Homewood Suites by Hilton Charlotte Ballantyne, NC

Hotels
•
Homewood Suites by Hilton
10 (594 reviews)
12030 Copper Way , Charlotte , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
10
Some dishes were left dirty in the cabinet; bug bites mentioned.
Service
10
Brithany and Emma were highlighted as exceptional and accommodating.
Location
10
Very nice location with plenty of restaurants and close to highways.
Room Quality
10
Guests appreciated the spacious and well-designed room layout.
Amenities
10
The hotel has great amenities but lacks some essentials like toothbrushes.
Value for Money
10
Most guests felt the stay provided good value, especially with large family accommodations.
Food and Beverage
10
Breakfast had limited options and ran out of food items earlier than expected.
Overall Experience
10
Overall, guests had enjoyable stays with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Luxurious Suites with Modern Amenities

Unwind and Stay Fit

Convenient Location and Complimentary Services

Experience comfort and convenience at Homewood Suites by Hilton Charlotte Ballantyne, NC. Indulge in spacious suites with free Wi-Fi, a fully equipped kitchen, and entertainment options. Stay active at the fitness center, then relax by the outdoor pool. With easy access to the airport and nearby attractions, plus complimentary breakfast and parking, your stay is hassle-free. Book now and don't miss the exclusive Evening Reception every Wednesday.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

10
Based on 594 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
K
Kayla • solo_traveller • us
10
Very nice hotel
Pros:

This was a phenomenal hotel in the price was amazing. This pool was very nice, updated and exceptionally clean. We got the family room with two queen beds and a pull out couch, I was shocked at the size of the room it was massive. The rooms were quiet and seemed to be well insulated, room was decorated fancy and forma,l very nice. The beds were comfortable, the linens or luxurious and very comfortable as well. Bathroom was very nice and having all of the bedding for the pull out couch already in the room was so convenient. It was cold and rainy when we went but there was a pool in a basketball court which would have been so much fun for my teenage boys if it wasn't raining and cold.
Would absolutely stay here again and I would definitely recommend this hotel.

2026-05-22 • via Nuitee
J
Jeannette • couple • us
10
2026-05-04 • via Nuitee
S
shanteskia bryant • couple • us
9
It was ok.
Pros:

The location was great.

Cons:

The breakfast could’ve been better and the pantry prices are a rip off.

2026-05-04 • via Nuitee
A
Ashley • family_with_children • us
10
2026-04-27 • via Nuitee
M
Marteeka • couple • us
10
2026-04-24 • via Nuitee
V
Viacheslav • couple • us
1
Worst!!!
Pros:

Worst!!!

Cons:

Worst!!!

2026-04-20 • via Nuitee
D
Daovong • couple • us
9
2026-04-18 • via Nuitee
D
Daovong • couple • us
9
Very good
Pros:

View

Cons:

Nothing

2026-04-18 • via Nuitee
2
2022_Graham • Couples • Grove City, Ohio
10
Great find last minute on the road
Pros:

Room was clean, bed was comfortable. Location seemed quiet. Breakfast was ok. Staff was friendly. Would return. Great quick stay.

2026-04-11 • via Tripadvisor
D
Daovong • couple • us
9
2026-04-08 • via Nuitee
D
Daovong • couple • us
9
2026-04-08 • via Nuitee
N
Nicole • couple • us
10
2026-04-06 • via Nuitee
C
collectablesa • Solo travel
10
Best experience ever
Pros:

Britthany was the best front desk agent I’ve ever experienced. She was very helpful and kind. The kids loved her. The rooms were very clean and the breakfast was amazing.

2026-04-03 • via Tripadvisor
V
Vacation11339403216 • Business
10
5 Star Service
Pros:

The staff was accommodating and friendly. Breakfast was always filling. Ms Emma, at the front desk was the representation of superior service, not just for me but the team I was here with. Not only did she take care of needs and wants, but the turn around time was second to none. Thank you!

2026-04-03 • via Tripadvisor
E
emmaiZ1416HC • Solo travel
10
Front Desk Crew
Pros:

Wow! What a great stay, the whole front desk crew was amazing!! Daz, Steven, Emma, and Brithany were fantastic, I'll be back!!

2026-04-03 • via Tripadvisor
8
887ederv • Family
10
Great experience
Pros:

First time visting North Carolina. The hotel service was great as the front desk clerk Steven was very helpful by recommending restaurant near by.

2026-03-31 • via Tripadvisor
J
J5936NEluisc • Solo travel
10
Great stay
Pros:

My stay was amazing nice hotel looks really clean and feels clean breakfast ladies are nice love the breakfast and my room was really clean the 2 nights I stayed there definitely recommend this hotel

2026-03-31 • via Tripadvisor
B
B1311SLedwinr • Solo travel
10
Solo Trip
Pros:

Wanted a solo trip somewhere close and landed on this place. I chose something on the high floor as I prefer not to take my chance and get heavy footed people. Overall the hotel seemed quiet, which was good. They had breakfast tacos which seemed like an odd thing but tasted good with the salsa they had. Everyone seemed friendly and when asking what was good near by, I was told by Steven to get a burger at Hickory Tavern which was just a short 1 minute walk from the hotel which was great.

2026-03-31 • via Tripadvisor
4
413domingor • Business
10
Work trip
Pros:

I came here for work in the area. Me and my crew shared a room with 2 queen beds and a pull out. The room itself was spacious and had a full size fridge for all of us to store lunch and cook in the room with the 2 burner stovetop. I will definitely stick with Homewoods moving forward if these are the type of rooms I can expect.

2026-03-31 • via Tripadvisor
D
Daniel • couple • us
1
Pros:

Nothing

Cons:

Booked a stay here and had a frustrating experience from the start. The booking details were unclear, especially regarding the check-in/check-out times, and it ended up costing me. When I realized the issue and tried to resolve it, the staff were not helpful at all and refused to offer any kind of refund or even partial credit.

I understand policies are policies, but when the information isn’t clearly communicated, you’d expect at least some flexibility or customer service. Instead, it felt like they just didn’t care once they had the payment.

2026-03-30 • via Nuitee