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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Currency exchange
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Private parking
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Daily housekeeping
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Concierge service
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ATM/cash machine on site
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Indoor pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Delivered food - securely covered
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Crowne Plaza Wuxi Taihu offers a luxurious stay with breathtaking views of Taihu Avenue. Each unit is equipped with modern amenities like an iPod docking station, flat-screen TV, and a spacious bathroom with a separate shower and bath.
Convenient Guest Services
Guests can enjoy free Wi-Fi throughout the property and take advantage of services like ticketing, currency exchange, and luggage storage at the 24-hour front desk. The hotel also offers car rental services for convenient exploration of the area.
On-Site Cafe and Dining
Indulge in delectable Western breakfast buffets and dinners at the on-site Le Cafe. Start your day with a hearty meal before heading out to explore the nearby attractions.
Experience luxury, convenience, and excellent dining at Crowne Plaza Wuxi Taihu. Book your stay now for a memorable experience!
Guests are required to show a valid government-issued ID card or passport upon check-in.Swimming pool: Closed from Wed, Jul 1, 2026 until Sat, Oct 31, 2026
Swimming pool: Closed from Fri, Jun 26, 2026 until Sat, Oct 31, 2026
Fitness center is closed from 2026-10-31 until 2026-07-01
Fitness center is closed from 2026-10-31 until 2026-06-26
A deposit may be required at the property.
Location
Guest Reviews
地點還不錯
枕頭太軟
Friendly & helpful
早饭很一般，有待提升
Normal
Staff very good
Clean
Nice to stay
Old furniture
Need new furniture
All is super
Nothing
房间宽敞、清洁，服务态度非常好！周边靠近万象汇，购物方便，靠近蠡园景区。
**Honest Review of My Recent Stay: A Mix of Highs and Lows**
I recently stayed at this hotel for two nights, and while there were some positive aspects, my experience was unfortunately overshadowed by several issues that need addressing.
**Cons:**
1. **Outdated Facilities:** The hotel’s infrastructure feels noticeably aged. Furniture, decor, and amenities (e.g., elevators, HVAC systems) appear worn and in need of modernization. This detracts from the overall comfort and ambiance.
2. **Cleanliness Concerns:** The room did not meet basic cleanliness standards. Dusty surfaces, stained upholstery, and an inconsistently maintained bathroom left me questioning the housekeeping protocols.
3. **Window Leak & Safety Issues:** A significant problem was the window in my room, which leaked water from outside during window cleaning. Beyond the inconvenience, this raised safety concerns due to potential electrical hazards or slip risks if left unresolved.
4. **Breakfast Service Shortcomings:** While the breakfast buffet offered an impressive variety of dishes, the staff appeared untrained and disengaged. Their indifferent demeanor (“poker faces”) and lack of warmth made the dining experience feel unwelcoming.
**Pros:**
1. **Exceptional Front Desk Service:** A standout was Front Desk Manager **Charley Zhang**, who demonstrated professionalism, deep knowledge of the hotel, and genuine care for guests. His cheerful attitude and problem-solving skills greatly enhanced my stay.
2. **Executive Lounge Excellence:** The staff in the executive lounge were a breath of fresh air—friendly, attentive, and clearly well-trained. Their hospitality added significant value to the experience.
**Conclusion:**
While Charley Zhang and the executive lounge team exemplify the service standards the hotel should strive for, the outdated facilities, cleanliness lapses, maintenance issues, and uneven staff training make it difficult to recommend this property wholeheartedly.
It was not clear that the breakfast was not included.
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