One Cancun Centro

Hotels
•
Grupo Posadas - One Hotels
8.2 (727 reviews)
Avenida Tulum, esquina Banco Chinchorro Lote 1-01, Manzana 2 Supermanzana 13 , Cancún , mx
+52 998 881 6940

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Cons:
Cleanliness issues
Limited breakfast variety

Categories

Cleanliness
7.26
Mixed sentiment regarding cleanliness with mentions of dust and a dirty bedside table.
Service
8.73
Positive comments about the friendly staff and good service overall.
Location
9.27
Multiple mentions of convenient location near the airport and other attractions.
Room Quality
7.72
Some reviews indicated small room sizes and minor cleanliness issues.
Amenities
8.25
General amenities were satisfactory, though some areas noted limited breakfast options.
Value for Money
8.21
Value perceived as good for location, though cleanliness issues noted.
Food and Beverage
7.76
Breakfast had limited variety, but quality was acceptable.
Overall Experience
8.43
Overall experience was positive but with room for improvements in cleanliness and food variety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:25

Property Description

Convenient Location
One Cancun Centro is perfectly situated in Cancún, just 1.5 km from Plaza Las Américas shopping centre and 6 km from Playa Tortuga. With easy access to key attractions, guests can explore the city effortlessly.

Comfortable Accommodation
Experience comfort at its best in our rooms equipped with a TV, air conditioning, and cable channels. The private bathrooms feature complimentary toiletries, ensuring a relaxing stay. Plus, enjoy the convenience of included breakfast and thoughtful amenities like a desk and cozy bed linen.

Great Facilities
Indulge in the convenience of our shared lounge, luggage storage, and vending machine. Benefit from free parking and explore nearby dining options within 1 km. With Mercado 28 market just 3 km away, guests can immerse themselves in local culture.

Ready to experience Cancun? Book your stay at One Cancun Centro now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 727 reviews
Cleanliness: 7.26
Service: 8.73
Location: 9.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.43
R
Raquel • solo_traveller • es
6
Muy justito
Pros:

El personal

Cons:

Las camas dobles eran pequeñas

2026-07-25 • via Nuitee
L
Lina • solo_traveller • co
1
Mala atención al cliente por parte del hotel
Pros:

Nada

Cons:

Hice una reserva y me presenté puntualmente en la recepción. Sin embargo, la persona que me atendió me informó que mi reserva no aparecía en el sistema. En lugar de solucionar el problema, me ofrecieron otra habitación a un precio diferente, el cual no acepté.

A pesar de que estuve presente en el hotel, posteriormente realizaron un cargo a mi tarjeta de crédito alegando que no me había presentado (no-show). Lo más grave es que, hasta la fecha, no me han reembolsado el dinero ni han respondido a mis mensajes para resolver la situación.

Mi experiencia fue muy decepcionante por la falta de organización, la atención al cliente y la ausencia de una solución oportuna.

2026-07-24 • via Nuitee
L
LUCA • extended_group • it
5
Pros:

La posizione è abbastanza centrale

Cons:

Le stanze sono troppo piccole e scomode e la colazione molto modesta

2026-07-24 • via Nuitee
F
Felipe • solo_traveller • br
10
2026-07-23 • via Nuitee
E
Edna • family_with_children • mx
2
Incómodo
Pros:

La ubicación

Cons:

Está demasiado chico el cuarto las camas muy incómodas el bańo muy descuidado

2026-07-23 • via Nuitee
A
Alejandro • solo_traveller • mx
10
2026-07-21 • via Nuitee
F
Flores • solo_traveller • us
9
Pros:

View

Cons:

Employees who were moody need to be more professional

2026-07-21 • via Nuitee
S
Sébastien • family_with_children • fr
7
Idéal pour une arrivée tardive à Cancun proche aéroport
Pros:

Proche de l aéroport

2026-07-16 • via Nuitee
M
MANUEL • solo_traveller • mx
10
Pros:

Es un hotel muy sencillo, limpio y de buen servicio. Solo lo usamos una noche porque íbamos de paso en Cancun pero tiene todo lo necesario. Incluye un desayuno muy básico pero perfecto

2026-07-13 • via Nuitee
C
CINDY • solo_traveller • cr
8
2026-07-12 • via Nuitee
Y
Yelena N • solo_traveller • us
1
Never again
Pros:

Nothing

Cons:

Cheap place to stay . Dirty towels, no refrigerator, tv only on Spanish

2026-07-09 • via Nuitee
M
Miguel • couple • mx
10
una estancia cómoda y agradable
Pros:

no medio tiempo de desayunar pero vi el buffet y me parecio rico

Cons:

de lo que vi todo estaba bien

2026-07-08 • via Nuitee
J
Juan Antonio • family_with_children • mx
9
Agradable
Pros:

El desayuno es bueno 🙂

2026-07-06 • via Nuitee
R
Richard • family_with_children • tt
8
My stay was short, but it is worth coming back for a longer time on my next visit.
Pros:

Everything was on point no problems on my side.

Cons:

The breakfast variety was very limited.

2026-07-01 • via Nuitee
W
WENDY FABIOLA • solo_traveller • mx
9
..
Pros:

..

Cons:

..

2026-06-29 • via Nuitee
M
Mercado • family_with_children • mx
9
2026-06-29 • via Nuitee
G
Gonzalo • solo_traveller • mx
6
Buen precio - calidad. Un poco ruidoso entre los cuartos
Pros:

Tiene todo lo necesario

Cons:

La bulla entre los cuartos. Se escuchan todas las conversaciones, ruidos, alarmas, o golpes entre un cuarto y el otro

2026-06-26 • via Nuitee
E
Eleonora • couple • mx
10
2026-06-24 • via Nuitee
C
Carlos • family_with_children • mx
8
ADECUADA PARA MIS NECESIDADES
Pros:

EXCELENTE UBICACION CERCA HAY DE TODO, EL DESAYUNO INCLUIDO MUY BIEN

Cons:

LA ALBERCA, NECESITAN DARLE MANTENIMIENTO SOBRETODO A LAS LAMPARAS QUE TIENE DENTRO DE LA PISCINA, ESTABAN SALIDAS LA MAYORIA LO CUAL ME DABA MIEDO, DE QUE PUDIERA HABER UN ACCIDENTE DE ELECTROCUCION.
TAMBIEN EL MOSAICO DE LA ALBERCA ESTABA DAÑADO, MUCHOS ESTABAN SUELTOS, LO CUAL DA RIESGO DE HACERSE UNA HERIDA EN EL PIE.
POR FAVOR ARREGLEN ESOS DETALLES.

2026-06-23 • via Nuitee
M
MARISA S • couple • us
4
Don't recommend staying here..
Pros:

We had 2 beds, nice and clean. Every day, the cleaning lady did a very good job. There is NO closet, so we were crowded with our clothing. Had to use our own suitcase for storage, etc. The bathroom was always clean as well. Excellent service in this area!

Cons:

We travel a lot as a COMPETITIVE TEAM nationally and around the world, and this time we were VERY DISAPPOINTED with the breakfast service. We asked if we could have our breakfast earlier, and the manager said NO. This is the 1st time this has happened to us. I would come downstairs every morning to have my own breakfast, which I always have, and I only needed the hot water. The breakfast area was ALWAYS FELTY. So embarrassing, this is what anyone walking in sees. The security guard is playing games on his phone, sitting by a computer, which is not his job to clean either, I guess, but come on, gross. Several times, there was no water, nor coffee. The trash cans were overflowing, just horrible. The clerks, as well as on their phones, can't clean either? It was just filthy from the previous day, very bad.

2026-06-23 • via Nuitee