Kaya Palazzo Golf Resort

Thanks to Guest Experience Assistants Taha and Celin

Food buffet has a large variety , which is great , but the same food was served everyday .

The amenities at the hotel were good.
Food was excellent with a wide variety of dishes suitable for every palette.

Danke Taha und Ceylin und Emir

War ein sehr erholsamer Urlaub mit einem sehr zuvorkommenden Personal.

Wszystko

Taha very good asistant

We enjoyed all the facilities on offer, in particular the salt water pool & the water park.
The buffet, the restaurants, snack bar were all top tier with excellent food served throughout the day.
Also the welcoming on arrival was very warm, special mention of Emir who assisted us throughout our stay ⭐

Hizmet kalitesi , duyarlılık ve müşteri memnuniyeti adına geçirdiğimiz tüm süreç boyunca her an yanımızda oldular . Yemekler , bar ve restoran hizmetleri olağanüstüydü . Misafir ilişkileri muazzam işini yapıyor ve konaklayan müşterilerinin konforunu tam anlamıyla sağlıyorlar .

Good hotel, very good quality and service, kids friendly, great miniclub for kids

Elbette. İşte Tripadvisor için akıcı ve doğal bir İngilizce yorum:

Overall, we had a pleasant stay at Kaya Palazzo Belek. One of the hotel’s biggest strengths is definitely its cleanliness. Our room was cleaned thoroughly every day, and whenever we requested anything that was missing, it was delivered promptly. The housekeeping staff were especially kind, friendly, and professional.

The beach area was stylish, comfortable, and very well maintained. The service was generally good. However, the quality of the beverages throughout the resort was disappointing, with the exception of the Lobby Bar and the Patisserie, where the drinks were noticeably better.

After sharing our concerns, the hotel responded quickly, which we appreciated. I would especially like to thank Mr. Halil from the Guest Relations team for his genuine effort, professionalism, and willingness to help. His approach made a positive difference to our overall experience.

That said, there are several areas that need significant improvement. The main restaurant was the biggest disappointment. There was a strong smell of food throughout the dining area, the buffet stations were placed too close together, making it feel crowded, and the food quality and taste were far below what we expected from a hotel of this standard.

The rooms were comfortable, and the beds provided a good night’s sleep. However, the bathroom vanity had visible mold around the handle area, which clearly requires better maintenance.

Another issue was our room allocation. We had booked a sea-view room but were initially given a room overlooking the land. When we raised the issue before posting a review, our concern was dismissed and we were told that the assigned room matched our reservation. Only after leaving negative feedback were we informed that a room upgrade could be arranged. We believe the same willingness to resolve the issue should have been shown from the beginning, rather than only after a public review.

In conclusion, Kaya Palazzo Belek has many strengths, particularly its cleanliness, beach facilities, and Guest Relations team. However, the main restaurant, food quality, beverage selection, room maintenance, and consistency in customer service all need improvement to truly meet the standards expected of a luxury hotel.

I like the hotel very much, very good care for children and adults as well, the food is very good the care at restaurant by rise its so nice. Perfect entertainment crew that care so much about our children, they will miss them, every day a lot of activities for any age.

We recently stayed in this hotel and overall had a very nice holiday. But, below is the fair feedback:

Positive:
• The food quality and variety were excellent throughout our stay. There was a wide selection of dishes, and most meals were fresh, tasty, and well-presented.
• The hotel personnel were friendly, professional, and helpful.
• The resort's territory is spacious, beautiful and very well maintained.
• General maintenance and cleanliness of the public areas were very good.
• The evening shows and entertainment programs were enjoyable and amusing.
• The Kids Club offered a variety of activities for kids.

Negative:
• Room cleaning was inconsistent and did not meet the standards expected from a five-star resort – it took for us 3 days that a cleaning lady finally did proper overall cleaning in the room (only after my insisting message to guest relations) and not just a negligible vacuum cleaning the central part of the floor only. The dust was not cleaned at all, the glasses in the room were with spots, the shampoo in the bathroom finished and has not been replanished/ refilled for 3 days... The seats on the balcony left spotted with birds’ excrements for 3 days prior somebody cleaned it out (and again, only after my insisting message to guest relations).
• The service provided by some waiters could be more attentive and efficient, especially during busy periods – some of them often “forget” the requests, miss u, pass ten times around without making proper job – definitely waiters in the main restaurant should be properly trained/ instructed.
• Beach cleaning needs improvement – the sand and beach territory is not cleaned – just the sand is flattened/ smoothed by the early morning times.
• The hotel's WhatsApp assistance group was largely ineffective, with no responses and no involvement at all! We just got an info about hotel amenities and programs on the first check in day and then – nothing, black hole! Nobody even asked u once “how r u? how is going your leisure? any problems?” – then what is group created for?! as all other issues I was resolving myself with guest relations.
• We were quite disappointed that several activities within the Kids Club and services for kids required additional payment, despite the resort positioning itself as a premium all-inclusive destination.
• The bread for us was not of good quality – not soft, rubber texture with always only few options/ selections available.
• The beach towels were absolutely old, worn out, had holes, and definitely need already to be renewed.
• Evening shows were very nice as I afore-wrote but repetitive – the same performances even done by the same persons we’ve seen at least 2-3 times within a week!

Meanwhile, a special kudos going to Nazrin from Guests welcoming area, Ramazan cleaner on the beach, Adalat and Enver waiters in the main restaurant – especially for Enver: I would say that this person (with all his professionalism, experience, guests approach and serving, politeness and language knowledges) deserves to work on higher positions rather that to be just a waiter in the restaurant.

Verdict: would we come in this hotel again? With all those cons definitely no, as we had been already in many places and know the better ones.
But, if hotel will make all necessary improvements and will keep the high level of standards corresponding a luxury one, then – why not?

Top class. We moved into a lagoon room after three days and it makes all the difference. The food and service was second to none in the Lagoon Restaurant, especially from Ahmet that really made time for our girls and went above and beyond for us.

The hotel is beautiful and a strong point is certainly the food. The all inclusive is fabulous and a huge variety of food and drinks including premium brands are continually available. We did the Italian Al a carte and this was also lovely. The food and drink is just great! We really enjoyed it, food literally around the clock!

Our kids (9 and 11) loved the slides but weren’t overly impressed with the kids club. This isn’t a reflection of the staff, who were great, more the choice of activities as we had hoped for football or something suitable for our 11 year old son. The football was a game on a small piece of grass and wasn’t suitable for an energetic 11 year old and there was very little other suitable activities. If you have young children the kids club is probably fabulous for you. Our 9 year old enjoyed the crafts but again wasn’t over roared by the activity options.

The rooms were fairly standard and quite small but adequate for a family of 4. They were clean and the air con was great!

All of the staff we encountered everywhere were AMAZING! Very helpful and the watsapp guest service was very helpful.

The daytime entertainment was okay but we have certainly had better. The evening entertainment was good.

We loved the location and proximity to the beach and we walked to the land of legends light show (about 25 min walk)

There are lots of different nationalities in the hotel and this impacted the atmosphere a little as there wasn’t as much interaction as we had experienced in other hotels in Turkey.

One major criticism is the cost of any extras! Anything purchase from the hotel was extortionate for example the water sports (180 euro for 30 min jet ski) and the shop 45 euro!!!!! For a squishy toy, the arcade (game centre) minimum spend 30 euro and sun cream/block was 45 euros!!! Crazy crazy prices! Especially when you can nip to Belek markets on Saturday (strongly recommend this if you want to buy any thing!)

Overall a beautiful hotel with fabulous food and drink and a great location. incredible staff but very expensive extras and the daytime entertainment for adults and children was, in our opinion limited! Although Chicco was great!