Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Unique museum property and historic atmosphere
Attentive, friendly staff in most reviews
Cozy fireplaces in rooms
Beautiful garden, patios and décor
Excellent Sunday brunch and good nearby coffee/breakfast options
Rooms described as large and clean
Tranquil, peaceful setting; authentic charm
Laundry service available
Cons:
One report of double booking and refusal to refund/change date
No television in some rooms
Some guests found it a 10–15 minute walk to the center
Mattresses/beds described as uncomfortable or cold
Breakfast sometimes not included with room
Occasional early-morning fireworks/petards reported

Categories

Cleanliness
10
Multiple guests explicitly mention clean rooms ("pulita"), no cleanliness complaints; housekeeping and linens praised.
Service
8.5
Predominantly praised as very attentive and helpful (staff aided ill guests, reception always available), but one serious negative report about a double-booking and refusal of date change/refund lowers the score.
Location
9.5
Mixed notes: some mention a 10–15 minute walk to the center while others found it more centrally located than expected; overall access and tranquil setting are positives.
Room Quality
8
Rooms are described as large and charming with functional fireplaces, but several comments note uncomfortable or cold mattresses/beds which lowers comfort.
Amenities
8
Strong unique amenities (on-site museum access, working fireplaces, laundry service) but criticisms include lack of TV in rooms and breakfast often not included, so mixed.
Value for Money
8.5
Guests value the unique museum-stay experience and gardens, but extra costs (breakfast not always included) and at least one booking/refund issue reduce perceived value slightly.
Food and Beverage
9.5
Very positive mentions of an excellent Sunday brunch and good breakfast/coffee options nearby; note about breakfast not being included in some bookings tempers a perfect score.
Overall Experience
10
Widespread enthusiastic praise: guests call it magical, authentic, a privilege to stay in a museum, with lovely gardens and atmosphere; a single booking problem is noted but does not dominate overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:45

Property Description

Unique Boutique Hotel with Lush Gardens and Museum

Historical Charm: Step into a world of history and art with rooms originally decorated by archaeologist Frans Blom, showcasing local folk art and furnished terraces.

Culinary Delights: Indulge in regional flavors at our on-site restaurant, offering a taste of the local cuisine.

Prime Location: Explore nearby attractions such as a botanical garden, Santo Domingo Cathedral, and a craft market, all within walking distance.

Experience the charm of Hotel Na Bolom and book your stay today to immerse yourself in the cultural richness of San Cristobal de las Casas.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Location

Guest Reviews

9
Based on 443 reviews
Cleanliness: 10
Service: 8.5
Location: 9.5
Room Quality: 8
Amenities: 8
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 10
P
Promitheas Spyros • couple • gr
9
Unique traditional stay in a beautiful hacienda.
Pros:

Very unique, traditional stay , in a beautiful hacienda that is also a folk museum of San Cristóbal. Very friendly and accommodating staff. We really enjoyed our short stay there and got a feel of the mountain town before the touristic boom.

Cons:

It is definitely not for everyone. If you need modern amenities and comfort there night be better choices.

2026-08-24 • via Nuitee
D
Dave • solo_traveller • us
10
2026-08-17 • via Nuitee
C
chiara • couple • it
10
2026-08-16 • via Nuitee
G
Giorgia • family_with_children • it
10
2026-08-16 • via Nuitee
C
Custodio Ramos • solo_traveller • mx
10
Pros:

El ambiente es muy bonito bueno para descansar sin pantalla 😊

Cons:

Retirado del centro

2026-08-10 • via Nuitee
L
lydianne • solo_traveller • fr
9
Pros:

La beauté du lieu, le musée et toutes les photos, les plantes
L excellent brunch du dimanche en musique
Le personnel au petit soin d autant que nous avons été malades

Cons:

On est à 10/15 min à pied du centre.

Ne pas se faire surprendre par les pétards le matin.

2026-07-20 • via Nuitee
F
fani liliana • couple • mx
9
Pros:

Toda la habitación y lo que incluye me encantó, los espacios comunes, el museo, el desayuno, el personal muy amable y atentos. el acceso para llegar, la tranquilidad, chimenea.

Cons:

Que no tiene televisión la habitación.

2026-04-15 • via Nuitee
M
Marieke • family_with_children • mx
9
2026-04-14 • via Nuitee
C
Carina • extended_group • ca
6
Pros:

a nice cottage feel

2026-04-13 • via Nuitee
J
Jørgen • extended_group • no
9
2026-04-09 • via Nuitee
Y
yves • family_with_children • fr
10
Recommandé
Pros:

Lieu historique et muséal exceptionnel . Jardin, patios, décoration d’objets locaux et antiquités
Cheminée fonctionnelle

2026-04-05 • via Nuitee
S
Sergio • couple • it
5
2026-04-04 • via Nuitee
K
Kyle • couple • mx
1
B***s***
Pros:

nothing

Cons:

they double booked us and then wouldn't let us change the date of the booking or get a refund because the booking was made in a previous month.

2026-04-03 • via Nuitee
M
Moreno • couple • mx
10
Pros:

La tranquilidad

2026-04-02 • via Nuitee
C
chartersmexico • couple • mx
10
Pros:

Es una gema escondida! El lugar es mágico, se siente como viajar en el tiempo, ambiente muy agradable y pacífico y el jardín esta para pasar un rato desconectado.
Pero lo mejor es la experiencia de vivir un museo.

Cons:

Tener chimenea en la habitación a diario te dejan una carta de leña. Es sumamente acogedor en las noches.

2026-04-01 • via Nuitee
V
Virginie • family_with_children • fr
10
Authentique
Pros:

Magnifique lieu, authentique, calme, cette maison a une âme.

Cons:

Les matelas n'etaient pas les plus confortables mais la chaleur du feu a réchauffé les cœurs.

2026-03-29 • via Nuitee
U
Ute • family_with_children • es
10
2026-03-19 • via Nuitee
U
Ute • couple • es
10
2026-03-19 • via Nuitee
H
Holly • extended_group • ca
10
Pros:

The hotel exceeded my expectations - the property is gorgeous and much more centrally located than I originally thought. They also provided ample blankets which helped with the cool San Cristobal nights (I even got too warm one night and had to take some off!). There is also a great coffee/breakfast spot right across the street which was perfect.

Cons:

I think there is a nuance missing in the translation on the site that states "Breakfast in the room" - the breakfast is not included in the price of the room.

2026-03-17 • via Nuitee
A
Albert Eck. • couple • de
8
Pros:

Das sehr schöne wunderbare Haus
wie der schöne Innenhof.

Cons:

Die Betten waren was kalt.

2026-03-17 • via Nuitee