Shangri-La The Shard, London

Hotels
•
Shangri-La Group
10 (2739 reviews)
31 St Thomas Street , London , gb
+44 20 7234 8000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Stunning views
Cons:
Housekeeping issues
Poor breakfast service

Categories

Cleanliness
10
Housekeeping reportedly entered the room without permission and cleanliness issues were noted.
Service
10
Staff were described as very welcoming and helpful, but service during breakfast was chaotic.
Location
10
The views over London Bridge were highlighted as amazing.
Room Quality
10
Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.
Amenities
10
The gym was described as very small, limiting workout options.
Value for Money
10
Expected better quality food and service for the money spent.
Food and Beverage
10
Breakfast experience was disappointing, with a long wait and standard quality food.
Overall Experience
10
Mixed feelings with some positives but significant issues impeding overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:41

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

10
Based on 2739 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
S
Saeed • extended_group • ae
2
Good but expensive
Pros:

Clean and new

Cons:

Hidden fees and expensive

2026-08-15 • via Nuitee
N
Nick • couple • gb
4
2026-08-15 • via Nuitee
P
Pradeep • couple • au
10
Absolutely exceptional and highly recommended!
Pros:

Amazing property, supported by absolutely amazing team of staff who went the extra mile and beyond all expectations to make our stay the most memorable ever. My wife and I had wonderful stay at Shangri-La The Shard. If it was possible to do so I would give them an overall score of 15 out of 10. Just cannot thank the team enough and would love to return to this beautiful hotel in the future.

Cons:

What’s there not to like? Perhaps the only thing we did not like is that our stay was only for 6 nights. Wish it had been for 2 weeks and we could have enjoyed ourselves even more!

2026-08-14 • via Nuitee
D
Diane • couple • gb
10
Amazing
Pros:

The bath tub with the view

Cons:

None

2026-08-12 • via Nuitee
C
Chris • couple • gb
10
Pros:

Stunning location and views.
Great staff, especially Alex at Breakfast

2026-08-11 • via Nuitee
L
Lee • couple • gb
10
Breathtaking views and first class service and facilities
Pros:

The best view in London! I still rate this as the best hotel experience in town. I’ve stayed at many of the other luxury hotels in London but nothing compares to here in my opinion, not even the Savoy..

2026-08-10 • via Nuitee
K
Karen • couple • gb
10
The staff were extremely kind and courteous The view was amazing. The bathroom was huge
Pros:

Everything

Cons:

Nothing

2026-08-10 • via Nuitee
M
Mohammed • couple • gb
10
Memorable
Pros:

Nice views and nice staff

2026-08-10 • via Nuitee
I
IvensUK • couple • gb
10
Excellent hotel in a great location by the river Thames
Pros:

A hotel with excellent views over London from all areas. The room was quiet, very comfortable and spotlessly clean.
Great location.

Cons:

Nothing

2026-08-09 • via Nuitee
M
Maurice • couple • de
7
2026-08-09 • via Nuitee
F
frank • couple • de
8
Ein besonderes London - Erlebnis !!!
Pros:

Die Aussicht ist unschlagbar —um mit Reinhard Mey anzustimmen „ Über den Wolken muss die Freiheit wohl grenzenlos sein …“

2026-08-09 • via Nuitee
K
Katie • couple • gb
7
Nice iconic stay but over priced and over rated.
Pros:

Iconic

Cons:

Show service at check in, check out, in the bar, in the restaurant.

2026-08-09 • via Nuitee
V
Virginie • solo_traveller • be
10
Pros:

La vue incroyable, la gentillesse du personnel

Cons:

Rien

2026-08-08 • via Nuitee
C
Charmaine • couple • gb
9
a magical 1st wedding anniversary at the shard
Pros:

The room was incredibly well put together and catered to of our needs. The hotel made our stay special for our wedding anniversary and the views of London from our room was just beautiful. We really enjoyed our stay.

2026-08-07 • via Nuitee
G
Gary • couple • gb
10
Superb
Pros:

Amazing Views / Fantastic spacious rooms

Cons:

Breakfast - waiting to be seated at busy times.

2026-08-06 • via Nuitee
D
Dr Saba • solo_traveller • sa
8
Need more attention for cleaning and room supplies daily with out request
Pros:

View and food

Cons:

Location and cleaning

2026-08-06 • via Nuitee
A
Ayodeji • couple • ng
1
2026-08-05 • via Nuitee
G
Gürhan • family_with_children • tr
10
2026-08-04 • via Nuitee
L
Linda • couple • ch
10
Truly amazing experience
Pros:

Everything, Staff were so friendly and helpful, views absolutely amazing. Calm environment definitely go back again

Cons:

Everything

2026-08-04 • via Nuitee
J
James • couple • gb
8
2026-08-03 • via Nuitee