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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Garden
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Snack bar
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Kids' outdoor play equipment
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Indoor play area
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Shuttle service (free)
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Outdoor furniture
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Coffee Shop on site
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Visual aids: Braille
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Auditory guidance
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Homewood Suites by Hilton Waterloo/St. Jacobs offers an indoor pool, fitness centre, and free Wi-Fi. Situated near St. Jacobs Shopping Outlet Mall, our rooms feature modern amenities like flat-screen TVs and comfortable bedding.
Exceptional Services
Enjoy 24-hour front desk assistance, a snack bar, and a mini-market during your stay. Benefit from free parking and start your day with a complimentary hot breakfast. Our attentive staff ensures a pleasant and hassle-free experience for all guests.
Nearby Attractions
Explore the nearby RIM Park and St. Jacobs Farmers Market, just a short distance from the hotel. Immerse yourself in the local culture and attractions while staying at our welcoming property.
Book your stay at Homewood Suites by Hilton Waterloo/St. Jacobs for a memorable and relaxing experience.
Guests are required to provide a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Video
Guest Reviews
Good location. Close to St Jacob’s market and many restaurants.
Well located
The room was very spacious and comfortable,.
Clean and near everything that I was attending.
Updated and near a lot of stores and restaurants
The hotel is always comfortable, clean and welcoming. Breakfast is very adequate and comprehensive. The best part about this hotel is the swimming pool...always maintained at a very warm temperature with dim lighting...perfect for a long, relaxing evening swim. Highly recommended!
good hot breakfast, clean room, friendly staff
taller toilet
Expected a Hilton buffet breakfast to be of much higher quality. My grown children laughed about it.
I really liked the layout of the room, the bathing supplies and the full kitchen (you need to be clearer each room has a full kitchen. I had no idea snd I would have brought dinner if I’d known, adding value to the stay). The couch is comfortable but I did not use the tv as there was debris in the remote that looked like fecal matter and I was not willing to clean it!
The black out curtains were great.
I did appreciate there was a bag of extra linens should we need something.
I also appreciate the roll of paper towel.
Breakfast was a great surprise and was abundantly stocked, even at 9 when we got downstairs.
It was an EXEMPLARY experience. The staff on our stay at the buffet were outstanding and very patient. They refilled and cleaned constantly. They deserve recognition.
I saw an interaction between who I assume was a manager and them at around 9:35/9:40 and he wasn’t particularly kind even tho they were trying to clean up. He needed to lead with a kinder tone, imho.
I LOVED that tampons and pads were supplied in the public women’s bathroom. A stash of 2 pads plus 2 tampons in the rooms might be nice too.
Shower gel vs soap may make more financial and environmental sense. There is a soap bar in the sink should someone prefer that.
The bedroom air circulator blows directly on the bed. It’s very uncomfortable and off-putting. I had to use the office chair and a large pillow to redirect the air or it would have kept me awake
Nit that that would have been an issue, the bed was atrocious. The pillows were terrible and there was food under the bed.
The dishwasher hadn’t been put away prior to my visit. There is no dish soap to wash dishes and other items I might need to wash. The drain plug was brown with slime. It should be cleaned.
The bathroom was not up to standard. The portion covering the pull bar screws was dangling and thus the bar is loose from wall rot.
The back of the door is scraped of paint and the toilet seat was loose and dirty. There was no SHOWER CAP available which I expected so did not bring my own. With a fixed shower head you must provide one.
The light at the hood fan/microwave was out so I needed to leave the overhead light on as it was the warmest light. This was a frustration as I just wanted a bit of light not to have to close the door.
The shower plug was non-functional so I had to remove it entirely. Not pleasant.
I also needed to sew up a tear in an item and there was no sewing kit. I do expect sundries at a nice hotel. It was nice to have glassware. Most of the plates were chipped or dirty.
We chose this hotel out of several in the area for its suites, saltwater pool and included breakfast. The suite was clean and comfortable, and the kitchenette was equipped well enough, but could use an updated coffeemaker and better quality coffee.
The location is great - very close to the antiques and farmers markets, and a short drive to the village and other amenities.
The pool was disappointing. It’s small, shallow, too warm and there didn’t seem to be much movement. There were clumps of hair and a rather large dead bug in the water, and the pool deck is quite slippery when wet. It wasn’t well lit, and didn’t seem to be used much.
The breakfast was fine, just average, although there were a number of options, as was the food at the manager’s reception. However, the service was exceptional no- the staff helpful, friendly and accommodating.
The hotel was recently renovated, has good wifi and seems to have quite a few long-term guests, which contributed to a lively and welcoming atmosphere.
The price was competitive so we would definitely consider staying here again knowing what to expect.
Fabulous hot breakfast with foos that actually tasted good. Lots of items to choose from. Room was very comfortable, larger than what I expected. Good amenities and a table to do work was much appreciated. Also, good number of plugs for electronics. Location was easy to get to, quiet, and like that Sobeys and Shoppers Drug Mart were close by.
Check-in staff could have been friendlier.
Breakfasts was not impressive either morning. Eggs were cold and dry. Sausage both mornings were under cooked and not appealing-needed done browning-turkey sausage not nice and tasteless. Hot buffet was on the cool side. We are not picky but there was a lot to be desired. You need to really review menu and spend time with preparzz as toon staff. It was not a “Hilton” standard.
Good comfortable large room-very clean. Housekeeping staff went aboard and beyond. Kitchenette well stocked. Loved our stay except breakfast-which could be readily remedied.
Good location, clean
Was woken up at 5am and again at 7 am with the fire alarm
Breakfast was a great selection
The breakfast was a little hectic. You just had to wait for more to come out. They ran out of the cut up fruit. Maybe a little longer would make it easier to accommodate so many people.
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