Hotel Croydon

Hotels
South Beach Group
8.6 (1801 reviews)
3720 Collins Avenue , Miami Beach , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location near beach
Helpful and friendly staff
Cons:
Cleanliness issues with the pool
Old building and some equipment problems

Categories

Cleanliness
7.74
Pool was not too clean, and one elevator was broken which affected the overall cleanliness experience.
Service
9.21
The staff were very pleasant and helpful, particularly Adriana and Valeria who provided exceptional service.
Location
9.25
Location was praised as being very close to the beach and convenient for transportation.
Room Quality
8.2
Rooms were modern but could use new mattresses; some issues with air conditioning reported.
Amenities
8.73
The rooftop deck and pool area were appreciated, with good fitness and restaurant options.
Value for Money
8.69
Overall good experience for the price, but some difficulties with parking and inconsistent room requests.
Food and Beverage
8.24
Restaurant offered lovely breakfast and dinner options, but pricing was noted as high.
Overall Experience
8.71
Good stay overall with a mix of positives and negatives, but the service and location stood out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:33

Property Description

Luxurious Amenities and Services

This Miami Beach hotel offers a range of luxurious amenities, including an outdoor swimming pool and a spa for ultimate relaxation. The 24-hour reception ensures your needs are always met promptly.

Dining Experience at The Tavern

Indulge in a delightful dining experience at The Tavern, where you can enjoy breakfast, lunch, and dinner at any time of the day. The convenience of having on-site dining adds an extra layer of comfort to your stay.

Convenient Location and Beach Access

Situated just a 2-minute walk from the beach, this hotel provides easy access to the beautiful shoreline. Additionally, being a short drive from the Miami Beach Convention Center and the airport makes it a convenient choice for travelers.

Book now to experience the perfect blend of luxury, convenience, and relaxation at this Miami Beach hotel.

Important information:

Please note that prepaid credit cards and gift cards are not accepted as a method of payment.

This is a 100% nonsmoking property. The penalty of $250 applies for smoking on-site and will be charged to the guest's card on file.

Pets are welcome. The weight limit is 25 lbs and an additional $250 pet incidentals deposit (per pet) is required upon check-in. The deposit will be refunded upon successful room inspection. Pets must be accompanied and leashed at all times.

Please note the credit card used for booking must match the name on the reservation and be presented for payment at check-in. The cardholder must be present at check-in with his or her government-issued photo ID. All guests must show a photo ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1801 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
C
COLIN couple gb
7
Location was great , room was comfortable. Not suitable for disabled people
Pros:

Room was clean and comfortable

Cons:

Lift wasn’t working had to haul ours bags downstairs on departure. Asked about breakfast and told it was only free coffee then the following day we received a voucher so missed one breakfast . My wife used the gym but most of the equipment was rusty and seized . The disabled lift in the swimming pool was also rusted solid looked like it had been like that for years . Overall the staff were nice and the room was clean

2026-07-04 via Nuitee
K
Katherine solo_traveller us
1
Pros:

Nothing

Cons:

Pool view with a window ac unit with duck tape. The place smelled bad as well. Worst hotel stay ever.

2026-07-04 via Nuitee
R
Ronald solo_traveller us
9
It was Great.
Pros:

I don't eat much breakfast food
And the location is good.

Cons:

The pancakes.

2026-07-03 via Nuitee
H
HAIDIVI YESENIA couple co
10
Maravillosa
Pros:

La ubicación, el desayuno, el servicio, la limpieza.

2026-07-02 via Nuitee
Анжеліка couple us
1
Cons:

The smell in the hotel needs to be changed, there are no sunbeds for the beach, there are only chairs, the pool is dirty. And the most important thing is that when you ask if you can cancel the reservation and get a refund like all other hotels do, the answer is no. So I had to change the hotel and leave my money with them

2026-07-01 via Nuitee
D
David couple fr
9
2026-06-28 via Nuitee
R
Rachel family_with_children us
10
2026-06-22 via Nuitee
M
Matthew couple us
10
Amazing
Pros:

- Receptionist upgraded us to a penthouse free of charge
- Penthouse room was very spacious, had a fridge and freezer, and a small living room. There was also a balcony with the penthouse that had outdoor furniture and a view of the ocean. Really cool room.
- Short walk to the beach
- Free beach towels and chairs

Cons:

Nothing, everything was excellent.

2026-06-21 via Nuitee
J
Jerzy solo_traveller pl
6
2026-06-18 via Nuitee
C
Clemmons solo_traveller us
10
2026-06-14 via Nuitee
A
ARAM MEDİKAL LTD. ŞTİ. extended_group tr
2
5. kez Miami ye gittik ve ilk defa konaklama konusunda bir tesiste sorun yaşadık.
Pros:

Yumurta güzeldi

Cons:

Kahvaltı yanında aldığımız çaylar için ekstra para ödedik. Kahvaltı dahil olan bir pakette çay veya kahve nin pakete dahil olmaması çok garip. Hergün odamızı temizlemeleri talep etmemize rağmen sadece havlu bırakıp temizlik yapmıyorlardı. Otelin elektrik voltajı çok düşük olduğu için, elektrikli saç ürünlerimizi asla kullanamadık.

2026-06-12 via Nuitee
N
Nelson javier solo_traveller ar
10
Tranquilidad y comodidad, frente a la playa, buena atención.
Pros:

La habitación

Cons:

No poder salir al balcón

2026-06-07 via Nuitee
G
Gary solo_traveller us
10
Hidden Gem
Pros:

This is a hidden gem. The staff is very friendly and super helpful. The hotel has an old city feel but has been renovated so it is just as nice as any modern hotel. The onsite restaurant is great, especially for dinner. Drinks are expensive but it is Miami Beach so that is expected. It's only a block off the beach and there is a pool with some comfy loungers.

Cons:

Coffee service is only from 6 to 8. Maybe extending it to 10 would be nice. No big deal though.

2026-06-06 via Nuitee
C
Constance couple ca
2
Don't bother
Pros:

Location was away from everything except the beach. Last 3 days the housekeeping refused to enter room, no refreshing, threw bath towels at us, no face cloths, refused to remove garbage or soiled towels. One night it rained and the rain poured in through the closed windows, pooling on floor. Called front desk, maintenance gave me a towel for the floor and windows. Wouldn't move us to a non-flooding room. Upon check out was dinged for Peanut M&Ms which we didn't eat....peanut allergy!!! Attempted to email to inform them but it keeps bouncing back. Would never recommend and will never stay there again. Restaurant charged $7.00 for a coffee when you purchase room with breakfast voucher. One waiter was incredibly rude. Front desk staff very nice.

Cons:

See above

2026-06-05 via Nuitee
L
LouBac couple fr
7
Bel hôtel, super personnel !
Pros:

Chambre très spacieuse, emplacement parfait par rapport à la plage mais éloigné d'un peu tout à pied.
Le personnel, très gentil, nous avait mis une petite attention très gentille pour l'anniversaire de mon mari.
Très pratique d'avoir un restaurant intégré à l'hotel.

Cons:

Piscine non chauffée, alors même en bonne période, elle est un peu fraiche !
Pas de possibilité de se faire un thé ou café dans la chambre (ca manque d'une bouilloire)
Le prix reste cher notamment le petit déjeuner qu'on doit prendre dans le restaurant sans remise, comme les clients extérieurs.
Pas de parking à proximité !

2026-06-04 via Nuitee
C
Carletto family_with_children it
7
Ottima zona.
Pros:

La posizione , la varietà di servizi offerti, la gentilezza del personale

Cons:

La pulizia. Scarsa

2026-06-04 via Nuitee
R
Risotti solo_traveller it
7
2026-06-02 via Nuitee
A
Alina Maria solo_traveller gb
1
2026-06-02 via Nuitee
C
Catrin solo_traveller de
8
2026-06-01 via Nuitee
C
Carolina solo_traveller us
10
Me quedaría 1000 veces
Pros:

Extraordinario todo!

2026-05-31 via Nuitee