Promenade Hotel Kota Kinabalu

Hotels
8.4 (1420 reviews)
No. 4 Lorong Api-Api 3, Api-Api Centre , Kota Kinabalu , my
+6088265555

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Issues with cleanliness
Breakfast quality needs improvement

Categories

Cleanliness
7.71
There were issues reported with cleanliness, particularly with dirty tables during breakfast.
Service
8.98
Staff were friendly and helpful, though some improvements were noted.
Location
9.22
Great location with close proximity to amenities.
Room Quality
8.17
Rooms were comfortable, though some complaints about bed types and amenities.
Amenities
8.2
Amenities were generally good, but there were minor issues with the pool and breakfast.
Value for Money
8.66
Perceived as a good value for the price considering the location and services.
Food and Beverage
7.71
Breakfast had quality issues, although the food provided during other meals was praised.
Overall Experience
8.58
Overall a positive experience, with notable mentions of service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Stunning Views
Overlooking the South China Sea, each room offers picturesque sights for a relaxing stay.

Dining Variety
Choose from 5 dining options, including Asian, Halal, and International cuisines, sure to satisfy every palate.

Convenient Amenities
Enjoy free WiFi, an outdoor pool, gym, and on-site salon for all your relaxation and leisure needs.

Book now to experience luxury and convenience at Promenade Hotel Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Adults stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1420 reviews
Cleanliness: 7.71
Service: 8.98
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.58
N
Nhu Anh • family_with_children • fr
7
Cela aurait pu être un super séjour, mais…
Pros:

La suite était très grande et nous étions très à l’aise à 3. Une salle de bains avec WC et un autre WC séparé, une grande chambre et un salon.
La salle de sport est accessible 24/24 et très bien équipée.
Le petit déjeuner buffet est bon et varié, il y en a pour tous les goûts.
Les restaurants de l’hôtel sont très bons à prix raisonnables.
L’hôtel est très bien situé, proche du golf, face au front de mer, et à 5 minutes à pied du marché de nuit.

Cons:

Nous avons très mal dormi et sommes tombés malade, en cause une climatisation qui tourne fort et qui ne s’arrête pas à la température souhaitée. Du coup soit vous la laissez et vous avez froid et la gorge sèche, soit vous l’arrêtez et vous dormez dans un four.
Le matelas était également très dur.
Autre point, l’hôtel fait tout payer au fur et à mesure. Donc pour commander du room service ou du laundry, il faut d’abord aller payer à l’accueil, pas moyen de mettre le montant sur sa note et tout payer au check out.
Enfin, bizarre, il fait traverser la salle de restaurant pour accéder à la piscine. Celle ci est bien pour se rafraîchir, mais impossible de faire des longueurs à cause d’un mur et d’un câble au milieu. Et pour bronzer, il y avait un seul et unique transat. 😭

2026-07-04 • via Nuitee
R
Rajesh • solo_traveller • in
10
2026-07-02 • via Nuitee
C
Clarice • couple • my
9
2026-07-02 • via Nuitee
M
Mazlan • couple • my
9
Confortable
Pros:

Clean.

Cons:

Dont have pipe for washing BO.

2026-07-01 • via Nuitee
S
Sarah • solo_traveller • my
10
2026-06-30 • via Nuitee
N
Nur Fatin Najihah • couple • my
8
2026-06-29 • via Nuitee
J
Janice • couple • bn
8
It was a wonderful, stress-free getaway.
Pros:

Overall, excellent. breakfast, a clean room, a location near shopping centers, etc.

Cons:

During of our three-nights stay, we noticed that the water pressure was somewhat low, particularly in the mornings.

2026-06-29 • via Nuitee
L
LEE • family_with_children • sg
8
Hotel recommended to stay if go to Kota Kinabalu
Pros:

Breakfast, room cleaniness, easy internet access

Cons:

Shall give free parking for hotel guests

2026-06-28 • via Nuitee
E
Ernih • couple • my
9
2026-06-28 • via Nuitee
M
Mohd Naeem • solo_traveller • my
10
Pros:

Easy acces. Friendly and helpful staff.

2026-06-27 • via Nuitee
L
Lu • couple • my
5
Overall acceptable, the frontage car park is too expensive! That’s RM50/night.
Pros:

Location

Cons:

Unfriendly user & payable car park.

2026-06-26 • via Nuitee
W
WAN MARZUKI • couple • my
8
2026-06-26 • via Nuitee
F
Fuazi • solo_traveller • bn
10
2026-06-25 • via Nuitee
M
Mathew • solo_traveller • my
8
Good
Pros:

Location

Cons:

Gurgling sounds from bath room throughout our stay especially at peak hours and during rains

2026-06-23 • via Nuitee
S
Shih-Bin • solo_traveller • tw
9
2026-06-18 • via Nuitee
M
MUIN • couple • my
6
Overall, it was a pleasant and comfortable stay with a great location and good service, despite a few minor inconvenienc
Pros:

The hotel is strategically located near the waterfront, shopping malls, and many restaurants, making it very convenient for sightseeing and dining. The room was spacious, clean, and comfortable, and the staff were friendly and helpful throughout my stay.

Cons:

Some parts of the hotel appear slightly dated and could benefit from refurbishment. Parking spaces are limited during busy periods, and the access road leading to the basement parking is quite narrow, which can be challenging to navigate, especially for larger vehicles. The Wi-Fi connection could also be more stable.

2026-06-18 • via Nuitee
I
iwona • couple • pl
10
Pros:

Very good location, next to the promenade. Good breakfest

2026-06-17 • via Nuitee
X
XIA • extended_group • cn
9
很好。
Pros:

这个酒店很好，价格相对性价比高。早餐有点小贵。

Cons:

早餐便宜点

2026-06-17 • via Nuitee
M
Mohammad Nazri • solo_traveller • my
10
2026-06-14 • via Nuitee
A
Armand Yuzheir • couple • my
9
2026-06-14 • via Nuitee