! La chambre, l’accueil, le petit déjeuner, la localisation de l’hôtel….

Cons:

Rien à dire sauf le prix un peu trop élevé.

2026-08-03 via Nuitee
L
Luiz couple br
9
Amazing option
Pros:

Great room, very clean and comfortable. Outstanding spa

Cons:

Breakfast can be improved

2026-08-03 via Nuitee
9
987kriss Family Atlanta, Georgia
10
Beautiful boutique hotel
Pros:

This is the most adorable boutique hotel. So many special touches and charm. Room was spacious and well appointed. Breakfast was delicious and the service was first class. The view of the Matterhorn is amazing!!!! I highly recommend this hotel and would stay here again.

2026-08-02 via Tripadvisor
D
Daniela couple at
10
2026-08-02 via Nuitee