Hotel Neptuno Refugio

Hotels
7.9 (406 reviews)
Duarte 17 , Boca Chica , do

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Delicious breakfast
Cons:
Cleanliness issues
Outdated furniture

Categories

Cleanliness
7.11
Some reviews mentioned cleanliness issues, with comments about maintenance needed.
Service
8.58
Many guests praised the attentive and friendly staff.
Location
8.62
Positive feedback on the ideal location near the beach and dining options.
Room Quality
7.57
Some mentions of outdated furnishings, but overall satisfactory rooms.
Amenities
7.6
Some basic amenities met expectations, but others noted a need for upgrades.
Value for Money
7.56
Mixed reviews on value for cost, with some seeing it as overpriced for the room quality.
Food and Beverage
8.11
Breakfast received praise, though some guests desired more meal offerings.
Overall Experience
8.08
Guests felt generally positive about their stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:48

Property Description

Tropical Oasis with Convenient Amenities

Tranquil Setting: Hotel Neptuno’s Refugio offers a serene escape within lush tropical gardens, providing a peaceful ambiance for guests to unwind and relax.

Comfortable Accommodations: The hotel's basic rooms are thoughtfully equipped with essential amenities such as a minibar, cable TV, and free Wi-Fi, ensuring a comfortable stay for all visitors.

Ideal Location: Situated just steps away from Boca Chica Beach and a short drive from Las Americas International Airport, Hotel Neptuno’s Refugio is the perfect choice for travelers seeking convenience and relaxation.

Ready to experience paradise? Book your stay at Hotel Neptuno’s Refugio now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 406 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.08
M
Medina • solo_traveller • do
10
Un paraíso
Pros:

Un paraíso

2026-06-13 • via Nuitee
V
villacampa • solo_traveller • fr
8
Pros:

Simple, sympathique et bien situé, 10 minutes de l'aéroport Las Americas.
Tout près de la rue animée calle Duarte ses bars et restaurants qui ne nuisent pas au calme de l'hôtel Neptuno.

2026-06-11 • via Nuitee
J
Jaileen • couple • pr
10
2026-06-09 • via Nuitee
F
Fernando • solo_traveller • us
7
Pros:

La ubicación

Cons:

Las habitaciones están deterioradas nesecita reparación. Debía salir a 7:00 am y no había personal para recibir la llave, nos indicaron que entraba a las 8:00

2026-06-08 • via Nuitee
R
Rodney • solo_traveller • us
8
2026-06-05 • via Nuitee
F
Fabio Lorenzo • couple • it
6
2026-05-31 • via Nuitee
G
guillermo • couple • us
9
Pros:

Todo

2026-05-27 • via Nuitee
U
Ulrich • solo_traveller • de
8
2026-05-26 • via Nuitee
P
Pedro • solo_traveller • br
8
2026-05-26 • via Nuitee
D
David • solo_traveller • es
8
2026-05-24 • via Nuitee
S
Sanchez • solo_traveller • do
6
2026-05-22 • via Nuitee
A
Andujar • couple • do
10
2026-05-20 • via Nuitee
L
Luz • solo_traveller • gt
10
2026-05-13 • via Nuitee
M
Marcel • couple • ve
7
2026-05-12 • via Nuitee
R
Rodríguez • family_with_children • do
9
Pros:

El área de la piscina estuvo bien y el desayuno, pero el personal que nos atendió en la hora del desayuno era terrible con gestos y una forma extraña.

Cons:

La tv no estaba configurada y el personal de la mañana

2026-05-06 • via Nuitee
M
Massiel • couple • do
5
MUCHO QUE MEJORAR !!
Pros:

Estaba limpio y la piscina también!

Cons:

En primer lugar las habitaciones están antiguas, me tocó en la
Parte de atrás en un 3 nivel y las escaleras dan miedo, pedí desayuno a la habitación y no tenía ni una mesa cómoda para desayunar, desayuné en la cama, no tienen planchas, EL INTERNET NUNCA FUNCIONÓ ALLÁ ATRÁS EN LA HABITACIÓN Y LA TELEVISIÓN ES MUY PEQUEÑA NO SE CONECTA A ÉL INTERNET, tiene unas cortinas incómodas de cerrar y hasta te pueden ver si se te queda un poco abierta!
También mi habitación daba pared con otro apartamento y se escuchaba gente en la cocina por la mañana, PORQUE HAY UNA PUERTA CON CANDADO QUE VA A ESE APARTAMENTO, el bar bonito pero NO TENÍAN HIELO 🫩

2026-05-06 • via Nuitee
M
Martin Lagares • solo_traveller • us
8
2026-05-06 • via Nuitee
J
Johanna • extended_group • do
10
Maravillosa!!!
Pros:

He ido varias veces, me encanta!!!
Ah! Y es pet-friendly, muy importante para los que tenemos mascotas. ❤️

Cons:

Todo estuvo excelente.

2026-05-05 • via Nuitee
D
Desire • family_with_children • do
5
Le falta mejorar las casas
Pros:

Los empleados

Cons:

Las cama y el aire dormimos fatales mi esposa y mi niño

2026-05-04 • via Nuitee
C
Camilla • solo_traveller • it
9
Pros:

Todo muy bonito. El desayuno muy rico y con muchas opciones. El personal muy amable y disponible. Lo recommiendo

2026-04-30 • via Nuitee