OYO Marine Parade Hotel, Eastbourne Pier

Declined to stay, very serious Health & Safety Issues. In the en-suite lighting hanging loose, exposing wiring earthing cables not even attached and taped off, serious failures .the shower tray was covered with black mould, meaning every time you showered you were exposed to spores, very serious. The Hall carpet alone was a health hazard. Unable to find the manager I contacted him by WhatsApp and told him of my concerns, an hour later he told he had rectified the Issues, which would of been Impossible mould spores will survive in the atmosphere without a proper deep clean. I have Informed Trading standards through the correct channels, also the local council about the environmental Issues.
I will follow this up with going through the small claims court for breach of contract. I have photos to support everything I have raised concerns about. So before you think about entering Into a contract with this hotel and I use that word very loosely think very carefully.

Messaged several times leading up to arrival for the code and room number. No response. Upon arrival l rang all numbers listed, again no answer.

Then we stumbled across a guy who worked there. Then we tried checking in and he said "Big Problem, your rooms unavailable!!! We had an inspection last week and your room is being used for storage"!

He took us down to the room in the basement...it was full of plasterboard x15, an old fridge, large pile of wood, mess everywhere and generally very dirty. Me and my wife just looked as each other in amazement.

THEN he give me the option of clearing the room with....for him!!! He said several times he's doing ME a favour asking this !! An absolute joke. Crazy experience. We booked an alternative hotel and left...never to return! Please don't make the same mistake

Disgraceful hotel, DO NOT BOOK HERE.
I received check in instructions on the day which included a whatsapp number for contact. No reply to my message at 2pm when on route to hotel. They hadn't even read the Whatsapp when I arrived at 3pm to check in.
When I arrived, I then tried to call for room code for access, no answer.
I then messaged again on Whatsapp as per instructions. They didn't read it.
I called multiple times for 2 hours with no access to the rooms.
So now its 5pm and I'm stood outside with all our bags and no response at all after multiple calls and messages.
I reached out to Booking.com, they also couldn't get through to anyone.
I managed to get through to a mainline number of someone who manages the hotel chain, she said she would call me straight back. She never called back !!
By now its almost 6pm and I had nowhere to stay. I had to use a credit card to secure myself somewhere to stay rather than sleep in the car.
I eventually received a message back from the hotel saying sorry they couldn't accommodate me. I am now almost £300 out of pocket which no doubt will take weeks to claim back.
To be left stranded with nowhere to stay was stressful and they should be removed from all booking sites. Absolute disgrace

We had to send ID for check in prior to arriving, they had not even looked at it and then couldn’t get an answer on the phone when we called. Eventually a staff member came and did not identify themselves or apologise for delay.
The outside of the building is in need of maintenance and the bed is uncomfortable, feels like a fold out bed.
The water pressure is appalling, when another room using the water dribbled out of the shower. The basin tap is connected incorrectly so that hot is cold and cold is hot - this is a safety issue and needs to be addressed.
The only good thing is the view

they clearly don’t know how to clean anything properly since they use bleach for cups and spoons, not dish soap. it’s incredibly unorganised and unprofessional workplace to be in, you can tell the staff here are uncomfortable with the way they do things. if i could give this 0 stars i would. but this is to let everyone know who is staying there to not stay at all. it’s awful and nothing ever gets done. the man that works there is aggressive towards customers and sometimes his workers and is not a nice man. please be careful!! not to mention, there’s mould on the sheets, pillows and mattresses you sleep on.

RUBBBBISH No Clean bedding 4 2 weeks and no clean towels for 2 weeks.
Was offered Sexual favors. Dnt stay there

Fantastic location, a stone throw from the pier, great price for the location, amenities, comfortable, clean bed, room, excellent shower facilities. Helpful and kind host, lost my wallet, still owe the host £10 as l didn't have enough cash on me, but was allowed to pay in cash. Couldn't call the host this morning as l left early, but will drop the £10 when in the area. Thank you for your kindness and helpfulness. Nandi .

Marine parade hotel what a lovely hotel, a friendly and helpful manager, it was right near the pier and only walk away from the town, The room was clean, we had a sea view room it was great!
The bathroom was clean and very spacious, The whole of the hotel was beautiful and clean , the manager showed all the rooms and they was clean and beautiful.
We definitely going back there I would definitely recommend this hotel x

I’ve stayed in Eastbourne a few times but this is by far the best place I’ve ever stayed in, the rooms are perfect, based on single, double or sea view, this place is superb, its clean, tidy and all you want from a hotel, the welcome we got was superb, we booked somewhere that day but but checked out within 1 hr then found this place, the owner greeted us and made us feel very welcome, I would strongly recommend this hotel 100%

Given the poor reviews I'd read about this hotel I was slightly concerned, however, I had no issues at all! I stayed in Room 4 which is in the rear on the ground floor & did not see or hear anybody else. The room was very small but adequate for 1 night - it was VERY clean & appeared recently refurbished, it had a tv + a table & chair. The bathroom bathroom was small but functional & again spotless!!!! I'd stay again but would request Room 4!!!!

Clean & comfortable bed. Conveniently located although finding a parking space can be challenging. Overall pleased with the accommodation. Thank you.

It was well located and i love the ambience but inside was newly painted and some of my shirts had paint stains when i got home. Bed was also abit small but good reception.

Absolutely disgusting. As soon as we saw the entrance looked like a building site it looked closed down and my heart sank. I went up the stairs and found a small room that said reception. The manager was there gave mexa code for 3rd floor room. The corridor to the small lift filthy walls and door's neglected. Got to our room again filthy. Has to ask for quilt to be changed strained with blood and faeces. Windows rotting .No inside lock felt so unsafe had elderly mother with me felt ashamed ti have brought her here and had to stay as ticket's to a show nearby and too late to get back home by public transport. Hotel's. Com should remove this supposed hotel from there site its more like a filthy hostel

Absolutely disgusting. Shouldn’t even be listed or suggested. Stayed in many hotels in Eastbourne and they do tend to be a bit run down but that’s usually ok. But this place…even from the outside, don’t bother. Much better available at better price!

The windows did not lock and the room door was on a code which did not seem to be unique to my stay so I did not feel particularly secure as a solo traveller. There was mould in the bathroom and half used shampoo. The TV didn't work either. The view was lovely, though, if that counts?

The hotel is more a guest house. I think it is being refurbished. The hotel corridors are quite dark and narrow as its an old building. However the room i stayed in was a pleasant surprise. It was clean and relatively quiet. With smart tv and remote controlled lights and fan and a sofa. It was cheap and i will stay there again. Its very conveniently placed just off the beach near the pier. Great for solo travellers.

From start to finish was not an enjoyable experience from the outdated abandoned looking entrance, the old carpets and poor decor this hotel is nothing like it’s led to be from arrival we was handed a scrap bit of paper with our key code for to enter the room from a man who looked lost and didn’t really know what was going on. Rhe site is more like a hostel than a hotel. From entering to leaving I didn’t not see another member of staff and there were no facilities for food or drink whilst on site. I had paid extra for a Seaview room and the view looking away from the hotel was the only impressive thing I can say about my state. Although the bed was clean and tidy, the room wasn’t very clean there was used condom wrappers and rubbish underneath the bed, the back of the door was covered in paint and there was just a complete lack of care when decoration was carried out. The bathroom door wouldn’t close properly being a sliding door. The shower doors also didn’t close properly meaning that when having a shower the floor would collect a lot of water and with only 2 towels provided we had to share a towel to dry and use one to collect water lot prevent slip hazards. The bed was soft and lumpy and really didn’t enjoy my night.

Room was allegedly cleaned for when we arrived. But could have done with an inspection as we found several things not clean including the cups!
Decor is dilapidated, carpets haven’t been cleaned since early 2000’s and thread bear in some parts.
Bathroom had serious mould issue.
Lift worked sporadically
When the issues were raised with the management team (Ahmed) there was a backlash of denial and no culpability.
There is a reason the room was available last minute on the air show weekend.
It’s not a hotel. It whole hell.

Do not even bother booking this so called hotel. I'm 100% sure it's being used as an HMO. We turned up and were checked in by a guy with a black eye! Walking up the stairs we were SHOCKED by the state of the place. Dated dusty carpets, laden with plaster dust, deteriorated paint and finish all the way up to the top floor, door with punch marks in them, screw holes, smothered in grime. The rooms - well, ours was clean but there was no hope as 3 females travelling together that we felt safe staying there. Walking up the stairs we could hear all-sorts going on. We refused to stay and requested a refund which they are still refusing to process despite us not using any of the room's facilities. Outside the hotel is run down and delapidated. Nothing in the foyer - empty like a shell. Hotel says it's 'newly refurbished ' which is insanely incorrect. Shocking. Absolute state. Do not waste your money.

Had a sea view so watched that which was nice,plenty of food options close by,room was clean,pier a two minute walk away,upgrading hotel,manager. Friendly and helpful.