Sura Hagia Sophia Hotel

Hotels
8.8 (8362 reviews)
Divanyolu Cd. Alemdar Mh. Ticarethane Sk. No:10 Sultanahmet , Istanbul , tr

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Cleanliness issues

Categories

Cleanliness
7.76
Some reviews mention issues with cleanliness, specifically that the family rooms were in the basement with a bad smell.
Service
9.23
Numerous mentions of helpful and friendly staff, particularly Meryem, who received high praise.
Location
9.27
Multiple reviews highlight the excellent location, easily accessible on foot.
Room Quality
8.72
Rooms are described as comfortable, clean, and of high standard.
Amenities
8.75
Facilities such as breakfast and services are generally rated positively.
Value for Money
8.71
General sentiment reflects a fair value for the quality of services provided.
Food and Beverage
9.26
Food quality is repeatedly praised, with mentions of good breakfasts and beverages.
Overall Experience
8.73
Overall sentiment indicates a very positive hotel experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:14

Property Description

Luxurious Ottoman-Style Architecture and Peaceful Botanic Garden
Sura Hagia Sophia Hotel, located in Sultanahmet, features traditional Ottoman-style architecture, an outdoor swimming pool, and a serene botanic garden with various flower species. Enjoy the tranquil ambiance and beautiful surroundings during your stay.

Comfortable and Well-Equipped Rooms
Experience a calm and quiet atmosphere in soundproof rooms equipped with modern amenities such as air conditioning, LCD TV, and a fully stocked minibar. The private bathrooms come with complimentary toiletries and slippers, ensuring a comfortable stay.

Gourmet Dining and Relaxation Options
Indulge in a rich buffet breakfast and savor Ottoman cuisine at Deraliye Restaurant. Unwind with a cup of coffee in the peaceful garden or at Khaldi Café. Pamper yourself at the spa facilities with Turkish bath and massage sessions, or stay active at the fully-equipped fitness center.

Experience luxury and relaxation at Sura Hagia Sophia Hotel. Book your stay now for an unforgettable experience.

Important information:

Guests are kindly requested to show the credit card used for reservation upon check-in. Please note that the name of the guest needs to correspond with the name on the credit card when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 11 years old stay for € 30 per person per night when using an available extra bed.
    People 12 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 8362 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
D
Diana • couple • kz
6
Only breakfast was good. Check-in was late and we got room on a basement floor, however we booked a standard one.
Pros:

Breakfast

Cons:

Room, extremely noisy, no windows, no ventilation system in the bathrooms.

2026-06-13 • via Nuitee
M
Molly • couple • gb
10
Pros:

Alkan was the best bellboy eren reception was good reyhan also good

2026-06-13 • via Nuitee
M
Mehreen • extended_group • gb
10
Pros:

Kaan was excellent and provided really good customer service

Cons:

Clean and great

2026-06-13 • via Nuitee
M
Mohamed-hanad • couple • gb
10
Pros:

Eden and reyhan was the best reception also bell captain Hasan and Kaan good staff 🙏

2026-06-13 • via Nuitee
K
khalid • solo_traveller • sa
9
Pros:

Pleasant helful staff. Eren in reception especially

Cons:

Cheerful and helful

2026-06-13 • via Nuitee
A
Ali • extended_group • ie
4
2026-06-13 • via Nuitee
S
Sahar • solo_traveller • gb
9
Pros:

Ekrem best bellboy

2026-06-12 • via Nuitee
F
Francoise • extended_group • au
9
24 hour layover, in transit - great place to stay.
Pros:

Absolutely lovely location, perfect for all the main tourist sights for our 24 hour layover. We were upgraded to an even better room view, which was amazing. Reception - host welcoming, and checking that went well - thanks Aynura and Samida. A very special shout out to Egram, who went above what we expected on eaving, including calling our airport transport to reassure us all was well, and getting bags down the road -incredibly friendly and helpful. Steam and Sauna room were a lovely bonus.

Cons:

Confusion over not having pool towels / spare towels at the pool - these should be available at pool side, or very clearly stated in room to bring towels down. Not sure why restricting complementary water bottles in the room, and fridge didn't chill water well.

2026-06-12 • via Nuitee
A
Adam • solo_traveller • gb
8
Great location and nice hotel
Pros:

Great location

Cons:

Nothing

2026-06-12 • via Nuitee
R
Roman • family_with_children • gb
7
2026-06-12 • via Nuitee
C
carla • couple • nl
7
Rustig en dichtbij monumenten
Pros:

Geen 5 ⭐. Mooi van buiten, zeer verouderd binnen. Ontbijt is goed. Personeel fantastisch, vooral de luggage mannen. Locatie is goed, zeer centraal bij monumenten

Cons:

Verouderd, geen kastjes om kleding te opruimen, geen hakjes in badkamer om kleding te ophangen.

2026-06-12 • via Nuitee
S
shahad • family_with_children • iq
4
Pros:

Only Location , room size was good

Cons:

They tripled x3 the price when we want to extend our stay , they didn't refill water and other stuff, cleanse of bathroom terrible the bath full of mold the shower head turned black of mold, i have baby and they didn't clean floor and sheets was dirty. Although I write to them regarding the cleaning before arrival .

2026-06-12 • via Nuitee
T
Thomas • solo_traveller • de
10
Pros:

EKREM AND HASAN WAS THE BEST BELLBOY AND CAPTAIN

2026-06-12 • via Nuitee
N
Noé • solo_traveller • fr
3
Indigne d’un 5 étoiles
Pros:

L’emplacement et choix du petit déjeuner

Cons:

Hôtel indigne d’un 5 étoiles, personnel incompétent et pas serviable
Chambre sale ménage approximatif, sol de la chambre sale et mal entretenu

2026-06-12 • via Nuitee
K
Kathrin • couple • de
10
2026-06-12 • via Nuitee
E
Ellen • solo_traveller • nl
9
2026-06-11 • via Nuitee
M
Marcin • couple • pl
5
Pięć gwiazdek to już chyba przeszłość
Pros:

Dużą zaletą hotelu jest jego lokalizacja. Znajduje się bardzo blisko zabytkowego centrum miasta, dzięki czemu większość najważniejszych atrakcji turystycznych jest dostępna w krótkim czasie spacerem. To bardzo dobry punkt wypadowy do zwiedzania i poznawania okolicy, bez konieczności korzystania z transportu publicznego czy taksówek. Strefa basenowa jest estetyczna i zadbana, a sam basen prezentuje się bardzo ładnie. Niestety dużym minusem jest bardzo mała liczba leżaków. W praktyce często brakuje miejsca do odpoczynku przy basenie, a ze względu na ograniczoną przestrzeń trudno wygospodarować miejsce na dodatkowe leżaki.

Mam również wrażenie, że zdjęcia prezentują tę część hotelu nieco korzystniej niż wygląda ona w rzeczywistości. Na miejscu strefa basenowa wydaje się mniejsza, niż można by oczekiwać po materiałach promocyjnych.

Cons:

Pobyt w hotelu oceniam przeciętnie. Największym rozczarowaniem był pokój, który sprawiał bardzo ponure wrażenie i wyraźnie wymaga remontu. Standard wyposażenia nie odpowiadał moim oczekiwaniom. Później został zmieniony

Niestety śniadania również pozostawiały wiele do życzenia. O godzinie 10:00 wybór jedzenia był już bardzo ograniczony, a wiele produktów nie zostało uzupełnionych. Dodatkowo brakowało czystych kubków, a ekspresy do kawy były nieczynne lub zepsute, co znacząco obniżyło komfort korzystania ze śniadania.

Hotel ma potencjał, jednak wymaga poprawy zarówno pod względem utrzymania pokoi, jak i organizacji serwisu śniadaniowego.

2026-06-11 • via Nuitee
I
Inderjit • solo_traveller • ca
10
Pros:

Hotel location is excellent, staff is very helpful, especially Warishah , who made our stay more comfortable. She was our guide for the city.

Cons:

Nothing as such.

2026-06-11 • via Nuitee
B
Biju • couple • us
10
Great location and good facilities
Pros:

Location location

2026-06-11 • via Nuitee
P
Pavel • couple • ua
10
Pros:

Kaan and gullu best

2026-06-11 • via Nuitee