Hotel Jardin du Gouverneur

Hotels
7.3 (1057 reviews)
16 rue Mont-Carmel , Quebec City , CA
+1 418-692-1704

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Laundry
Express check-in/check-out
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness
Room size
Lack of amenities

Categories

Cleanliness
6.8
Multiple mentions of unclean conditions such as dirty floors and lack of maintenance.
Service
8.3
Several reviews highlighted the friendliness and helpfulness of the staff.
Location
9.3
The location was praised as ideal and convenient for various attractions.
Room Quality
6.3
Guests reported issues with room size, outdated furniture, and lack of amenities.
Amenities
6.8
Limited amenities mentioned, with some functions like the coffee bar not maintained.
Value for Money
7.8
Fair value given the location, though some guests expected better quality for the price.
Food and Beverage
5.3
Breakfast not offered and limited beverage options reported.
Overall Experience
7.8
Guests had mixed feelings, balancing location and service with cleanliness and room concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:45

Property Description

Welcome to Hotel Jardin du Gouverneur, a charming property nestled in Old Québec City.

Stunning Views and Comfortable Accommodation:
Indulge in rooms with cable TV, some offering picturesque views of the St-Lawrence River or the Governor Garden. Enjoy the convenience of free in-room WiFi and air conditioning throughout the hotel.

Convenient Location near Key Attractions:
Explore popular landmarks such as Château Frontenac, Dufferin Terrace, Québec City Hall, and the Citadelle, all just a short 5 to 10 minutes’ walk away.

Relax in a Smoke-Free Environment:
Rest assured in our non-smoking environment, ensuring a comfortable and healthy stay for all guests.

Book your stay at Hotel Jardin du Gouverneur now for an unforgettable experience in Old Québec City!

Important information:

Check-in is between 16:00 and 21:00. Early check in depends upon availability.

Please note that the parking prices are subject to change at any time without prior notice.

Guests are kindly requested to inform the hotel in advance of how many guests are staying. This can be written in the Special Requests section during the booking process.

As a historic building, this hotel has no any elevator or concierge to help with luggage. You should make a special request if you need a first (ground) floor room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

7.3
Based on 1057 reviews
Cleanliness: 6.8
Service: 8.3
Location: 9.3
Room Quality: 6.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 5.3
Overall Experience: 7.8
P
Philippa • couple • ca
1
Do not stay here. Reviews are false
Pros:

Not much. Arrived at 8pm and couldn't get in door locked and no one on reception. Tried buzzing..very crackly voice. Finally got in. No elevator or staff to help with luggage. Room ghastly. Floor boards lifting paint missing and walk out balcony dreadful...peeling paint, broken furniture and broken construction. Cost us $356.00 for one night. Daylight robbery. Do NOT stay here.

Cons:

Location

2026-09-17 • via Nuitee
C
Carsten • solo_traveller • de
7
Für einen kurzen Aufenthalt okay.
Pros:

Sehr gute Lage, sehr freundliches und hilfsbereites Personal.

Cons:

—-

2026-09-14 • via Nuitee
S
Sherry • solo_traveller • ca
8
Pros:

Amazing location. We were able to walk around old Quebec City. Next door to the beautiful Chateau Frontenac and so close to all the major attractions.

Cons:

Like an old building it had its issues but it was comfortable and had everything we needed.

2026-09-12 • via Nuitee
P
Philip • solo_traveller • us
6
Great location, room could be cleaner
Pros:

Location

Cons:

I found 2 socks on the floor, each a different color. Under bed was dirty. The description states laundry service is available but it was not.

2026-09-09 • via Nuitee
K
Karina • extended_group • ca
10
Pros:

Parfait pour ce que l’on recherchait

Cons:

Manque de tablette salle de bains
Douche très petite

2026-09-01 • via Nuitee
L
Laetitia • solo_traveller • fr
6
Pros:

Emplacement derrière le château Frontenac, l'accès au centre historique est très rapide. Literie confortable.

Cons:

Chambre mal insonorisée, un peu de jour au niveau de la porte donnant sur les couloirs communs. Pas vraiment vu de personnel. Je n'avais pas retenu qu'il n'y avait pas d'ascenseur, mais ça ne m'a pas gênée.

2026-08-28 • via Nuitee
S
Stephen • extended_group • ca
9
A lovely place to stay, awesome location!
Pros:

Great location, adorable little hotel. The staff was lovely and very helpful.

Cons:

No issues with the property, just a note for visitors that getting around old Quebec can be challenging! 😊

2026-08-25 • via Nuitee
M
Mark • extended_group • us
4
Insane location, functioning aircon, but the rooms are falling apart with gross bathrooms
Pros:

Hotel Jardin du Gouverneur does literally one thing exceptionally: location. It is pretty much right at the top of the hill there behind the Chateau Fontenac, and an easy walk to all the cute alleyways of QC's Old Town. It also satisfied the need for a double bed room, with 2 full/queen sized beds. We were also checked in early, which was nice. Air con worked great and at least the room was nicely temperature controlled.

Cons:

The room is a bit of a disaster. Chipped power outlets, a bedside lamp that became loose and couldn't stand up straight (which was then not fixed after we requested help from the staff), the shower is way too small, bathroom dirty, with holes in the walls plugged with tissue paper, no counter space for two people to place toiletries, and yet this stay was the most expensive on our trip, especially for a mid-week stay. Clearly location trumps all, and indeed it's well located, but for a place to not have a concern for their rooms like this and charge what they do shows there's not much of a need to be concerned, I suppose. I mean, to be fair, we contributed to this by seeing other people call these issues out and still booking. If I was to do it again, we'd have picked a place a little further away and booked 2 separate rooms in a much more reputable location for about the same price.

2026-08-22 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Pros:

The location and charm of the historical hotel

Cons:

Our room on the ground level looked onto the street and park, which was nice, but also everyone going by could look into our room. For this reason we had to keep the curtains closed.

2026-08-16 • via Nuitee
C
Clara • solo_traveller • es
7
Pros:

Ubicació fenomenal, personal molt amable. La casa és antiga, però en general l’habitació estava molt neta (feia olor de net a l’entrar, llençols nets, lavabo net, cortines de la dutxa noves, no es veia pols enlloc).

Cons:

L’únic que caldria millorar és la neteja del capçal de la dutxa i el tap de la banyera.

2026-08-12 • via Nuitee
K
Kennedy • family_with_children • ca
9
Pros:

Location was perfect - easy access to Old City.

2026-08-11 • via Nuitee
L
Laura • family_with_children • us
2
Great location but in serious need of a deep clean and repairs. We felt dirty in the rooms which is an unfortunate way t
Pros:

Proximity to everything in old town was great.

Cons:

So dirty. Filthy. Gunk all over the walls, baseboards covered in dust and grime, mold in tub. Appeared to have never been cleaned.

2026-08-10 • via Nuitee
J
John • couple • us
9
Old world charm in Quebec City
Pros:

Location.

Cons:

Noisy air conditioning unit. Had to use earplugs to sleep.

2026-08-10 • via Nuitee
J
James • extended_group • us
10
2026-08-07 • via Nuitee
O
oscar • family_with_children • br
4
Apesar de tudo, a localização e a experiência de estar na old Québec superam qualquer frustração!
Pros:

Localização nota 10.

Cons:

Acomodações muito antigas, conforto questionável, caro pelo que entrega, e com baixa manutenção. Atendimento muito limitado .

2026-08-06 • via Nuitee
Y
YU CHUN • couple • tw
6
位置佳
Pros:

位置離景點都很近，有自助的咖啡、冰塊、水可供取用

Cons:

冷氣會噴出灰塵

2026-08-06 • via Nuitee
M
miroslav • solo_traveller • cz
6
2026-08-04 • via Nuitee
C
Carmine • extended_group • it
8
Centrale
Pros:

Posizione molto centrale per raggiungere le principali attrazioni turistiche (terrasse dufferin, le scale per raggiungere la parte bassa, …) e camera spaziosa.
Viene data la possibilità di lasciare i bagagli in struttura dopo il check out.

Cons:

Personale praticamente assente, ci era stato detto che sarebbe stato possibile lasciare i bagagli prima del check in ma non avevamo ricevuto alcun codice per accedere alla porta, fortuna che c’erano altri ospiti che ci hanno fatto entrare.
Il codice stesso ci è arrivato un’ora dopo l’orario previsto dal check in, viene lasciata una busta in reception (senza personale) con il proprio nominativo e le chiavi.
Anche il check out viene fatto in autonomia.
Vi sconsiglio di raggiungere la struttura a piedi, dalla stazione è mezz’ora tutta in salita!!

2026-08-04 • via Nuitee
C
Claudia • couple • ca
3
Pros:

Great location

Cons:

Le plafond est à repeindre
Matelas fini, usé
Salle de bain très sale, coulisses jaunes, miroir sale, les corderons 🤢

2026-08-03 • via Nuitee
M
Mariève • family_with_children • ca
1
Décevant
Pros:

L’emplacement

Cons:

Trou dans la porte de toilettes et trou dans le mur
Lit très inconfortable
Mal propre

2026-07-25 • via Nuitee