Hotel Boutique Casa Sánchez

Hotels
8.3 (1948 reviews)
Calle Sanchez 260, Zona Colonial , Santo Domingo , do

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Room maintenance problems
Power outages

Categories

Cleanliness
6.94
Multiple comments about lack of cleanliness in rooms and facilities.
Service
9.41
Overall positive feedback about the staff and their helpfulness.
Location
9.45
Many reviews highlight the excellent location of the hotel.
Room Quality
7.4
Comments indicate issues with room maintenance and comfort.
Amenities
7.43
Comments suggest some amenities are outdated and need attention.
Value for Money
8.39
Considering the rates, value perception is fairly positive.
Food and Beverage
8.94
Most reviews praised the breakfast options.
Overall Experience
8.41
General sentiment is mixed but leans towards positive due to location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 17:40

Property Description

Historic Building in Colonial Zone:
Step into the past at Casa Sanchez, a boutique hotel housed in a historic building in Santo Domingo's Colonial Zone, once a residence of a former president.

Luxurious Rooms and Amenities:
Indulge in air-conditioned rooms featuring internet TV, safety-deposit boxes, and elegant bathrooms. Choose from a variety of room types, each uniquely designed. Superior rooms boast Colonial tiling and high ceilings, while suites offer kitchen facilities for a convenient stay.

Convenient Location and Services:
Enjoy free WiFi, an outdoor pool, and a jacuzzi in the picturesque roof garden. Start your day with a delicious breakfast in the Colonial patio-garden and explore nearby attractions like Conde street. With transportation services and proximity to the airport, Casa Sanchez ensures a memorable stay.

Experience the charm of Casa Sanchez - book your stay now for a delightful getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1948 reviews
Cleanliness: 6.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.41
B
Barría • couple • pa
9
2026-05-30 • via Nuitee
B
Bruno • solo_traveller • it
9
Pros:

La struttura mi è piaciuta, la piscina interna è bellissima, molto bella anche la terrazza con la jacuzzi

Cons:

Le camere non erano pulitissime, le lenzuola erano macchiate

2026-05-29 • via Nuitee
J
Julie • solo_traveller • fr
10
Séjour colonial & relax
Pros:

L'hôtel est très bien situé, il est charmant et calme.
La terrasse rooftop et jacuzzi est une merveille. La piscine et le patio des petits déjeuners d'un cosy et merci aux filles pour leur service. Elles sont très aimables et serviables. Mention particulière à Victor pour son accueil , sa gentillesse et tout les Services ,merci à lui.
Le frigo - congélateur de la chambre est super cela permet de s'organiser un bon pic nique
sur la terrasse ( séjour de 1 semaine)
Chambre double supérieure extrêmement grande , d'une aisance agréable. Literie confortable.

Cons:

La salle de bain manque de rangement ( meuble, crochet mural à envisager)
Ça serait aussi bien de prévoir des serviettes éponge spécialement pour piscine.

2026-05-28 • via Nuitee
V
Valenzuela • solo_traveller • gt
10
Pros:

Me gusto la accesibilidad en precios y ubicación

2026-05-26 • via Nuitee
M
Maria • couple • ca
8
Pros:

Ubicación
Staff de Recepción

Cons:

Staff de la cocina

2026-05-25 • via Nuitee
L
Lisa • couple • es
3
Bof
Pros:

L’emplacement

Cons:

Nous sommes arrivées et les draps étaient pleins de cheveux et de miettes de croissants. Ils n’avaient pas été changés. Nous avons contacté le personnel qui nous a donné une nouvelle paire de draps mais ce n’est pas sérieux. Il n’y a pas d’eau chaud et nous n’avons pas eu de Clim 1 nuit sur 2.
Le personnel est très gentil mais il y a des choses à revoir dans l’organisation

2026-05-25 • via Nuitee
R
Raquel • solo_traveller • pa
10
Pros:

Todo perfecto y limpio

2026-05-24 • via Nuitee
H
Herrera • solo_traveller • mx
10
2026-05-24 • via Nuitee
B
Bianca • extended_group • br
9
2026-05-22 • via Nuitee
P
Pedro • couple • br
3
Experiência que não valeu a pena. Péssimo tratamento.
Pros:

A localização do Hotel é muito boa, próxima a diversos bons restaurantes, atrações e também na região da Cidade Antiga. Dá para caminhar tranquilamente pela região. Há mercado e farmácia próximo ao local.

Cons:

Infelizmente a nossa experiência foi decepcionante. O tratamento que tivemos do pessoal do café da manhã foi o pior possível. O menu é a la carte, então havíamos pedido o prato "francês" com croissant. Quando chegou, não veio o croissant, sendo que ao questionarmos, nos informaram que estava em falta. Educadamente, perguntamos se seria possível trocar por outro item do menu (há itens extras), momento em que a pessoa responsável foi completamente rude com a gente, principalmente pela barreira linguística. O Hotel não possui um gerente e é nitidamente mal administrado. No dia que chegamos, ficamos 10 minutos lá fora na rua pois não tinha ninguém na recepção. O chuveiro do nosso quarto estava quebrado, pedimos ajuda para que fosse arrumado e informaram que "é normal" ele ser assim. Embaixo de nossa cama encontramos uma garrafa velha de bebida (ou seja, o quarto não era limpo de forma adequada). Por vezes no trajeto do quarto até a recepção vimos baratas andando pelo local. São anos de booking e essa foi a pior experiência que eu tive na minha vida com a plataforma.

2026-05-22 • via Nuitee
J
José Luis • solo_traveller • mx
10
Pros:

La ubicación y la amabilidad de la recepcionista una chica morenita chinita del turno de la mañana. Lo recomiendo muy cerca de los lugares turísticos y dentro de la zona colonial.

2026-05-20 • via Nuitee
O
olalla • extended_group • es
6
2026-05-20 • via Nuitee
X
Xavier • couple • es
7
Para estancia corta y conocer zona colonial esta muy bien.
Pros:

La ubicacion y el personal es excelente. Ayudaron en todo y en todas nuestras preguntas. Nos dejaron utilizar la zona piscina y jacuzzi despues del checkout y nos guardaron las maletas hasta que llego nuestro transporte a recogernos. Desayuno muy bueno.

Cons:

Las camas no eran muy comodas y faltaba un poco de mantenimiento. Alguna cosa mas en el desayuno se agradeceria.

2026-05-19 • via Nuitee
J
Julia • extended_group • es
10
Muy bien
Pros:

Ubicación maravillosa y personal muy simpático. El chico de recepción nos ayudó en todo.

Cons:

La única pega es que la ubicación de booking no correspondía con el mapa y nos costó llegar pero por lo demás bien

2026-05-17 • via Nuitee
I
Isabel • couple • es
8
Pros:

Buena ubicación y buen desayuno.

2026-05-17 • via Nuitee
J
Jerome • solo_traveller • us
9
2026-05-16 • via Nuitee
G
Gregorit • solo_traveller • do
8
2026-05-16 • via Nuitee
P
Pierret • couple • do
10
Es una vibra tan buena y acogedora que te sientes como en tu hogar.
Pros:

Me gusto todo, desde el personal hasta la limpieza.

2026-05-14 • via Nuitee
M
Maria • couple • pr
5
Pros:

The location is perfect for exploring the colonial zone. Quiet at night. Breakfast was made to order with fresh fruit and products. Friendly employees. The room was comfortable, with basic things to survive for a few days.

Cons:

During my stay, several aspects of the hotel’s upkeep and guest‑readiness fell below expected quality standards. The condition of the linens and room amenities was particularly concerning. Towels appeared worn and discolored, bathroom rugs were visibly dirty, and the blankets showed signs of heavy use, diminishing the sense of cleanliness and comfort.
The property as a whole would also benefit from more consistent maintenance. The surrounding pots and plants showed neglect, with wilted foliage and unkempt planters that detracted from the hotel’s appearance. The pool area, while functional, lacked the level of cleanliness and care expected in a hospitality setting; surfaces and surrounding spaces needed more frequent cleaning and attention to detail.

These issues collectively suggest the need for a more robust housekeeping and maintenance routine to ensure that guest rooms and shared spaces meet the standards of comfort, hygiene, and presentation that travelers expect. With focused improvements in these areas, the hotel has the potential to offer a much more welcoming and enjoyable experience.

2026-05-14 • via Nuitee
R
raphael • family_with_children • fr
5
Moyen
Pros:

Emplacement dans la ville…

Cons:

Tout est un peu vétuste…piscine pas bien entretenue…

2026-05-13 • via Nuitee