Shangri-La The Shard, London

Hotels
•
Shangri-La Group
9.1 (2682 reviews)
31 St Thomas Street , London , GB
+44 20 7234 8000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Exceptional views and location
Very helpful and proactive staff with upgrades and special touches
Luxurious, well-equipped rooms (frequent upgrades mentioned)
Excellent amenities: sky pool and sauna
Strong overall guest experience and memorable stays
Cons:
Perceived poor value: overpriced breakfast and marked-up snacks
Occasional operational issues (wrong charge of £800 for one guest, TV/remote battery delays)
Some areas feel dated despite luxury (restaurant, parts of hotel)
Pool temperature too cold for some guests
A few cleanliness issues (dirty windows reported)

Categories

Cleanliness
9
Generally described as very clean in multiple reviews, though a few noted dirty windows which slightly lowered this score.
Service
9.5
Staff repeatedly praised as friendly, helpful and proactive with upgrades and special touches; isolated reports of awkward or quiet check-in staff but overwhelmingly positive service sentiment.
Location
9.8
Consistently lauded for exceptional views and location (sunrises, skyline vistas); location is a primary highlight across reviews.
Room Quality
9.2
Rooms described as luxurious, upgraded, well-equipped and breathtaking in many reviews; a few guests felt some areas were dated but overall room quality is strong.
Amenities
9
Sky pool, sauna and other facilities were noted as standout features; minor issues such as the pool being colder than preferred slightly tempered the rating.
Value for Money
8
Multiple comments about being overpriced (expensive breakfast, marked-up snacks, and a notable mistaken charge) reduce perceived value for money.
Food and Beverage
8.8
Breakfast and food received mixed feedback — some praise, some critiques about temperature, price and restaurant ambience; overall acceptable but not exceptional.
Overall Experience
9.5
Majority of reviews describe an excellent, memorable stay with standout views, helpful staff and high-quality rooms; a few negatives did not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

9.1
Based on 2682 reviews
Cleanliness: 9
Service: 9.5
Location: 9.8
Room Quality: 9.2
Amenities: 9
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 9.5
K
karine • couple • gb
10
2026-10-31 • via Nuitee
B
Bai • family_with_children • gb
9
Wonderful
Pros:

Quality

2026-10-31 • via Nuitee
X
Xavier • family_with_children • ch
10
2026-10-30 • via Nuitee
A
Andrew • couple • gb
10
Superb room with a view
Pros:

Superb view day or night ! Friendly and very helpful and proactive staff who always went above and beyond . Our stay was excellent and memorable.

2026-10-30 • via Nuitee
J
Jamie • couple • gb
1
Pros:

Nothing

2026-10-29 • via Nuitee
S
Steven • couple • gb
10
Pros:

Fabulous location. Up graded room and staff.

Cons:

Nothing

2026-10-29 • via Nuitee
E
Evelyn • family_with_children • us
10
Unbelievable must stay at Hotel !!!!
Pros:

Absolutely stunning views the room was insanely amazing

Cons:

A bit far out

2026-10-26 • via Nuitee
A
Achmat • couple • us
10
2026-10-26 • via Nuitee
P
Preeyan • couple • gb
10
2026-10-25 • via Nuitee
A
Anna • couple • dk
10
Amazing
Pros:

Beautiful view from the room. Very nice welcome and it was nice that they mentioned that I stayed there before. Love this place ❤️

2026-10-24 • via Nuitee
C
Clouter • couple • gb
1
2026-10-23 • via Nuitee
S
steven • family_with_children • gb
10
Pros:

Every last second, were made to feel special from the moment we set foot in the lobby until the second we walked out, the room which was kindly upgraded was exceptional, breath taking views, luxury dripping from the ceilings, the facilities were awesome, the sky pool and sauna on the 52nd floor was a special moment, breakfast was second to none, staff from top to bottom were faultless, I honestly don't have a single gripe about the whole visit

Cons:

Having to leave

2026-10-22 • via Nuitee
M
Mary • extended_group • ie
9
Pros:

Staff extremely helpful
Room and view met our high expectations
Great experience

2026-10-21 • via Nuitee
H
Hugh • couple • gb
8
A decent hotel but definitely over priced. A bucket list hotel but not one to stay at all week.
Pros:

Exceptional views and service.

Cons:

It’s a bit tatty for a 5* hotel.

2026-10-18 • via Nuitee
R
Rolf • solo_traveller • ch
10
2026-10-15 • via Nuitee
H
HYANGSUK • family_with_children • kr
7
2026-10-15 • via Nuitee
P
paul • couple • gb
4
Disapointing
Pros:

Hotel was amazing

Cons:

I was miss charged by £800.00p mich i was informed i couldnt get back untill i checked out but i was relying on that money to pay for our weekend away which meant i couldnt do what i wanted. very dissapointing!!

2026-10-15 • via Nuitee
I
Ivan • couple • br
10
2026-10-14 • via Nuitee
P
Plavosin • family_with_children • fr
10
Pros:

La vue est magnifique. La chambre bien équipée.
L'équipe très gentille

2026-10-14 • via Nuitee
K
Kim • couple • gb
6
Pros:

The view and room, well equipped
Birthday cake was a nice surprise
I had been asked the time we would arrive but our room was still not ready however we were given a later check out as compensation
Happy birthday at breakfast nice surprise.

Cons:

TV didn't work then identified remote had no batteries took an hour for replacement.
During this time we had a Kit Kat and some nuts not realising you had to pay for this as no 'paperwork' to advise everything was on the TV!
The cost of a Kit Kat and Nuts was extortionate 400% mark up is unacceptable
I did mention when I went to pay
The breakfast again I believe is over priced there wasn't anything exceptional and it was not that hot as kept on warming trays.

2026-10-14 • via Nuitee