Master Grande Hotel

Hotels
•
Master Hoteis
7.8 (2548 reviews)
Rua Riachuelo, 1070, Centro Historico, Porto Alegre, RS, 90020-270 , Porto Alegre , BR
55-51-3287-4411

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
Snack bar/deli
See all facilities

Review Highlights

Pros:
Ótima localização
Cama confortável
Funcionários atenciosos
Cons:
Limpeza péssima
Problemas com serviço na recepção
Opções limitadas de café da manhã

Categories

Cleanliness
5.44
Multiple mentions of poor cleaning standards and complaints about room cleanliness.
Service
8.41
Some positive mentions of helpful staff, but instances of poor reception service.
Location
9.45
Repeated positive feedback regarding the hotel's central location and accessibility.
Room Quality
7.4
Mixed feedback on room comfort and quality, some complaints about maintenance.
Amenities
7.93
General satisfaction with basic amenities but suggestions for improvements like more options.
Value for Money
8.39
Positive comments indicating good value, though some feel it could be better.
Food and Beverage
6.94
Complaints about breakfast options and service; some feel enhancements are needed.
Overall Experience
8.41
General positive sentiment, some highlighted issues but not enough to discourage stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:58

Property Description

Experience the comforts of modern elegance at Master Grande Hotel, where every stay is enhanced with exceptional amenities.

Spacious Accommodations
Unwind in one of our 90 air-conditioned rooms featuring flat-screen televisions and complimentary wireless internet access. Enjoy modern cable programming for your entertainment needs, ensuring a home-like experience during your visit.

Culinary Delights
Start your day with our delicious buffet breakfast available daily from 7:00 AM to 10:00 AM. Grab a bite at our inviting snack bar/deli, perfect for a quick meal anytime.

Unmatched Event Facilities
With six well-equipped meeting rooms and a dedicated banquet hall, Master Grande Hotel is the ideal venue for your next event. Our 24-hour front desk and dry cleaning/laundry services ensure a hassle-free experience.

Book your stay today and immerse yourself in the vibrant heart of Porto Alegre!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

7.8
Based on 2548 reviews
Cleanliness: 5.44
Service: 8.41
Location: 9.45
Room Quality: 7.4
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 6.94
Overall Experience: 8.41
M
Mary Susana • solo_traveller • uy
7
Experi encia
Pros:

Su ubicacion privilegiada

Cons:

No nos limpiaron la habitacion

2026-07-04 • via Nuitee
L
Luiziane • solo_traveller • br
9
Pros:

Localização ótima, funcionários muito simpáticos e atenciosos.

Cons:

O café poderia ser um pouco mais variado.

2026-07-04 • via Nuitee
D
De Lima • family_with_children • br
8
2026-07-04 • via Nuitee
R
Rafael • solo_traveller • br
10
2026-07-02 • via Nuitee
M
MARIA DE FATIMA • solo_traveller • br
6
Não retorno mais.
Pros:

A atenção dos funcionários

Cons:

Cadê da mãe é o mesmo todos os dias com poucas opções; não tem toalhas nas mesas e nem jogos americanos; roupa de cama - cobertor - com mau cheiro; piso do quarto sujo; não tem touca de banho. Tive de comprar um cobertor.

2026-07-02 • via Nuitee
C
Camila • solo_traveller • br
10
2026-07-01 • via Nuitee
F
Fernando • family_with_children • br
9
2026-07-01 • via Nuitee
A
Antonio • solo_traveller • br
8
2026-06-30 • via Nuitee
H
HELIO • couple • br
9
2026-06-29 • via Nuitee
D
Diego • solo_traveller • ae
7
Pros:

Café da manhã era bom e a cama confortável.

Cons:

Chegamos tarde da noite, com duas crianças e cheios de mala, a recepção estava vazia e constava com dois funcionários que em nada se solicitaram a ajudar. Pessimo preparo.

2026-06-29 • via Nuitee
J
jeferson Alberto • solo_traveller • br
7
Pros:

Quarto bom, café da manhã bom

Cons:

A vedação da acústica, escutava a televisão do quarto ao lado e o ar condicionado muito barulhento, mesmo desligado escutava o ar do quarto ao lado

2026-06-28 • via Nuitee
B
Bruno • solo_traveller • br
8
2026-06-27 • via Nuitee
W
Walter • solo_traveller • br
9
Pros:

Limpeza, luminosidade, TV, internet e conforto

Cons:

Ar condicionado bem barulhento
Água fria do chuveiro não estava saindo, somente a quente (bem quente)

2026-06-26 • via Nuitee
N
Niederauer Wiethan • solo_traveller • br
4
Cons:

Hotel velho, sujo um café simples
Esperava mais do hotel.

2026-06-25 • via Nuitee
E
Ediane • solo_traveller • br
3
Cons:

Não deixaram meu quarto reservado. Tive que procurar outro hotel no meio da noite

2026-06-24 • via Nuitee
V
Vagner • family_with_children • br
1
Quarto desconfortável, café da manhã horrível frutas estragadas, localização pessima!
Pros:

Tudo muito antigo !

Cons:

Não gostei

2026-06-24 • via Nuitee
M
mariana • solo_traveller • br
9
2026-06-24 • via Nuitee
J
Josiel Fernando • solo_traveller • br
10
2026-06-24 • via Nuitee
C
Christian • couple • br
10
Com certeza voltaremos excelente o hotel.
Pros:

Me surpreendi, tudo extremamente limpo e cheiroso, quarto, toalhas tudo impecável. Muito espaçoso e organizado.

2026-06-22 • via Nuitee
J
jefferson • couple • br
10
2026-06-22 • via Nuitee