Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Clean, modern and spacious rooms
Excellent breakfast
Beautiful hotel and pool area
Good facilities and upgrades
Cons:
Location far from centre / limited beach access (construction)
Perceived as expensive / poor value for some guests
Gym dated and limited equipment
Occasional check-in/communication problems
One report of bad odor in a room

Categories

Cleanliness
9.7
Multiple guests mention immaculate rooms and very good housekeeping; only a single report of a bad odor in one room.
Service
9.9
Staff repeatedly praised as attentive, empathetic and helpful; a few isolated check-in/communication issues but overall service is excellent.
Location
7.4
Several guests note the hotel is far from the city center, limited beach access due to construction and expensive transport; a few found the location comfortable but overall location is a common complaint.
Room Quality
9.3
Rooms described as spacious, modern and well maintained; upgraded rooms and good amenities in bathrooms reported.
Amenities
9.2
Pool and general facilities are praised and appear well kept; gym is dated and limited equipment, and beach access is currently restricted by works.
Value for Money
7.9
Multiple comments that the hotel (and its restaurant) is expensive and value is questionable for some guests.
Food and Beverage
8.9
Breakfast is frequently praised for quality and variety; hotel restaurant is seen as expensive and there are some service/miscommunication issues.
Overall Experience
8.9
Majority of reviews report a very positive stay (honeymoons, excellent service, great pool/rooms) despite a few policy annoyances and location/price drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Beachfront Hotel
The Intercontinental in Cartagena's Bocagrande area offers a luxurious stay right on the beach.

Elegant Rooms with Spectacular Views
Each room is elegantly decorated and features amenities like a flat-screen TV and minibar. Some rooms offer breathtaking views of the Caribbean Sea or Cartagena Bay.

Rooftop Terrace and Outdoor Pool
Guests can unwind at the hotel's rooftop terrace and bar, enjoying a wide range of cocktails. The outdoor pool provides a perfect spot to relax under the sun.

Experience the ultimate blend of luxury and relaxation at Intercontinental Cartagena. Book now to indulge in a beachfront getaway like no other.

Important information:

For security reasons, all guests must be registered at the Front Desk during the check in process. Consequently, during your stay, no new guests will be allowed to enter the room within this policy, the InterContinental Cartagena reserves the right to admit additional guests or visitors, who were not registered at the check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.9
Based on 1068 reviews
Cleanliness: 9.7
Service: 9.9
Location: 7.4
Room Quality: 9.3
Amenities: 9.2
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.9
D
Duban Alexis • solo_traveller • co
6
2026-10-29 • via Nuitee
S
Sebastian • couple • co
10
2026-10-19 • via Nuitee
S
Stanley • family_with_children • us
10
2026-10-18 • via Nuitee
T
Tulio • couple • co
10
2026-10-16 • via Nuitee
J
Jairo • family_with_children • co
10
Excelente hotel!
Pros:

Atención del personal e instalaciones óptimas

Cons:

Nada.Todo Oka

2026-10-14 • via Nuitee
H
Hannah • couple • gb
6
2026-10-08 • via Nuitee
J
Juan Manuel • solo_traveller • co
10
Pros:

El personal

Cons:

Todo me gustó

2026-09-07 • via Nuitee
E
Etienne • couple • nl
7
2026-09-05 • via Nuitee
R
Roberto • solo_traveller • pe
9
2026-09-04 • via Nuitee
C
Cespedes • couple • co
1
2026-08-31 • via Nuitee
C
Chris • solo_traveller • us
8
Pros:

Great hotel overall

Cons:

The location was mid

2026-08-31 • via Nuitee
P
Peter Nordt O • solo_traveller • pe
7
2026-08-29 • via Nuitee
J
Julio • couple • co
10
Excelente
Pros:

Todo, desde que llegamos la atención excelente yo cuarto impecable

Cons:

Es un 10/10 volvería siempre

2026-08-27 • via Nuitee
M
Monica • family_with_children • pt
10
Cuando vuelva a Cartagena volveré a este hotel.
Pros:

El desayuno es excelente y me siento muy cómoda con la ubicación. El personal es muy empático y servicial.
Me gustan sus instalaciones.

Cons:

Todo bien

2026-08-24 • via Nuitee
A
ARMANDO • family_with_children • ar
10
EXCELENTE HOTEL, MEJOR DE LO QUE SE VE EN LAS FOTOS
Pros:

Realmente el hotel supero mis expectativas. Todo en la habitación fue impecable, se veía nuevo. Muy buena limpieza, hermosa la pileta y buen gimnasio

2026-08-21 • via Nuitee
A
Abraham • solo_traveller • mx
8
Pros:

La atencion del personal

Cons:

Lanplayany muy lejos del.centro

2026-08-18 • via Nuitee
C
Caroline • family_with_children • fr
6
Rapport qualité prix non conforme
Pros:

L’hôtel est bien décoré, les chambres sont grandes et toutes face a la mer. Personnel très gentil.

Cons:

Il y avait une mauvaise odeur dans la chambre qui nous a gêné toute la nuit. La plage en face de l’hôtel est en travaux en ce moment et l’hôtel est plutôt assez loin du centre avec des taxis/ Uber très cher (plus cher qu’en France)

2026-08-18 • via Nuitee
P
pervinder • couple • gb
9
was very good and would stay again
Pros:

room was big and good , pool area was ok but beds were taken too often, breakfast was ok but could be improved with variety and the egg station was in a differnt area outside which was akward , the buffet area could be larger

Cons:

the gym was dated with as in the weights machines were not modern and not enough of them to do a decent work out ,didnt have a seperate bar with a cool vibe, also didnt notice a differnt restaurant maybe they did have

2026-08-13 • via Nuitee
C
Charles Peter • couple • us
4
Won’t be back . Very bad location . No beach and very expensive
Pros:

Nice hotel good service

Cons:

Expensive . Bad location . No beach . No atmosphere .No place to go except hotel . 20 min away from anything .
Bed vary uncomfortable

2026-08-11 • via Nuitee
D
Dario • couple • co
10
2026-08-10 • via Nuitee