Shangri-La The Shard, London

Hotels
Shangri-La Group
10 (2767 reviews)
31 St Thomas Street , London , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Stunning views
Cons:
Housekeeping issues
Poor breakfast service

Categories

Cleanliness
10
Housekeeping reportedly entered the room without permission and cleanliness issues were noted.
Service
10
Staff were described as very welcoming and helpful, but service during breakfast was chaotic.
Location
10
The views over London Bridge were highlighted as amazing.
Room Quality
10
Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.
Amenities
10
The gym was described as very small, limiting workout options.
Value for Money
10
Expected better quality food and service for the money spent.
Food and Beverage
10
Breakfast experience was disappointing, with a long wait and standard quality food.
Overall Experience
10
Mixed feelings with some positives but significant issues impeding overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:41

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

10
Based on 2767 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
D
Delphine couple fr
10
Une première découverte de Londres magique
Pros:

Absolument tout

2026-08-29 via Nuitee
M
Mayuresh solo_traveller in
10
Pros:

Everything was excellent as always

Cons:

Just wanted to inform money was stolen by the house keeping staff from our suitcase, we did not raise any concerns as we did not want to spoil our vacation but need to keep a careful attention.

Thanks.

2026-08-27 via Nuitee
R
Raymond family_with_children nl
9
2026-08-27 via Nuitee
J
Julita solo_traveller pl
5
Pros:

Views and location

Cons:

Cold pool and overrated everything

2026-08-27 via Nuitee
G
Guneet couple gb
10
2026-08-25 via Nuitee
A
Anne solo_traveller gb
10
Anniversary Surprise
Pros:

I organised a surprise overnight stay for my husband, for our 35th anniversary.
I informed the hotel of this, and the staff (customer services, reception and at the lounge bar) were very helpful in enabling me to keep it a surprise.
Including informing me when the room was ready whilst we were enjoying cocktails in the lounge on the 52nd floor.
The suite was exceptional and the views were stunning. It was a wonderful stay for an amazing husband (and me). I would certainly recommend it.
Thanks again to all the lovely staff who helped me in the surprise.

Cons:

N/A

2026-08-25 via Nuitee
S
Stefan couple gb
10
Brilliant
Pros:

Everything was spot on

Cons:

Nothing

2026-08-25 via Nuitee
G
Goncharov family_with_children ru
6
Cons:

Измучили своими анкетами до заезда, совершенно недопустимо в отелях такого уровня приставать со всякой ерундой, которая мне совершенно не нужна. Регулярно приезжаем в город, но это перый отель, который просто заспамил, не успокоились и начали звонить!

2026-08-24 via Nuitee
Y
Yassir couple gb
10
Modern 5 star in great location
Pros:

Everything was immaculate and amazing

2026-08-23 via Nuitee
J
Julie solo_traveller gb
9
2026-08-23 via Nuitee
M
monica couple es
9
Pros:

Las vistas y la piscina

2026-08-23 via Nuitee
A
Adjobiah Ackah solo_traveller gb
8
2026-08-23 via Nuitee
D
Dave couple gb
7
2026-08-23 via Nuitee
R
Rob couple gb
10
Amazing
Pros:

Just absolute perfection

Cons:

Nothing

2026-08-20 via Nuitee
S
Steven couple gb
6
OK
Pros:

Location

Cons:

Needs refreshing

2026-08-20 via Nuitee
K
Kerstin couple de
10
2026-08-20 via Nuitee
R
Robert couple gb
9
2026-08-19 via Nuitee
M
Magali family_with_children fr
10
2026-08-18 via Nuitee
S
Sarah family_with_children gb
9
2026-08-18 via Nuitee
R
Richard couple gb
10
Stay of a lifetime, worth paying for!
Pros:

World class location
Top class accommodation
Pool + spa (and views from them) are unbeatable

Cons:

Nothing to say here - other than v expensive (but worth it!!!)

2026-08-17 via Nuitee