Shangri-La The Shard, London

Hotels
•
Shangri-La Group
10 (2767 reviews)
31 St Thomas Street , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Stunning views
Cons:
Housekeeping issues
Poor breakfast service

Categories

Cleanliness
10
Housekeeping reportedly entered the room without permission and cleanliness issues were noted.
Service
10
Staff were described as very welcoming and helpful, but service during breakfast was chaotic.
Location
10
The views over London Bridge were highlighted as amazing.
Room Quality
10
Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.
Amenities
10
The gym was described as very small, limiting workout options.
Value for Money
10
Expected better quality food and service for the money spent.
Food and Beverage
10
Breakfast experience was disappointing, with a long wait and standard quality food.
Overall Experience
10
Mixed feelings with some positives but significant issues impeding overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:41

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

10
Based on 2767 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
P
paul • couple • gb
4
Disapointing
Pros:

Hotel was amazing

Cons:

I was miss charged by £800.00p mich i was informed i couldnt get back untill i checked out but i was relying on that money to pay for our weekend away which meant i couldnt do what i wanted. very dissapointing!!

2026-10-15 • via Nuitee
H
HYANGSUK • family_with_children • kr
7
2026-10-15 • via Nuitee
R
Rolf • solo_traveller • ch
10
2026-10-15 • via Nuitee
K
Kim • couple • gb
6
Pros:

The view and room, well equipped
Birthday cake was a nice surprise
I had been asked the time we would arrive but our room was still not ready however we were given a later check out as compensation
Happy birthday at breakfast nice surprise.

Cons:

TV didn't work then identified remote had no batteries took an hour for replacement.
During this time we had a Kit Kat and some nuts not realising you had to pay for this as no 'paperwork' to advise everything was on the TV!
The cost of a Kit Kat and Nuts was extortionate 400% mark up is unacceptable
I did mention when I went to pay
The breakfast again I believe is over priced there wasn't anything exceptional and it was not that hot as kept on warming trays.

2026-10-14 • via Nuitee
P
Plavosin • family_with_children • fr
10
Pros:

La vue est magnifique. La chambre bien équipée.
L'équipe très gentille

2026-10-14 • via Nuitee
I
Ivan • couple • br
10
2026-10-14 • via Nuitee
Z
Zina • family_with_children • gb
10
An amazing hotel with fantastic staff, beautiful rooms very clean. Can’t wait for my next day.
Pros:

Amazing for you, beautiful rooms, fantastic swimming pool an amazing view

Cons:

The pool was fantastic. Just would’ve been a bit more enjoyable if it had been a tiny bit warmer it was quite chilly. The water breakfast was lovely but some of the food was quite cold. But with they said it never spoil our holiday.

2026-10-12 • via Nuitee
G
Georgios • couple • gr
10
2026-10-11 • via Nuitee
K
kashuf • couple • gb
10
Second home every time I’m back
Pros:

Everything

Cons:

No faults

2026-10-11 • via Nuitee
M
Mariska • solo_traveller • nl
10
Unieke ervaring
Pros:

Uniek uitzicht. In de avond bijzonder met alle lichtjes en de meest mooie zonsopgang. Luxe kamer en superontbijt

Cons:

Vieze ramen

2026-10-10 • via Nuitee
C
Chantal • solo_traveller • gb
10
2026-10-09 • via Nuitee
A
Amanda • couple • gb
10
2026-10-09 • via Nuitee
S
Simon Jukes • couple • gb
9
2026-10-09 • via Nuitee
S
Shannon • couple • us
5
Don't bother
Pros:

Such a let down. The view is obviously stunning and the attraction but the hotel its self really falls short. So sad because I was thinking since it was a Shangri-la it would be amazing. Nope, super dated and just weird.
The staff were so awkward and just not good. Service was not good. The people behind the check in desk seem scared spoke so quietly we could not hear them. My husband and I literally had to ask them to repeat them selves more then 5 times. We have perfect hearing.
The restaurant was dated and just shabby. Food was good, not bad but not great. The table and setting was like sitting at a run down dinner from the 90's.
The room was better but also felt really flat and dated. The view really picked the whole place up but it's not enough for me to want to go back there.

2026-10-08 • via Nuitee
D
Dmitry • solo_traveller • at
10
2026-10-07 • via Nuitee
S
Suzana • couple • ch
10
Eine der besten Aussichten in einem der besten Hotels
Pros:

Aussicht, Zimmer, Frühstück, Personal

Cons:

Nichts

2026-10-07 • via Nuitee
J
Jacqueline • solo_traveller • gb
8
Fabulous!
Pros:

Amazing views , friendly staff and great food

2026-10-07 • via Nuitee
D
David • couple • gb
10
Pros:

Wonderful team that looked after us from start to finish on our visit for our 10-year wedding anniversary.

2026-09-17 • via Nuitee
M
melanie • couple • gb
10
2026-09-17 • via Nuitee
T
Toni • couple • gb
10
10/10
Pros:

Impeccable service and views

2026-09-16 • via Nuitee