Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional, named staff service (Tinku, Kulsum, Jyoti, Rani, Nasir)
Hospitality and friendly staff consistently praised
Clean rooms reported by many guests
Excellent rooms and comfortable stays
Pool and gym described as fantastic
Breakfast frequently called "awesome"
Nice location and pleasant ambience
Cons:
Isolated but strong negative report about service, food, room size and towel/linen quality
Public washrooms on ground floor reported with wet floors and infrequent cleaning
Requests for more non-spicy / varied food options
Swimming costumes not provided (guest suggestion)
A few food/service incidents (one bad dinner reported)

Categories

Cleanliness
7.7
Rooms repeatedly described as "super clean" by several guests, but isolated negative reports (wet public washrooms, and one comment about poor towels/linen) lower the score slightly below target.
Service
9
Consistently praised across many reviews; multiple staff members named (Tinku, Kulsum, Jyoti, Rani, Nasir) for attentive, helpful and friendly service.
Location
8.5
Mentioned positively ("nice location"); no significant location complaints.
Room Quality
8.3
Many guests called the rooms excellent and spacious; one negative report mentioned small room/poor condition, so score remains slightly above target.
Amenities
7.8
Pool and gym praised as fantastic, but some practical shortcomings noted (no swimming costume provided, and public washroom upkeep issues).
Value for Money
8.3
Not mentioned in reviews; assigned the target overall rating.
Food and Beverage
8
Breakfast repeatedly called "awesome" and food often praised, though there are requests for more non-spicy options and a few negative food/service incidents.
Overall Experience
8.8
Majority of guests report an excellent or wonderful stay with special mentions of staff; a single strongly negative review moderates the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Accommodation

Experience elegance and comfort at Novotel Kolkata Hotel and Residences. Each room is tastefully decorated and equipped with modern amenities for a relaxing stay.

Convenient Location

Situated in the heart of Kolkata's IT Hub, the hotel offers easy access to major business centers and tourist attractions. Perfect for both business and leisure travelers.

Exceptional Facilities

Enjoy a refreshing swim in the outdoor pool, unwind at the fitness center, or indulge in a rejuvenating massage at the sauna center. With free WiFi, 24-hour room service, and multiple dining options, your stay will be truly exceptional.

Book now for an unforgettable stay at Novotel Kolkata Hotel and Residences.

Important information:

Pets are only allowed at the residences/apartment's floors in the hotel premises.
Pet foods are included in pet friendly.
Pets are not allowed at any public areas-lobby/food & beverage outlets/swimming pool/gym.
Pets are not allowed inside any rooms & suites.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Location

Guest Reviews

8.3
Based on 2296 reviews
Cleanliness: 7.7
Service: 9
Location: 8.5
Room Quality: 8.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8
Overall Experience: 8.8
G
Ganeriwala • family_with_children • in
10
2026-10-31 • via Nuitee
S
saikat • couple • in
10
Thanks tinku
Pros:

Tinku help us lot .
I love to stay & also she help lot.
Thanks tinku

2026-10-28 • via Nuitee
P
Poulomi • family_with_children • in
9
2026-10-24 • via Nuitee
A
Avijit Saha • family_with_children • in
9
2026-10-24 • via Nuitee
E
Esha • extended_group • in
8
2026-10-22 • via Nuitee
G
Gope • family_with_children • in
10
2026-10-22 • via Nuitee
T
Taraphdar • couple • in
7
2026-10-22 • via Nuitee
P
piyush • family_with_children • in
9
Pros:

Our stay at Novotel was truly wonderful! thanks to kulsum for helping make our stay so comfortable

2026-10-21 • via Nuitee
V
Vayur • family_with_children • in
10
Pros:

Hospitality

Cons:

Breakfast options can improve

2026-10-21 • via Nuitee
A
Amitabha • family_with_children • in
8
2026-10-17 • via Nuitee
M
M Wahid • family_with_children • bd
9
2026-10-17 • via Nuitee
N
NEETA • solo_traveller • in
2
Very bad
Pros:

After having bad dinner .breakfast was not eaten.

Cons:

Service,food,size of room ,cleanliness,quality of towels and linen.

2026-10-14 • via Nuitee
A
Adam • extended_group • gb
10
Pros:

Really friendly staff and excellent food.

2026-10-14 • via Nuitee
S
Suneet • solo_traveller • in
10
Pros:

Everything!!

2026-10-12 • via Nuitee
B
Bharat • couple • us
9
Cons:

Both the public washrooms on ground floor had wet floor. There was no one to clean them regularly.

2026-10-12 • via Nuitee
A
Andy • solo_traveller • gb
9
Pros:

Nice decor - great staff

Cons:

No issues to mention

2026-10-11 • via Nuitee
S
Sashitemjen • couple • in
10
2026-10-11 • via Nuitee
S
Singh • solo_traveller • bj
8
2026-10-10 • via Nuitee
S
Shantanu • couple • in
10
2026-10-07 • via Nuitee
P
Priyanko • solo_traveller • in
10
2026-09-19 • via Nuitee