Matterhorn Lodge Boutique Hotel & Apartments

Hotels
9.8 (981 reviews)
Englischer Viertel 11 , Zermatt , ch

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cozy rooms
Friendly staff
Great location
Delicious breakfast
Cons:
High price
Some missing amenities
Cleanliness concerns

Categories

Cleanliness
9.5
Some complaints about cleanliness and lack of items such as towels and soap.
Service
9.99
Most reviews praised the staff for being friendly and helpful.
Location
10
The location was frequently mentioned as a strong point, especially the view.
Room Quality
9.98
Guests remarked on the comfort and elegance of the rooms.
Amenities
9.49
Some amenities were lacking, such as a functioning spa and proper breakfast options.
Value for Money
9.46
There were comments about the hotel being overpriced compared to the offerings.
Food and Beverage
10
Reviews were generally positive about breakfast, but some complaints about quality.
Overall Experience
10
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Classic Alpine Style Decor:
Hotel Matterhorn Lodge, opened in 2012, offers a charming Alpine ambiance in the heart of Zermatt. The classic Alpine decor creates a cozy and inviting atmosphere for guests to relax and unwind.

Wellness Area with Saunas:
Indulge in relaxation at the hotel's wellness area, boasting three different saunas. After a day of skiing or exploring the picturesque surroundings, guests can rejuvenate their senses and soothe their muscles in the tranquil sauna facilities.

Convenient Amenities and Services:
From free WiFi and flat-screen TVs to a delicious daily breakfast, the Matterhorn Lodge ensures a comfortable stay for every guest. Additionally, with a hotel bar, ski storage room, and complimentary shuttle service to the train station, convenience is at the forefront of the hotel's offerings.

Experience the allure of Zermatt at Hotel Matterhorn Lodge. Book your stay now for a memorable Alpine getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property in advance of how many are arriving and include their age.

Please also note that extra beds must be requested before arrival. The booking confirmation states the contact details.

Please note that the wellness center is open from 14:30 to 21:00 daily.

Please note that the wellness area, breakfast, housekeeping and reception are unavailable from April 27th to May 23rd, 2025.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 981 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.49
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 10
N
Nina • couple • ch
10
Pros:

Absolut fantastischer Aufenthalt! Das Personal war sehr herzlich, das Frühstück hervorragend frisch mit vielen regionalen Produkten und besonders schön war auch, dass wir den Spa auch nach dem Check-out noch nutzen durften. Vielen Dank – wir kommen gerne wieder!

2026-07-04 • via Nuitee
M
Michel • couple • br
10
Perfeita
Pros:

O hotel é lindo , atendimento maravilhoso da equipe toda , parabéns aos funcionários pelo ótimo atendimento e serviços .

2026-07-04 • via Nuitee
H
Hansjoerg • couple • ch
9
2026-07-02 • via Nuitee
E
Eva • solo_traveller • ch
10
2026-07-02 • via Nuitee
S
saransh • family_with_children • in
4
This is a serious concern for the management. The hotel is great, but the staff behavior needs urgent attention and acti
Pros:

The apartment itself was very clean, comfortable, and well maintained. The room and facilities were excellent, and overall the stay could have been a very pleasant one.

Cons:

Unfortunately, the experience ended very badly because of the behavior of the reception staff. One night, while using the kitchen, a small piece of bread got burnt, which triggered the fire alarm. The fire department came, but there was no fire, no damage, and no issue with the room—only burnt bread in the kitchen.
The next day, the reception staff demanded a charge from me, first saying €300 and then €400, even though this charge was not clearly communicated or written anywhere. When I refused to provide my credit card, both reception staff members became extremely rude. As I was leaving, they told me they “wish the worst” for me and wished me bad luck. This was shocking and completely unacceptable behavior from people working in hospitality.
The property itself is beautiful, clean, and comfortable, but the attitude of the reception staff completely changed the experience and left a very bad impression. I have stayed in many excellent hotels around the world, including luxury hotels in Switzerland, and I have never experienced such rude treatment.

2026-07-01 • via Nuitee
A
Arnold • solo_traveller • ch
8
2026-06-29 • via Nuitee
C
Chengwei • couple • us
10
2026-06-28 • via Nuitee
C
Claudia • couple • us
10
I had the perfect stay, and I will be back!
Pros:

The Matterhorn Lodge is a beautiful property, perfectly located.

2026-06-28 • via Nuitee
L
Laurence • solo_traveller • fr
9
Pros:

L endroit etait bien situe

Cons:

Rien

2026-06-28 • via Nuitee
P
Pascal • couple • ch
9
2026-06-28 • via Nuitee
P
Piyawat • extended_group • mt
7
2026-06-27 • via Nuitee
N
Norikazu • couple • jp
10
最高
Pros:

ロケーション、スタッフ対応全て良かったです。朝食も良かった。

2026-06-27 • via Nuitee
L
Lucie • solo_traveller • us
10
An amazing experience. We will definitely be back.
Pros:

Beautiful hotel, great rooms, excellent breakfast

Cons:

All was great

2026-06-24 • via Nuitee
S
Shreenu • couple • za
10
One of the few times I genuinely loved everything about a hotel stay!
Pros:

EVERYTHING!!
This was the best accommodation experience all round and I loved absolutely everything about it. The staff were amazing, the breakfast was so good and fresh, the communication beforehand, the rooms!! This place was spotless, always smelled so good wherever we walked. Just a 11/10 experience personally. Massive thank you to Tim, Melanie and George for their hospitality.

Cons:

That I will be comparing all hotels to this one moving forward.

2026-06-24 • via Nuitee
K
Kelly • solo_traveller • au
9
Luxury, exceptional service, great location.
Pros:

The staff were amazing, the property is pure luxury.

2026-06-24 • via Nuitee
M
Mykhailo • couple • ua
10
2026-06-23 • via Nuitee
J
Jesshanie • solo_traveller • gb
8
Lovely hotel stay
Pros:

The hotel is in central location, close to where the shops are and to the train station.

The room is spacious, it has a bath tub although I did not use it, but those who have the time to do so it’s a good treat.

The shower pressure! I love it. After long and exhausting day, a smooth and nice shower pressure relieves the exhaustion away!

The staff are really nice.

Cons:

The whole bathroom are is too exposed, there is no door that separates the bathroom and bedroom, but perhaps others would like it that way, its just preference. Although you have separate toilet and shower, the door is only one. I am not sure if the room is meant for 1 person.

2026-06-23 • via Nuitee
K
kun • couple • cn
8
Good but weird
Pros:

The hotel is like a beautiful museum and very spacious

Cons:

Our rental car was hit in their parking lot. Very weird…..

2026-06-22 • via Nuitee
C
Catherine • couple • au
9
Wonderful, central hotel with every amenity you could want
Pros:

Fantastic hotel/apartment with beautiful Matterhorn views.friendly staff and super convenient location

Cons:

Nothing

2026-06-21 • via Nuitee
B
Bennecke • solo_traveller • de
10
Pros:

Tolle Lage, schöne Terrasse, super Frühstück

2026-06-21 • via Nuitee