Shangri-La The Shard, London

Hotels
•
Shangri-La Group
10 (2607 reviews)
31 St Thomas Street , London , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Welcoming staff
Stunning views
Cons:
Housekeeping issues
Poor breakfast service

Categories

Cleanliness
10
Housekeeping reportedly entered the room without permission and cleanliness issues were noted.
Service
10
Staff were described as very welcoming and helpful, but service during breakfast was chaotic.
Location
10
The views over London Bridge were highlighted as amazing.
Room Quality
10
Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.
Amenities
10
The gym was described as very small, limiting workout options.
Value for Money
10
Expected better quality food and service for the money spent.
Food and Beverage
10
Breakfast experience was disappointing, with a long wait and standard quality food.
Overall Experience
10
Mixed feelings with some positives but significant issues impeding overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:41

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £75 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

10
Based on 2607 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
Rosvida • family_with_children • gb
10
2026-05-22 • via Nuitee
P
Peri-Nicole • couple • gb
10
2026-05-21 • via Nuitee
Z
Zoia • couple • gb
10
2026-05-21 • via Nuitee
H
Hannah • couple • gb
6
Lovely view and room but think everything else is over rated to be honest
Pros:

The view, the room was exceptionally clean and bedding was lovely

Cons:

I think the restaurant etc over priced they charged us £55 to sit next to the window in TING. The restaurant was empty so we didnt feel like we should pay and be encouraged to book a window seat due to full capacity: the food was actually average. Plates of food did not come out at the sane time which was dissapointing hence you provide rice with the mains. We opted out of eating desert in the end and went to our room. we was given 2 faulty irons one which set off the smoke alarm while my husband was in the shower and he had to get out and staff searched our room. Very embarrassing then they confirmed it was the iron.

2026-05-21 • via Nuitee
S
stefan • couple • de
8
es ist schon etwas besonderes
Pros:

extrem freundliches personal

Cons:

so eine schöne aussicht und dann leider dann riesiger tv im blickfeld.

2026-05-18 • via Nuitee
J
Jan • solo_traveller • cz
10
Pros:

Úžasná snídaně, skvělá lokace

2026-05-17 • via Nuitee
J
Jono • couple • gb
10
Enjoyable
Pros:

Location

Cons:

Price

2026-05-17 • via Nuitee
O
Olivier • couple • be
10
2026-05-17 • via Nuitee
I
irene • couple • gb
10
2026-05-17 • via Nuitee
S
Shahar • solo_traveller • il
10
מי שרוצה לא לצאת מהמלון אז כדאי
Pros:

חדר מהמם מיטה ומצעים מעולים נוף מטורף בר מקסים אוכל טוב

Cons:

את המיקום

2026-05-16 • via Nuitee
M
Mark • solo_traveller • gb
10
A high luxury and relaxing few days away
Pros:

It is simply stunning and very welcoming m, which I was a bit nervous about as we took our young child. Service, location and view all exceptional

2026-05-15 • via Nuitee
H
H3193NUwilliama • Couples
10
Wonderful hotel and spa, and staff
Pros:

Great hotel! If you come here do not go to hutong for dinner, terrible value for money.

2026-05-14 • via Tripadvisor
R
Richard • solo_traveller • gb
10
2026-05-14 • via Nuitee
P
pentrelegal • Couples
10
Still a WOW!
Pros:

This is our sixth visit and there is still a Wow factor. Staff are great and anticipate every need. Rooms are stunning and from the moment you arrive until the sad moment you leave you are cocooned in luxury.I

2026-05-13 • via Tripadvisor
L
LindseyR804 • Friends getaway • Milton, Abingdon, Oxfordshire, England
10
Special stay at a special place
Pros:

Oh WOW what an experience ⭐️⭐️⭐️⭐️⭐️ From the guys at the door who greeted us and helped us with directions to every single person in the hotel we received first class service, respect and kindness. Thank you for making our stay so special 🥰

2026-05-13 • via Tripadvisor
R
Rich • couple • gb
10
2026-05-13 • via Nuitee
L
LynneEsdale • Business • Ballyclare, Newtownabbey, County Antrim, Northern Ireland
10
Fabulous experience at the best hotel in London
Pros:

Fabulous stay in an incredible hotel. I was travelling solo with business and felt so safe and secure. Lovely benefit of having a pool and sauna whilst overlooking the views of London.

2026-05-11 • via Tripadvisor
A
Angela • family_with_children • gb
9
2026-05-11 • via Nuitee
A
Ahmed • solo_traveller • ae
8
2026-05-11 • via Nuitee
J
jono966 • Friends getaway • Hove, East Sussex, England
10
Top quality hotel with great location and views over London. Lovely staff.
Pros:

This is an expensive five star hotel in a prime location where you pay for excellent quality and stunning views. But the best thing is the staff are not in the slightest bit pretentious. They will do anything they can to make your stay happy and memorable and are utterly charming. For me this is somewhere I go for a special treat. You don’t have to stay the night there, you can go for lunch or afternoon tea or dinner and being right by London Bridge station makes it easy to get home. Great hotel.

2026-05-10 • via Tripadvisor