The Crawford Hotel

Dionna gave very poor customer service. She gave us keys for only one of our two rooms that we booked. She did not make reservations for us at Snooze, when asked directly to do so. When I asked about amenities, she let me know, "Coffee," as this was her one word response. Nothing about the fitness center or gym available, nor the bar upstairs.

Location is great. Some services are questionable……room reservation preferences were not met ……. And tho clerk was apologetic did nothing to alleviate the situation.

We loved The Crawford and would highly recommend it! The location is great but on property there are so many great options for food and drink. The accommodations were so comfortable and the benefits of staying there with our AMEX card were awesome.

Our stay at The Crawford Hotel was unfortunately a very disappointing end to an otherwise wonderful vacation.
Upon arrival, the hotel appeared to be severely understaffed. The lobby was extremely crowded, filled with luggage, and there was a very long line to reach the front desk. The elevator situation only added to the confusion, with long waits and guests being directed to a secondary elevator elsewhere in the station. After waiting for that elevator and riding it to our floor, we discovered there was no way to access our room from that location and had to return to the main lobby and wait all over again.
When we finally reached our room, we discovered that the room type was incorrect. Our reservation clearly showed a room with two double beds, but we had been assigned a very small room with a single bed. We were also told our luggage would be waiting in our room upon arrival, but it was not there.
We returned to the lobby and eventually located our luggage ourselves, buried underneath other luggage in large piles throughout the lobby area. We then had to wait approximately another 25 minutes in a line of understandably frustrated guests dealing with a variety of issues, including non-functioning key cards and incorrect room assignments.
To make matters worse, while waiting in line, another guest who had become frustrated with the lengthy wait directed his anger toward me. By the time we reached the front desk, we learned that there were apparently no remaining rooms available with two beds. We were offered only a small rollaway bed in an already tiny room, along with restaurant credits at nearby establishments.
Unfortunately, the room itself had additional problems. The toilet had such poor water pressure that it required multiple flushes to clear even a small amount of toilet paper, and the bathroom door did not have a lock.
Mistakes can happen, but the number of issues experienced by so many guests that evening suggests that room assignments, key cards, and arrival logistics were not adequately verified in advance. This created a great deal of unnecessary stress at the end of what had otherwise been an amazing trip.
I hope management investigates what happened and improves their arrival procedures so future guests do not experience the same issues.

Terrible experience! We checking in to our room, the moment we walked in it was stifling hot in our room. We attempted to change the thermostat down, however it was already reading 67 in the room. The vent was blowing Luke warm air. We complained 3 times to hotel staff, and an engineer attempted to fix it 3 times. Finally the engineer checked the thermometer and it was reading. 78 degrees in our room! This was in late June during summer. The staff finally offered to move us rooms after repeated complaints regarding the heat. They did upgrade us, however the unfriendly staff, the hot room, and minimizing of our needs from a 5 star hotel was appalling and quite frankly ruined our stay. I also requested a bottle of wine after booking the hotel and never received it. I would not recommend to anyone.

Perfect location and loved the vibe. The rooms are small and no privacy. You can hear everything in the rooms next to you. I would not stay there again, but still had a great experience. Really cute. Felt like a European botique hotel.

In a world where hotels routinely charge upwards of $10 for bottled water in the room (and look for any ways to upcharge guests, really), The Crawford gives you seemingly unlimited bottled water. Seems like a small thing, sure, but it's also the small things that often separate the good from the great.

地理位置优越，吃饭方便

The Crawford is a boutique hotel located inside downtown Denver's Union Station. We stayed one night prior to leaving on the Rocky Mountaineer's Canyon Spirit train trip. Our room was large, with a very high ceiling that was painted in floral design. There was a complimentary coffee and tea service, as well as mini bar liquors available for purchase. The bathroom was spacious, and they still offer toiletries unlike many other hotels. The service was excellent, from check in until departure. For those traveling on the Canyon Spirit train, there is a service desk located right next to the hotel entrance. There's also an Amtrak ticket desk for those traveling on the California Zephyr line. There are a number of shops and restaurants inside Union Station, as well as nearby, so you don't have to deal with the downtown traffic during a short stay. I'd recommend this hotel for anyone traveling by train or with business in downtown Denver. You won't be disappointed.

We stayed in historic Union station and had a wonderful time with the amenities and dining options. The concierge desk is extremely helpful from booking rides and restaurant reservations to providing recommendations to any number of activities. You must go on the history tour and get a cider at the Terminal bar. Maybe stay away from the Mercantile restaurant unless you prefer reputation over flavor.

Location and amenities

We had luxurious room accomodations. We enjoyed exploring the well maintained historic archeitecture of the Union Station. Evening dinner at the Mercantile Resturant was superb. My rating is 5++!

Elegant, central, clean, welcoming

The Crawford Hotel is a beautiful hotel with lovely appointed rooms. The front desk staff is friendly and accommodating. Rooms are clean and bathrooms provide extra personal items and robes. Be sure to check when making a reservation as some rooms have steps leading into them after entering. A nice perk is the free coffee each day from the coffee shop and the free cup of ice cream from the ice cream shop both down in the original waiting room in Union Station. The waiting room is a busy area with people arriving and leaving by train, or just relaxing with a coffee or drink from the surrounding shops. The Terminal Bar is convenient for a drink and/or lunch and dinner. Snooze restaurant is down the hall for breakfast. A large outside patio area is in front with tables and umbrellas for a nice place to enjoy people watching, relaxing, and having refreshment.
Be sure to check the daily extras provided at the front desk, especially the tour of Union Station which is very interesting and entertaining.

I flew out of Burbank, hopped on a quick flight to Denver, and for once the travel gods were on my side. No drama, no chaos. I got off the plane already feeling like this trip might actually be easy. That feeling only got better once I stepped onto the train into the city and realized my hotel, The Crawford, was literally at the end of the line.

Rolling my bag into Union Station felt more like walking into a movie set than arriving at a hotel. High ceilings, energy everywhere, people moving through, grabbing drinks and coffee while trains came and went. And tucked right into all of that was my hotel. I didn’t need a shuttle. I didn’t have to figure out a rideshare pickup zone. I just walked off the train and, within a couple minutes, I was at the front desk.

Check in was ridiculously simple. A couple of quick questions, a swipe, a smile, and I had my key. No lines, no confusion, no “your room isn’t ready yet” dance. It was the kind of check in that you almost forget happened, because nothing got in the way. After a travel day that started in Burbank and involved planes and trains, that kind of ease mattered.

When I opened the door to my room, I actually stopped for a second. The space was large in a way you don’t expect in a busy downtown hotel. Clean, modern, and comfortable without feeling cold. The bed looked like it meant business, and it delivered. Soft, inviting, and the sort of bed that makes you consider cancelling your morning plans. The details in the room felt intentional too. The amenities were exactly what I needed, not just generic items tossed in to say they were there.

I had booked the stay through my Amex Platinum, so I came in with pretty high expectations. This felt like one of those times where the card benefits actually matched the experience. From the room to the service, it all had that quiet, elevated feel that makes you think, yes, this was the right call.

The staff sealed it. I called down more than a few times to request ride services and ask little questions, and every single time they answered like it was no trouble at all. Cheerful, professional, and genuinely helpful, no hint of annoyance even when I knew I’d called a lot. It felt like having a small, very competent support team on standby just for me.

What made the whole stay memorable was how seamless everything felt from start to finish. I started the day at Burbank airport. I ended it in a big, comfortable room above a historic train station in Denver, with my travel logistics basically handling themselves. Coming and going was effortless. When it was time to leave, I just retraced my steps in reverse. Out the door, onto the train, straight back toward the airport. No scrambling, no stress.

By the time I headed home, I realized this was one of the best hotel stays I’ve had. Not because of one flashy moment, but because every part of the experience worked. The travel from Burbank, the arrival by train, the check in, the room, the staff, the location. It all lined up, and it all made sense. It’s the kind of stay that quietly ruins you for other hotels.

Great! Staff was very professional and helpful.

Learning the history of Union Station and the Crawford Hotel is a must for visiting Denver. Our host and guide Jim is the most passionate, educated, and well spoken historian I've encountered in my global travels. He shares a vast knowledge of the city, surrounding areas, and really knows his stuff... no question is too much for Jim. Amazing location, amazing staff all the way around. A MUST SEE in Denver.

Fantastic room, a good size. Staff were helpful, one girl in particular who went beyond